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1496 results in Reports

  • Application Development
  • For Application Development & Delivery Professionals

    Report:Case Study: Old Dutch Foods Masters Employees' Mobile Moments

    A Modern Application Approach Optimizes Manufacturing, Distribution, And Sales

    It's easy for development teams to focus their mobile app development efforts exclusively on meeting customers in their mobile moments. But employees also have mobile moments, and there's just as...

    • For Application Development & Delivery Professionals

      Report:It's Time For A User-Driven Enterprise BI Strategy

      Vision: The Business Intelligence Playbook

      John Wanamaker, considered the father of modern advertising, said: "Half the money I spend on advertising is wasted; the problem is I don't know which half." Today, we can ask the same question of a...

      • For Enterprise Architecture Professionals

        Report:Brief: IBM Recasts BPM For Rapid App Delivery

        Announcements Hint At New Direction For IBM BPM, But Journey Ahead Is Still Unclear

        IBM was a leader in our Forrester Wave™: BPM Suites, Q1 2013 market evaluation. Since publishing our 2013 market evaluation, IBM made several announcements that move the product and the...

        • For Application Development & Delivery Professionals

          Report:Facebook's Place In A BT Application Development Strategy

          Access To Its Customer Community Is Facebook's Biggest Asset, But Login And Mobile Services Have Broader Potential

          Facebook is the best-known social network in the world, but for developers it's becoming much more. Facebook's APIs and recent acquisitions position it for developing customer-facing systems of...

          • For Customer Experience Professionals

            Report:The Right Mobile Usability Testing Tool

            Mobile is a leading driver of customer experience (CX) innovation, but a bad mobile experience can turn away customers for good. That's why CX professionals should embrace tools and services...

            • For Application Development & Delivery Professionals

              Report:Brief: 2014 Mobile Developer Platform Preferences

              Developers Disproportionately Target Android And iOS, With Windows Phone A Credible Third Option

              Android and iOS devices still attract the lion's share of developers because of their broad consumer support and bring-your-own-device (BYOD) adoption by employees. But they aren't the only mobile...

              • For CIO Professionals

                Report:A Weak Start To 2014 Economic Growth Leads To Slower Global Tech Market Growth

                Software Buying In The US And Other Tech Twelve Countries Will Drive 3.9% Local Currency Tech Growth In 2014

                Halfway through 2014, the global tech market is still trying to get out of second gear, with projected local currency growth of 3.9% (3.3% in US dollars), not the third-gear growth of 5.5% we...

                • Downloads: 130
              • For Application Development & Delivery Professionals

                Report:Overcoming Barriers To Modern Application Delivery

                Assessment: The Modern Application Delivery Playbook

                Increasing expectations from customers and increased competition have raised the stakes for application delivery leaders. Many leaders know they need to improve, but struggle with what to do and...

                • Downloads: 161
              • For CIO Professionals

                Report:Top Technologies For Your BT Agenda

                Tools And Technology: The Business Technology Agenda Playbook

                In today's competitive environment, investing in business technologies is central to companies' ability to win, serve, and retain customers. Business execs know this, but they don't think that their...

                • Downloads: 251
              • For Application Development & Delivery Professionals

                Report:Define A Software Delivery Strategy For Business Innovation

                Strategic Plan: The Modern Application Delivery Playbook

                The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations that will win in this...

                • Downloads: 182
              • For Application Development & Delivery Professionals

                Report:Canvass Support For Your New Retail Architecture

                Forrester's Retail Reference Architecture Enables Successful Response To Digital Disruption

                Application development and delivery (AD&D) professionals have to engineer differentiating connected consumer experiences from a web of overlapping systems of engagement such as eCommerce, supply...

                • Downloads: 73
              • For Application Development & Delivery Professionals

                Report:Brief: Bringing Interoperability To The Internet Of Things

                Experiment Now, Standardize Later

                The buzz around the Internet of Things (IoT) is at fever pitch across the tech community. Many companies that are not traditionally involved in the world of sensors and machine-to-machine (M2M)...

