Delivering Great Customer Experiences: Highlights Of the Industry Keynote Presentations At Forrester's Financial Services Forum For Marketing And Strategy Professionals 2008

Air Date: Wednesday, September 10, 2008

Cost: $250

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Presented By:

Who should attend: eBusiness & Channel Strategy professionals

Description:

Earlier this summer Forrester held its annual Financial Services Forum for Marketing and Strategy Professionals in New York City on the subject of "Delivering Great Customer Experiences." This teleconference covers highlights from the main-stage presentations and Q & A of our C-level guest speakers, including Walt Bettinger, CEO of Charles Schwab; Fred Reichheld, Founder Of Bain's Loyalty Practice and Creator of the Net Promoter Score; Rob Alexander, CIO of Capital One; Sylvia Reynolds, CMO of Wells Fargo; and Cece Sutton, head of Retail and Small Business Banking at Wachovia.

Agenda:

Highlights from industry keynote speakers:

• Walt Bettinger, CEO of Charles Schwab
• Fred Reichheld, Founder Of Bain's Loyalty Practice and Creator of the Net Promoter Score
• Rob Alexander, CIO of Capital One
• Sylvia Reynolds, CMO of Wells Fargo
• Cece Sutton, head of Retail and Small Business Banking at Wachovia

Vendor mentioned:Bain Consulting

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.