Who's Who In Document Output For Customer Communications Management

Air Date: Tuesday, July 14, 2009

Cost: $250

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Presented By:

***This call was originally scheduled for April 22, 2009.

Who should attend: Information & Knowledge Management professionals

Description:

Multichannel customer communications enable businesses to provide self-service, customer support, and correspondence to customers across industries. As the Web matures as an efficient customer communication tool, vendors are unifying their solutions to address the needs of structured, interactive, and on-demand content through customer communications management. This teleconference presents the results of the Forrester Wave™ on this market, highlighting vendor capabilities, strategies, and fit to organizational needs.

Agenda:

• What is customer communications management?
• Structured
• Interactive
• On demand
• Forrester Wave™ criteria and methodology
• The vendor landscape
• Aligning solutions with needs

Vendors mentioned: Adobe Systems, Aia Software, Cincom Systems, EMC Document Sciences, Hewlett-Packard/Exstream Software, ISIS Papyrus, Metavante, Oracle Skywire Software, Pitney Bowes/Group 1 Software, Sefas Innovation, StreamServe, Thunderhead

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.