Remote Infrastructure Management in Europe - What to Think About?

Air Date: Wednesday, April 04, 2007

Cost: $250

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Presented By:

Who should attend: Sourcing & Vendor Management professionals, CIOs, and Infrastructure & Operations professionals

Description:

Online registration for this teleconference is now closed. To register, please contact Client Support at 617/613-5730 or 1-866-FORRESTER.

Description

In December 2006 Forrester published two Waves about Remote Infrastructure Management in Europe. This session is intended to help understanding and tuning the assessment criteria.

Agenda

• Part One ¿ Understanding Remote Infrastructure Management.
• Remote Infrastructure Management (RIM) defined.
• How do service providers consider RIM in their strategy?
• Part Two ¿ Understanding criteria.
• Why separate support and operations?
• How to evaluate disaster recovery, consolidation and virtualization?
• What to know about ITIL?
• Client tools vs provider tools.
• Global delivery model and offshore.
• When and why is it important to abide by the European directive about personal data protection?
• Adaptive sourcing: what is Forrester¿s view, and what are vendor offerings?
• Recommendations for tuning the weight of criteria in your context.
• Part Three ¿ Why did we separate global players and Indian players?
• What does this mean to you?

Vendors mentioned: BT Global Services, Capgemini, CSC, EDS, Genpact, Getronics, HCL, HP, IBM, Infosys, Patni, Satyam, SBS,TCS, T-Systems, and Wipro.

Related Research

The Forrester Wave¿: European Remote Infrastructure Management, Q4 2006

The Forrester Wave¿: Global Delivery Infrastructure Management For Europe, Q4 2006

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.