The Customer Experience Review, Q4 2009

Air Date: Thursday, December 17, 2009

Cost: $250

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Presented By:

Who should attend: Customer Experience professionals

Description:

This teleconference will serve as a guide for Customer Experience professionals seeking an overview of recent Forrester research for their role. Attendees will also get a sneak peak at upcoming reports relevant to them. The speakers will start by highlighting the most significant data points, findings, and recommendations of the past quarter. Next, they will take a more in-depth look at "Emotional Experience Design." Finally, they will share titles and topics for new research coming out in the first quarter of 2010.

Agenda:

• Highlights of fourth quarter research for Customer Experience professionals.
• In-depth look at findings from "Emotional Experience Design."
• Preview of upcoming reports on customer experience.

Related Research:

Emotional Experience Design

by Ron Rogowski, October 26, 2009

How Chief Customer Experience Officers Gain Active Executive Support

by Megan Burns, October 23, 2009

Four Mistakes To Avoid When Hiring An Interactive Agency For Design Projects

by Vidya L. Drego, November 11, 2009

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.