About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Sarah Rotman Epps is a Senior Analyst serving marketing leadership professionals, based in San Francisco. She studies the evolution of personal computing: how devices are changing, the new consumer behaviors they produce, and the industries they disrupt. She advises marketing and strategy leaders on how to capitalize on these trends through Forrester’s syndicated research, consulting, public speaking, and blogging.
Sarah's research is quoted frequently in The New York Times, The Wall Street Journal, the Financial Times, BusinessWeek, The Economist, and other leading publications. She has appeared as an expert on CBS Sunday Morning, CNN, CNBC, Bloomberg TV, and NPR. She is a guest blogger on Forbes.com, ReadWrite.com, Ars Technica, PaidContent.org, AdAge, and All Things D. Sarah is a sought-after speaker at industry events.
Sarah joined Forrester in 2004. Prior to her current role, Sarah was an analyst covering media and content, helping publishers optimize their digital content and monetization strategies. Before joining Forrester, Sarah was the publishing director at Let's Go Publications, where she oversaw the publication of the annually updated series of 40 travel guides.
Sarah graduated magna cum laude from Harvard University with a B.A. in visual and environmental studies. She cross-registered at MIT and wrote her thesis on tangible interfaces and alternatives to keyboard and mouse computing.
Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives
Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...
Hardware-Centric Solutions Continue To Have Strong Local Appeal
Mature IT customers in China are facing challenges in analyzing large data sets. Demand for database appliances — a combination of hardware and software integrated with and optimized for a...
Today's big data challenges require innovative approaches for extreme volumes, velocities, varieties, and variabilities of data for advanced analytics. Increasingly, high-tech early adopters are...

Enterprise Benchmark Considerations For Budgets, Challenges, And Planning
Specialized Data Management Options Abound — Are Any Right For Your Apps?
Growth in the volume and pace of business is driving new application and data requirements that are often well beyond the design limits of existing relational database technologies. These include...
Is Social Computing use in IT a distraction? Not according to our latest research. Our survey of social media users indicates that IT staff increase productivity by adapting Social Computing to their...
A New Duet Drives Critical Integration
Microsoft = knowledge worker software. SAP = business process. Despite extensive effort on the part of each vendor to encroach on the other's turf, this high-level analysis still holds. Hence, the...
Assessment: The Content Management Playbook
Organizations roll out content management (CM) applications to tackle a myriad of objectives. Chief among these are content sharing, improved search, compliance, and process automation. Yet many...
Forrester's inquiry analysis shows that evolving IT performance measurement and metrics has been near the top of most CIOs' to-do lists as they struggle to measure and communicate the value that IT...
Create a shortlist using our tool to find the right set of providers based on your technology requirements, industry, project size, and geographic scope.Eliminate or add partners based on factors...
Use Knowledge To Power Personalized Customer Experiences
Customer service managers agree that the right knowledge, delivered at the right time in the service resolution process, is critical to a successful interaction. But they struggle to tame the volume...

Technology Trends That Will Change The Way Government Operates
The US government, with its almost $80 billion annual IT budget, is one of the largest consumers of IT goods and services in the world. It is therefore not surprising that the same technological...
Findings From Forrester's Q1 2011 Web Content Management Survey
Forrester recently surveyed 260 content and collaboration (C&C) professionals with decision-making roles in web content management (WCM) about their WCM strategies for the coming year. Enterprises...
Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...
Executive Overview: The Workforce Enablement Playbook
BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....
Executive Overview: The Mobile Security And Operations Playbook
This report outlines the executive overview of Forrester's solution for security and risk professionals working on managing mobile and consumer devices. Smartphones and tablets are quickly becoming...
From a people perspective, what skills and character traits are required by IT professionals to be successful with big data/business intelligence (BI) initiatives? How would you assess these during a...
Tools And Technology: The Customer Analytics Playbook
With the increased focus on data-driven marketing, few firms have the budgets, technology capabilities, or analytical skills to advance their analytics agendas internally, and they frequently turn to...
Landscape: The Workforce Enablement Playbook
2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...
I would like to improve meeting minutes by using some kind of software that could help me to do so. Can you recommend some software that enables this functionality?
Enterprise content management (ECM) governance programs help ensure that ECM implementations not only meet technical requirements, but provide the organization with the content that is reliable,...

SharePoint adoption continues to grow at a rapid pace. According to Forrester's July 2011 Global SharePoint Usage Online Survey, 57% of organizations surveyed have already deployed SharePoint 2010 a...