Distributed Enterprise 2.0

Air Date: Wednesday, June 24, 2009

Cost: $250

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Presented By:

Who should attend: CIOs

Description:

Distributed firms like retailers, look to differentiate from online competitors through customer experience and service. The pressure is on CIOs to deliver infrastructure, platforms, applications, and processes that continue to provide resilient and responsive transaction support but also deliver, through the network, experience-based differentiation and personalization across any channels that consumers choose. In order to manage this, a new generation of processes must incorporate intelligence and predictive analytics based on the sum of enterprise knowledge about contracts, customers, and offerings. New processes must enable customer service associates to interact with consumers in the context of the sum of the enterprise's knowledge.

Agenda:

• Which distributed computing challenges do CIOs face?
• Which new technologies offer practical value in resolving the challenges?
• Which processes are best adapted to capitalize on new technologies for distributed computing?
• What should CIOs do next?

Vendors mentioned: Blue Wolf, BMC, Cisco, Daptiv, DigiPoS, Fujitsu, Google, Microsoft, MokaFive, Reflexis, RMB, SaaSPoint, Tomax, Torex, Wipro

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.