Who's Who In Document Output For Customer Communications Management

Air Date: Tuesday, July 14, 2009

Cost: $250


Purchase

Couldn't Attend This Teleconference?

You can still listen to or watch the teleconference at a time that's convenient for you. We offer the hourlong archived teleconferences in MP3 format (audio only) or in WebEx format (audio with PowerPoint slides). Choose the format that is convenient for you.

Presented By:

Sheri McLeish

Sheri McLeish
Analyst
Forrester Research, Inc.

Craig Le Clair

Craig Le Clair
Principal Analyst
Forrester Research, Inc.

***This call was originally scheduled for April 22, 2009.

Who should attend: Information & Knowledge Management professionals

Description:

Multichannel customer communications enable businesses to provide self-service, customer support, and correspondence to customers across industries. As the Web matures as an efficient customer communication tool, vendors are unifying their solutions to address the needs of structured, interactive, and on-demand content through customer communications management. This teleconference presents the results of the Forrester Wave™ on this market, highlighting vendor capabilities, strategies, and fit to organizational needs.

Agenda:

  • What is customer communications management?
    • Structured
    • Interactive
    • On demand
  • Forrester Wave™ criteria and methodology
  • The vendor landscape
  • Aligning solutions with needs

Vendors mentioned: Adobe Systems, Aia Software, Cincom Systems, EMC Document Sciences, Hewlett-Packard/Exstream Software, ISIS Papyrus, Metavante, Oracle Skywire Software, Pitney Bowes/Group 1 Software, Sefas Innovation, StreamServe, Thunderhead

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.

Event Information

Frequently Asked Questions

Contact Us

Email: Forrester Client Services

Americas
+1 866.FORRESTER
(367.7378)
+1 617.613.5730
8 a.m.-5:30 p.m. Eastern time

Europe
+44 20 7323 7730
09:00-17:30 local office time