How European Firms Tune Global IT Service Delivery Models

Air Date: Friday, September 18, 2009

Cost: $250

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Presented By:

Who should attend: Sourcing & Vendor Management professionals

Description:

The IT services industry in Europe continues to mature, with global delivery strategies superseding traditional offshore approaches. IT process maturity and robust service management structures allow firms to aggressively leverage offshore resources through their provider's global delivery model. But many European firms need a staggered, blended approach to global delivery. This teleconference outlines an approach European firms can take towards harnessing global delivery that will minimize risk while capturing its many benefits.

Agenda:

• What the trends in global delivery mean for firms in Europe
• How service providers set the blend for European clients
• Key preparations firms should make before deploying a globally configured deal

Vendors mentioned: Atos Origin, Hexaware, HP-EDS, Infosys, Logica, L&T Infotech, Mindtree, Siemens IT Solutions and Services, and Steria

Related Research:

How Europeans Tune Global IT Service Delivery Models

by Euan Davis, August 5, 2009

Assessing Your European Service Provider's Partnering Strategy For Global Delivery

by Euan Davis, August 11, 2009

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.