The Forrester Wave™: Domestic North American Managed MPLS Services, Q4 2008 — It¿s A Horse Race For First Place In Each Market

Air Date: Thursday, October 16, 2008

Cost: $250

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Presented By:

Who should attend: Sourcing & Vendor Management professionals

Description:

To assess the state of the North American domestic managed MPLS services market and see how the providers stack up against each other, Forrester evaluated the strengths and weaknesses of the top ten service providers that offer domestic managed MPLS services in the United States and in Canada against 48 criteria.

Managed MPLS services transfer the responsibility for monitoring the service on an end-to-end basis from corporate IT to the service provider. This always includes the carriers' WAN and access/egress and often also includes the routers or other devices at the customer premises that interface to the provider's service. The provider monitors the customer's end-to-end network performance, detects and identifies the sources of network performance troubles, and reports external as well as network-related problems to the customer. Depending on the type or level of managed MPLS service purchased, the service provider might own as well as maintain and manage the CPE.

Agenda:

• Managed MPLS service: growing market demand
• Review of criteria in the current offering, strategy, and market presence categories
• Review of US providers versus Forrester Wave™ criteria
• Review of Canadian providers versus Wave criteria

Vendors mentioned: In the United States: AT&T, Global Crossing, MASERGY, Qwest Communications, Savvis, Sprint, and Verizon Business. In Canada: Bell Canada, MTS Allstream, and TELUS.

Related Research:

Shorthand For Evaluating WAN Technologies: IP VPNs Versus MPLS Versus Ethernet

by Lisa Pierce, May 21, 2008

The Forrester Wave™: European WAN Services, Q2 2008

by Phil Sayer, April 11, 2008

The Forrester Wave™: North American MPLS Services, Q1 2006

by Lisa Pierce, Robert Whiteley, February 16, 2006

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