Responding To The SAP Maintenance Hike -- Insights From 200 Forrester Clients

Air Date: Thursday, October 09, 2008

Cost: $250

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Presented By:

Who should attend: Business Process & Applications professionals

Description:

SAP's July 16, 2008, decision to move to a single-tiered maintenance model raises concern for business process and applications professionals. The vendor-imposed increase from 17% to 22% comes a few years after SAP's move to charge clients for an upgrade to ERP 6.0 and NetWeaver 7.0. Since this time, Forrester has spoken with more than 200 customers and found that most customers already question the value of their existing basic support contracts at 17%. Constant upgrade cycles, SAP's failure to deliver promised functionality, lack of insight to the post-ERP 6.0 road map, and aggressive sales tactics leave business process and applications professionals wondering how much of their maintenance and support dollars are going back into reinvestment. Come learn about Enterprise Support and about how other clients are building a long-term strategy for containing the costs of SAP ownership. Use Forrester's Enterprise Support Value Calculator to determine how SAP’s maintenance hike will affect your existing SAP strategy and help inform future SAP ownership decisions.

Agenda:

• What is SAP Enterprise Support and why now?
• Feedback from 200 client interactions
• How to determine value from Enterprise Support
• What are potential options that customers can take?

Vendors mentioned: Agresso, Epicor, Lawson, Microsoft Dynamics, Oracle, RiminiStreet, SAP, and Workday.

Technical requirements:

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