Records Management: User Expectations, Market Trends, And Obstacles

Increasing regulatory requirements and onerous eDiscovery burdens are forcing enterprises to design strategies to mitigate legal risk. Effective records and retention management programs play a big role in these strategies. As a result, more than half of records management (RM) stakeholders expect to expand 2010 technology deployments. Yet stakeholders also describe a changing and complex market — including vendor and budget uncertainty, low satisfaction with current solutions, plans to expand content types under retention management, new certifications, eDiscovery concerns, and internal organizational changes. The upshot? Records management professionals must master a complex set of issues in the face of growing legal, financial, and reputational risks.