Predictions Report

Predictions 2018: Employee Experience Powers The Future Of Work

January 1st, 2018
Amy DeMartine, VP, Research Director
Amy DeMartine VP, Research Director
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
Michele Pelino, Principal Analyst
Michele Pelino Principal Analyst
TJ Keitt, null
TJ Keitt
With contributors:
Christopher Voce , Clare Garberg , Rachel Birrell

Summary

Sustained business growth depends on your company’s employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology and productivity must manage a rapidly changing landscape on multiple fronts — not just technology. This report highlights the key shifts coming to the future of work that will contribute to growth by helping employees improve customers’ experiences; it also describes how you should prepare for them in 2018.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.