                • Downloads: 157
              • For Application Development & Delivery Professionals

                Report:Design Your Contact Center From The Outside In

                Strategic Plan: The Contact Centers For Customer Service Playbook

                As more enterprises develop organizational and operational structures to better manage customer experience, they need to drive this down into contact center architectural design. Today's challenge is...

                • Downloads: 1005
              • For Application Development & Delivery Professionals

                Report:The Forrester Wave™: Digital Experience Delivery Platforms, Q3 2014

                Vendors From A Variety Of Backgrounds Vie To Be More Than A Basket Of Solutions

                In Forrester's 29-criteria evaluation of digital experience delivery providers, we identified the 13 most significant software vendors — Acquia, Adobe, Demandware, Digital River, HP Autonomy,...

                • Downloads: 473
              • For CMO Professionals

                Report:CMOs Must Embrace Software's Role In Delivering A Compelling Brand Experience

                Software Must Enrich Your Brand

                This report, originally written for CIOs, includes content relevant to chief marketing officers (CMOs). And here's why: A perfect storm of technology change — mobile, social, and digital...

                • Downloads: 116
              • For Application Development & Delivery Professionals

                Report:Building High-Performance Mobile Experiences

                Performance Management: The Mobile Application Development Playbook

                The early days of enterprise mobile app development focused on creating a functional experience and getting it out the door quickly, leaving "quality" as a problem for another day. As organizations...

                • Downloads: 208
              • For Enterprise Architecture Professionals

                Report:Brief: TM Forum Defines An Architecture Framework For Digital Business

                TM Forum Live 2014 Highlights Its Relevance To Enterprise Architecture

                The challenges that many industries are now facing with the transformation to digital business have been faced by the telco industry for many years. Nonprofit industry association TM Forum (formerly...

                • Downloads: 141
              • For Infrastructure & Operations Professionals

                Report:Top 10 Facts Every Tech Management Leader Should Know About Private Cloud

                Cloud is an essential component of every enterprise tech management strategy, but sifting through market noise to design a robust cloud strategy isn't easy. Despite reported high private cloud...

                • Downloads: 253
              • For Application Development & Delivery Professionals

                Report:IBM Reinforces MobileFirst

                On-Premises Software Converges With Cloud Services

                At two recent customer conferences, IBM showcased the latest rendition of its "MobileFirst" initiative for developers. IBM MobileFirst comprises a set of products, including Worklight, MaaS360,...

                • Downloads: 129
              • For Application Development & Delivery Professionals

                Report:Drive Unified Digital Customer Experiences With Better Technology Strategies

                Executive Overview: The Digital Experience Delivery Playbook

                Digital customer experience has become a key business differentiator and application development and delivery (AD&D) leaders of front-office, Web, mobile, and digital development must step up to...

                • Downloads: 1918
              • For Application Development & Delivery Professionals

                Report:Self-Assess Your Modern Application Delivery Capabilities

                Modern application delivery requires new technology management capabilities to deliver software faster and with higher quality. As their companies become customer-obsessed, application development...

                • Downloads: 15
              • For CIO Professionals

                Report:Brief: Vendors Scramble To Enable Contextual Mobile Moments

                Opening Up Access To Legacy Systems Isn't Enough To Close The Engagement Gap

                The rising expectations of your most valuable customers demand contextual mobile experiences. Delta Air Lines got this right by proactively serving next-step options to customers whose flights were...

                • Downloads: 112
              • For Application Development & Delivery Professionals

                Report:Express Lean, Agile, And DevOps Cultural Changes In Terms Of Business Value

                Don't Let Jargon Derail Customer-Facing Mobile/Web Efforts

                As application development and delivery professionals retool to deliver customer-facing web and mobile applications to attract, win, and serve customers, they must overcome entrenched processes and...

                • Downloads: 221
              • For CIO Professionals

                Report:Executing Enterprise-Versus-Local Decisions

                The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

                All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

                • Downloads: 132
              • For CIO Professionals

                Report:CIOs: Structure Your Tech Management Roles To Balance Local And Enterprise Capabilities

                The First In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

                Many CIOs struggle with this question: Which processes, technologies, organizations, and competencies should be common across the organization (i.e., enterprise), and which should be specific to a...

                • Downloads: 189