Delivering Great Customer Experiences: Highlights Of the Industry Keynote Presentations At Forrester's Financial Services Forum For Marketing And Strategy Professionals 2008
Air Date: Wednesday, September 10, 2008
Cost: $250
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Presented By:
Bill Doyle
Vice President, Principal Analyst
Forrester Research, Inc.
Who should attend: eBusiness & Channel Strategy professionals
Description:
Earlier this summer Forrester held its annual Financial Services Forum for Marketing and Strategy Professionals in New York City on the subject of "Delivering Great Customer Experiences." This teleconference covers highlights from the main-stage presentations and Q & A of our C-level guest speakers, including Walt Bettinger, CEO of Charles Schwab; Fred Reichheld, Founder Of Bain's Loyalty Practice and Creator of the Net Promoter Score; Rob Alexander, CIO of Capital One; Sylvia Reynolds, CMO of Wells Fargo; and Cece Sutton, head of Retail and Small Business Banking at Wachovia.
Agenda:
Highlights from industry keynote speakers:
- Walt Bettinger, CEO of Charles Schwab
- Fred Reichheld, Founder Of Bain's Loyalty Practice and Creator of the Net Promoter Score
- Rob Alexander, CIO of Capital One
- Sylvia Reynolds, CMO of Wells Fargo
- Cece Sutton, head of Retail and Small Business Banking at Wachovia
Vendor mentioned:Bain Consulting
Technical requirements:
An Internet connection and a one-time download of the WebEx™ Player are required.
