RIAs Bring People-Centered Design To Information Workplaces
Air Date: Friday, December 14, 2007
Cost: $250
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Presented By:
Erica Driver
Principal Analyst
Forrester Research, Inc.
Who should attend: Information & Knowledge Management professionals and Customer Experience professionals
Description:
Until recently, the primary options for delivering on the vision of Information Workplaces were enterprise portals or Microsoft Office. While those options remain suitable for many scenarios, rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for those decision-makers and task-oriented workers who engage in complex, multistep processes — people who need seamless, individualized, and highly visual user experiences. Information & Knowledge Management professionals should analyze roles to see if RIAs are appropriate, integrate data from existing applications, and test rigorously to make sure the applications attain optimal results that will improve employee and end customer experiences, alike.
Agenda
- Information Workplace drivers and trends
- RIAs in the Information Workplace
- Recommendations
- Live Q&A with Principal Analyst Ron Rogowski
Vendors mentioned: Adobe, Microsoft, and Nexaweb.
Related Research:
Information Workplace Trends 2007
by Erica Driver, July 27, 2007
Rich Internet Applications: Not Just For Customers
by Ron Rogowski, March 01, 2007
Technical requirements:
An Internet connection and a one-time download of the WebEx™ Player are required.
