Best Practice Report

2009 Canadian Bank Public Web Site Rankings

Royal Bank Of Canada Blazes A Path Others Will Follow

May 4th, 2009
Brad Strothkamp, null
Brad Strothkamp
With contributors:
Carrie Johnson , Courtney Tincher

Summary

For the fourth year in a row, Forrester evaluated the Web sites of the seven largest Canadian banks and credit unions — Bank of Montreal, CIBC, Desjardins, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Canada Trust — using our Competitive Site Assessment (CSA) methodology. RBC stole the top spot from CIBC in this year's ranking, scoring 74 out of 100.

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