About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Sarah Rotman Epps is a Senior Analyst serving marketing leadership professionals, based in San Francisco. She studies the evolution of personal computing: how devices are changing, the new consumer behaviors they produce, and the industries they disrupt. She advises marketing and strategy leaders on how to capitalize on these trends through Forrester’s syndicated research, consulting, public speaking, and blogging.
Sarah's research is quoted frequently in The New York Times, The Wall Street Journal, the Financial Times, BusinessWeek, The Economist, and other leading publications. She has appeared as an expert on CBS Sunday Morning, CNN, CNBC, Bloomberg TV, and NPR. She is a guest blogger on Forbes.com, ReadWrite.com, Ars Technica, PaidContent.org, AdAge, and All Things D. Sarah is a sought-after speaker at industry events.
Sarah joined Forrester in 2004. Prior to her current role, Sarah was an analyst covering media and content, helping publishers optimize their digital content and monetization strategies. Before joining Forrester, Sarah was the publishing director at Let's Go Publications, where she oversaw the publication of the annually updated series of 40 travel guides.
Sarah graduated magna cum laude from Harvard University with a B.A. in visual and environmental studies. She cross-registered at MIT and wrote her thesis on tangible interfaces and alternatives to keyboard and mouse computing.
Landscape: The Business Technology Resiliency Playbook
This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

What are some strategies or best practices to test the backup tapes to make sure they have the right data? What are the best practices in verifying that our backups are backed up correctly?

Landscape: The Business Technology Resiliency Playbook
The First Of Many IT Ops-Focused SaaS Offerings
It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...
Protecting The Corporate PCs Is As Important As Protecting Servers
What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...
Executive Overview: The Business Technology Resiliency Playbook
In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

"What's the difference between a backup and an archive?" and "Do I need to have separate backups and archives?" are two common questions that Forrester receives from enterprise clients. Despite the...

Road Map: The Business Technology Resiliency Playbook
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

Upgrade Continuity And Recovery With Replication
Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...
Vision: The Business Technology Resiliency Playbook
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

Backup is not the sexiest process in infrastructure and operations; it's akin to getting your teeth cleaned: necessary, but often painful. Many enterprises struggle with exponential data growth,...

Spending, Testing, And Maintenance Of DR Plans Are Down, But Confidence Levels Are Up
How would you rate your ability to recover your data center in the event of a site failure or a disaster? The vast majority of your peers surveyed in a 2010 joint Forrester Research/Disaster Recovery...