Forrester

For CIO Professionals

Report:Social Business And Collaboration Success Hinges On Effective Change Management

Change Management: The Social Business And Collaboration Playbook

It's often said, "You can lead a horse to water, but you can't make him drink." Nowhere in the world of enterprise IT is this adage more fitting than in social business and collaboration. For two...

• Downloads: 323
• Rating:

For Application Development & Delivery Professionals

Report:Drive Continuous Improvement With Strong Change Management And Employee Training

Continuous Improvement: The Human Resource Management Playbook

This report, the continuous improvement component of the human resource management (HRM) playbook, will help application development and delivery professionals (AD&D pros), CIOs, and their HR...

• Downloads: 276
• Rating:

For Application Development & Delivery Professionals

Report:Transform Strategic Processes For Talent Management And Employee Engagement

Processes: The Human Resource Management Playbook

This report, the processes component of the human resource management (HRM) playbook, enables application development and delivery (AD&D) professionals, CIOs, and their HR business partners to...

• Downloads: 503

For CIO Professionals

Report:Communicate And Manage Change For The BT Strategic Planning Process

Change Management: The BT Strategic Planning Playbook

Since BT strategic planning requires a radically different approach, having a strong change management process is essential for success. This report explores both the critical aspects of change...

• Downloads: 499
• Rating:

For Customer Experience Professionals

Report:Case Study: Philips Uses eLearning To Communicate The Benefits Of Net Promoter

Partnership With Jellyvision Lab Leads To An Engaging Training Module

One of the challenges that market insights professionals struggle with is the communication of research results across the organization. The Customer Experience and NPS team at Philips was tasked...

• Downloads: 256
• Rating:

For Application Development & Delivery Professionals

Report:Case Study: Live Virtual Learning On Steroids

3g Selling Gives A Glimpse Of The Future "Classroom"

3g Selling is a training company that transformed itself from a classroom training provider to a live virtual training organization using a format that maintains an 85% to 90% learner completion...

• Downloads: 249

For Application Development & Delivery Professionals

Report:Use HR Analytics To Optimize Talent Processes

HR Analytics Help Improve Workforce Recruiting, Performance, And Learning

Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...

• Downloads: 899

For CIO Professionals

Report:Opportunities In Education's Global Expansion

Tap Global Enterprise Experience and Local Expertise

In recent years, "study abroad" has taken on a whole new meaning — on brand new campuses. Many universities have established satellite campuses in host countries across the globe. These...

• Downloads: 493
• Rating:

For Application Development & Delivery Professionals

Report:Corporate-Sponsored Degree Programs Provide Value But Don't Guarantee Employee Retention

Corporate higher education degree programs attract new employees. They provide an opportunity to continue working while earning an MBA, a master's degree, or another degree or certification that...

• Downloads: 80

For Application Development & Delivery Professionals

Report:Informal Learning Garners Acceptance As A Legitimate Learning Approach

As Millennials, with their Digital Native technology skills and experience with social media, stream into the workforce, businesses must re-evaluate their approach to corporate learning so that...

• Downloads: 507
• Rating:

For Application Development & Delivery Professionals

Report:The Renaissance Of EPSS As An Informal Learning Tool

Technology Users Can Learn On The Fly With This Electronic Content Solution

An electronic performance support system (EPSS) provides on-demand learning when technology users need help to do their jobs. Demonstrations, practice exercises, and onscreen help all give users...

• Downloads: 147

For CIO Professionals

Report:Schools Move Beyond The Basics: Competition Will Drive Technology Into The Education Market

Tech vendor strategists are attracted by the "edu" opportunity — a large and fast-growing user base and increasing reliance upon technology by governments, educators, parents, and students. But...

• Downloads: 1164

For Application Development & Delivery Professionals

Report:Case Study: A Stanley Black & Decker HERO Empowers Employee Learning

An Empowered Report

Rob Sharpe, Stanley Black & Decker's director of sales training, exemplifies a HERO persona (highly empowered and resourceful operative), described in Forester's book Empowered. Through his efforts...

• Downloads: 294

For Application Development & Delivery Professionals

Report:HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....

• Downloads: 1498

For Application Development & Delivery Professionals

Report:Time To Get Serious About Mobile Learning

The mobile landscape is changing daily — new devices and more secure device management platforms, easier accessibility to content from multiple devices, evolving mobile Web standards (e.g.,...

• Downloads: 736

For Sales Enablement Professionals

Report:Demand Insights: The SMB Software Market 2010

Small And Medium-Size Businesses Are Defying Gravity

Small and medium-size businesses (SMBs), like their enterprise brethren, are shifting their technology focus from IT to business technology (BT). As their focus on business solutions — as...

• Downloads: 1004

For Application Development & Delivery Professionals

Report:Add Virtual Classroom To Online Learning

The Interactive Virtual Classroom Replaces Selected Classroom Learning

An interactive virtual classroom is not your usual Webinar, Web conference, or online event. Instead, rather than a lecture, this online instructional approach involves learners who work from...

• Downloads: 430

For Application Development & Delivery Professionals

Report:TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

Core Components Show Maturity While Collaborative Elements Evolve

Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

• Downloads: 1980

For Application Development & Delivery Professionals

Report:Case Study: Beefing Up Software Developer Skills

How Maritz Solved The Developer Skills Problem

The skills of the software development team are crucial for project success and can enable or doom the adoption of any new architecture or technology. Maritz understood the value and importance of...

• Downloads: 345

For Application Development & Delivery Professionals

Report:How Kelly Services Implemented Onboarding To Retain Quality Workers

Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others...

• Downloads: 351

For Application Development & Delivery Professionals

Report:The Millennials Are Here! Are You Prepared?

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in...

• Downloads: 1027

For CIO Professionals

Report:Web Conferencing 2009 Market Overview

Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market...

• Downloads: 1109

For CIO Professionals

Report:Inside The Campus: IT In India's Education Sector

This report examines the Indian education system from kindergarten to college and highlights opportunities for vendor strategists. It is now an acknowledged fact in India that emerging technologies...

• Downloads: 11

For Sales Enablement Professionals

Report:Hot Banking Tech Companies To Watch In 2009: Q2 Update

The banking industry continues to suffer from the global recession and backlash from last fall's financial crisis. While it's tempting to believe that bank-related technology investment is dead,...

• Downloads: 607

For CIO Professionals

Report:Questions Senior Executives Ask About eLearning Specifics

Executives today know that business depends on well-skilled and knowledgeable employees who make the right decisions, work effectively and efficiently, and keep their skills up-to-date. Especially in...

• Downloads: 463