The Five Essential Metrics For Managing IT

Air Date: Tuesday, June 24, 2008

Cost: $250

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Presented By:

Craig Symons
Vice President, Principal Analyst
Forrester Research, Inc.

Who should attend: CIOs, Enterprise Architecture professionals, IT Infrastructure & Operations professionals, and Vendor Strategy professionals

Description:

CIOs frequently ask what IT should measure and report to business executives. The key to success is choosing a small number of metrics that are relevant to the business and have the most impact on business outcomes. The five metrics that meet the criteria for relevance and impact are investment alignment to business strategy, business value of IT investments, IT budget balance, service level excellence, and operational excellence. These five metrics should form the core of an IT performance scorecard.

Agenda:

Metrics must measure relevance and business impact.
Align with business strategy.
Measure and communicate value.
Monitor IT spending.
Report on critical business services.
Measure operational health.

Vendors mentioned:CA, HP, IBM, and Planview

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