Trends Report

Global Customer Experience Trends, 2017

Insights From Forrester's Customer Experience Index™

June 13th, 2017
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Dylan Czarnecki, null
Dylan Czarnecki
With contributors:
Harley Manning , William Willsea , Rachel Birrell

Summary

How good are customer experiences globally? In this report, we use Forrester's Customer Experience Index (CX Index™) data from 2015 and 2016 to reveal CX trends around the world. We dive deep into digital and traditional retail, banking, and insurance to explore global CX performance in these key industries. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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