Market Overview: Emergency Notification And Communication
Air Date: Tuesday, May 13, 2008
Cost: $250
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Presented By:
Stephanie Balaouras
Principal Analyst
Forrester Research, Inc.
Who should attend: IT Infrastructure & Operations professionals and Security & Risk professionals
Description:
An important consideration in any business continuity plan is communication. During an incident, crisis, disaster, or emergency, companies must communicate with employees, partners, customers, local authorities, and other external parties. Communication must be tailored to the needs of each audience and provide actionable information. There must be two-way communication. Companies need to receive status and updated contact information from each individual.
There are a number of technologies and services in the market that enable policy-based mass communication to almost any kind of device (phone, mobile phone, text, email, etc.). While they all offer the same essential features, there can be differences in deployment method (premise or SaaS), ease of setup, integration with internal systems, message delivery, response collection, service-level availabliity, and pricing structure.
Agenda:
- Why you need emergency communication and notification
- Critical selection criteria
- Vendor landscape
- Best practices
- Additional uses
- Final recommendations
Vendors mentioned: Dialogic Communication Corp. (DCC), MessageOne, National Notification Network (3), Send Word Now, SunGard, and Varolli.
Related Research:
Market Overview: Business Continuity Planning Software
by Stephanie Balaouras, May 30, 2007
Workforce Continuity Is A Critical Strategy In Your Business Continuity Plan
by Stephanie Balaouras, December 27, 2006
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