About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Sarah Rotman Epps is a Senior Analyst serving marketing leadership professionals, based in San Francisco. She studies the evolution of personal computing: how devices are changing, the new consumer behaviors they produce, and the industries they disrupt. She advises marketing and strategy leaders on how to capitalize on these trends through Forrester’s syndicated research, consulting, public speaking, and blogging.
Sarah's research is quoted frequently in The New York Times, The Wall Street Journal, the Financial Times, BusinessWeek, The Economist, and other leading publications. She has appeared as an expert on CBS Sunday Morning, CNN, CNBC, Bloomberg TV, and NPR. She is a guest blogger on Forbes.com, ReadWrite.com, Ars Technica, PaidContent.org, AdAge, and All Things D. Sarah is a sought-after speaker at industry events.
Sarah joined Forrester in 2004. Prior to her current role, Sarah was an analyst covering media and content, helping publishers optimize their digital content and monetization strategies. Before joining Forrester, Sarah was the publishing director at Let's Go Publications, where she oversaw the publication of the annually updated series of 40 travel guides.
Sarah graduated magna cum laude from Harvard University with a B.A. in visual and environmental studies. She cross-registered at MIT and wrote her thesis on tangible interfaces and alternatives to keyboard and mouse computing.
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Our Forum For Customer Experience Professionals in Los Angeles is just four weeks away — and we have some exciting news! First, our final lineup of external speakers is confirmed. All of...
Product data is the lifeblood of many large enterprises. For manufacturers and consumer product good companies, the efficiency of the product supply and distribution chain may be their one and only...
by Julie Ask I had the opportunity to demo MOTOBLUR on the Motorola CLIQ last night. The device will be available later this year with T-Mobile. It’s been a while since I’ve demo’ed a phone and...

Align With Your Peers Against Five Unpopular Policies To Persuade Software Companies To Soften Their Approach
0in;line-height:16.8pt;background:white">Mobile phones and tablets are becoming the remote controls of our daily lives. Smartphones are the new digital hub for a growing percentage of...
Two months ago I wrote (OK, I edited and "filled out") a blog called 12 Pieces Of Advice For IT Service Desks – From A Customer! which has proved to be my most popular blog in recent months. It...
The corporate strategy services market is undergoing fundamental changes induced and accelerated by the recession. While elementary issues with corporate strategy are quite immune from the current...
On October 22, Microsoft will release Windows 7, thereby effectively ending the Windows Vista era for consumers. That day can’t come too quickly: Windows Vista will go down in history as a...
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More and more data is stored online by both consumers and businesses. The convenience of using services such as Dropbox, Box, Google Drive, Microsoft Live Skydrive,...
An enterprise architecture (EA) framework describes the deliverables an EA function should produce as well as how to create these deliverables. A framework helps EA leaders organize their efforts as...
Apple's announcements yesterday were mostly focused on iTunes and adding a video camera to the Nano (beautiful device by the way - shape, colors, form factor, weight (lessness) - blew me away)....
If you see how fast corporate digital commerce is changing, it won’t surprise you to learn that Forrester is hiring. We’re hiring for the position of Senior analyst. This is a key job,...
With daily headlines reminding us of the impact of the Gulf of Mexico oil spill on the environment and on the standing of BP, I recalled a thread published 4 months ago in which we published the...
First, let me belatedly acknowledge Luke Hohmann, who ranted eloquently about traditional requirements at his P-Camp session several days before I started this current screed. His observation was...
Peter O'Neill here. I hope that most of you would agree that mastering customer experience is just as valuable for B2B firms as it is in B2C. And yet, there isn’t much information around on...
Apps dominate the mobile conversation these days for a lot of well-demonstrated reasons, but with much less fanfare, the mobile Internet — especially the frequency of its users — has...
CIOs increasingly focus their technology leadership practices on driving business value from technology adoption. CIOs must drive value not only from traditional IT-led investments but more and more...
During the last six weeks we have been researching the state of software development processes and a number of very interesting trends have become apparent. These trends and the results of our...
BPM projects can improve enterprise agility through improvements in operational efficiency and business innovation. This presentation discusses recent BPM survey data, highlights the key components...
You've got to be hating life if you're a videocamera maker like Sony or Kodak and you've just been bested yet again. First, it was the immensely successful Flip video cameras that sold...
Several events of interest for product marketers and product managers involving Yours Truly: Forrester open house on the demographics of B2B technology buyers. Free, open to the public, in the...