Ron Rogowski

Principal Consultant serving Customer Experience PROFESSIONALS

Ron is a principal consultant serving Customer Experience Professionals. During his 13-year tenure as a Forrester analyst, Ron has helped companies develop and execute digital-first customer experience strategies. He has pioneered methodologies for evaluating how well companies deliver on the needs and expectations of today's multi-touchpoint customers.

Previous Work Experience

Ron came to Forrester through its acquisition of Giga Information Group. During his time at Giga, Ron was responsible for managing its user experience evaluation business. Prior to that, he worked at Kyodo News Markets in Tokyo.

Education

Ron has a B.A. in English and Japanese from the University of Richmond.

Refine your results

Topics

Region

4 results in Reports

  • Ron Rogowski
  • Energy & Utilities
  • Customer Experience Management
  • For Customer Experience Professionals

    Report:Best And Worst Of Brand Building Web Sites, 2008

    Forrester Applies Its Updated Web Site Brand Review Methodology To The Sites Of 20 Top Brands

    How good is the overall experience offered by leading brands' Web sites in 2008? To find out, we graded the sites of 20 top brands using Forrester's updated Web Site Brand Review methodology. Our...

    • Downloads: 1199
  • For Customer Experience Professionals

    Report:Executive Q&A: Website Brand Experience Reviews

    Website Brand Experience Reviews uncover two types of flaws in a website's support for brand: those that prevent users from accomplishing key goals and those that contradict a company's brand...

    • Downloads: 493
  • For Customer Experience Professionals

    Report:Why Shell's Global Web Standards Work

    Communication, Support, And Transparency Protect Shell's Global Brand

    Companies strive to create and enforce a single set of global Web standards that ensures an appropriately branded experience for their customers worldwide. While most companies fail, Shell succeeds...

    • Downloads: 315
  • For Customer Experience Professionals

    Report:Best And Worst Of Brand Building Web Sites, 2008: Motor Fuel Brands

    Forrester Applies Its Web Site Brand Review Methodology To The Sites Of Four Top Motor Fuel Brands

    The motor fuel industry features some of the most recognized brand names in the world, like BP, Chevron, Exxon, and Shell. But how good is the brand experience offered by major motor fuel Web sites?...

    • Downloads: 235