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1655 results in Reports

  • Information Management
  • For Customer Experience Professionals

    Report:How To Build A Technology Plan That Sustains Employee Engagement

    Technology Should Provide Employees With Freedom To Act On Customer Needs

    Engaged employees ensure that businesses consistently deliver good customer experiences over time and across channels. But beyond creating a shared understanding of the intended experience,...

    • For Customer Insights Professionals

      Report:How Dirty Is Your Data?

      Strategic Plan: The Personal Identity And Data Management Playbook

      As personal identity management (PIDM) begins to take shape, companies must think about their customer insights (CI) practices differently. Today's data governance policies — the rules that...

      • For eBusiness & Channel Strategy Professionals

        Report:The eBusiness Professional's Blueprint For Strategy In The Age Of The Customer

        Four Imperatives To Establish New Competitive Advantage

        Your customers, empowered by technology, can leave at any moment. To retain their loyalty, companies like Hilton Worldwide and The Home Depot plan to spend hundreds of millions of dollars to redefine...

        • Downloads: 52
      • For CIO Professionals

        Report:The CIO's Blueprint For Strategy In The Age Of The Customer

        Four Imperatives To Establish New Competitive Advantage

        Your customers, empowered by technology, can leave at any moment. To retain their loyalty, companies like Hilton Worldwide and The Home Depot plan to spend hundreds of millions of dollars to redefine...

        • Downloads: 57
      • For CMO Professionals

        Report:The CMO's Blueprint For Strategy In The Age Of The Customer

        Four Imperatives To Establish New Competitive Advantage

        Your customers, empowered by technology, can leave at any moment. To retain their loyalty, companies like Hilton Worldwide and The Home Depot plan to spend hundreds of millions of dollars to redefine...

        • Downloads: 46
      • For Enterprise Architecture Professionals

        Report:TechRadar™: Big Data, Q3 2014

        Embrace A Broad Perspective On Big Data Technology

        When it comes to big data, an exclusive focus on Hadoop misses other ways of satisfying the demand of businesses to get more insight from more data more quickly. This report takes a broad view of big...

        • Downloads: 200
      • For Enterprise Architecture Professionals

        Report:Six Trends Reshape The Content Capture Market

        Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden

        Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize the...

        • Downloads: 79
      • For Security & Risk Professionals

        Report:Brief: Stolen And Lost Devices Are Putting Personal Healthcare Information At Risk

        It's Time For Healthcare CISOs To Close The Faucet Of Data Loss From Endpoints

        Amid a rising tide of compliance pressures, employee mobility, and high black-market values for personally identifiable information (PII) and personal healthcare information (PHI), security and risk...

        • Downloads: 50
      • For Application Development & Delivery Professionals

        Report:BI Maturity In The Enterprise: 2014 Update

        Business Intelligence is a key foundational element for the smooth running of all enterprises, regardless of the technology used to deliver it. Whether it’s financial reporting, optimizing a...

        • Downloads: 15
      • For Customer Insights Professionals

        Report:Prepare For A World Of Consumer-Managed Data

        Executive Overview: The Personal Identity And Data Management Playbook

        Amid the talk of big data, privacy, and personal clouds, another important trend has emerged: Consumers are increasingly aware of the data they create as they move about the Web and engage with...

        • Downloads: 418
      • For Enterprise Architecture Professionals

        Report:Thirteen Legal Hold Tools And How To Use Them

        Reduce eDiscovery Burdens On Customer-Facing Teams And Mine Data For Insights

        While eDiscovery has jumped onto the technology manager's priority list, many organizations continue to rely on manual, cumbersome processes for routine eDiscovery activities. Enterprise architects...

        • Downloads: 52
      • For Application Development & Delivery Professionals

        Report:Predictive Analytics Can Infuse Your Applications With An "Unfair Advantage"

        AD&D Pros Can Acquire The Skills — No Data Scientist Needed

        Sir Francis Bacon, an 18th-century founder of the modern scientific method, famously argued that "Knowledge is power." With all due respect to this great scientist, in the 21st century, "Prediction...

        • Downloads: 153
      • For Application Development & Delivery Professionals

        Report:It's Time For A User-Driven Enterprise BI Strategy

        Vision: The Business Intelligence Playbook

        John Wanamaker, considered the father of modern advertising, said: "Half the money I spend on advertising is wasted; the problem is I don't know which half." Today, we can ask the same question of a...

        • Downloads: 157
      • For Enterprise Architecture Professionals

        Report:Brief: In-Memory Data Platform Is No Longer An Option — It's A Necessity!

        Enterprises are on the cusp of a major opportunity to advance their business efficacy and capability. New paradigms, such as the intersection of big data and real-time analytics, offer rewards to the...

        • Downloads: 131
      • For Infrastructure & Operations Professionals

        Report:Match Digital Workspace Delivery Systems To Your Organization's Workforce

        Personas Help You Decide On Virtual Desktops, Virtual Apps, Or Native Apps

        The challenge: Give employees with a diverse range of work styles access to Windows-based applications and desktops across a wider range of devices and operating systems (OSes), without compromising...

        • Downloads: 89
      • For Customer Insights Professionals

        Report:The Customer Analytics Market In China

        Vendors Are Racing To Respond As Adoption Grows

        Marketing professionals in China have started to use tools such as data mining, predictive analytics, and modeling. Recent conversations with China-based organizations like China Telecom, Ikea, and...

        • Downloads: 68
      • For CIO Professionals

        Report:Customer Privacy Is A European CIO Priority

        Companies Across Europe Will Differentiate On The Way They Handle Privacy Issues

        The ruling by the European Court of Justice in May 2014 that an individual can demand that "irrelevant or outdated" information is deleted from search results should remind chief information officers...

        • Downloads: 81
      • For Application Development & Delivery Professionals

        Report:Strategic Planning For Big Data: Getting It Right

        Companies Need To Avoid Ending Up With A Zoo Of Big Data Silo Solutions

        We are beyond the point of struggling over the definition of big data. That doesn't mean all confusion about the term "big data" has been resolved, but rather that companies today struggle over how...

        • Downloads: 281
      • For CIO Professionals

        Report:Create The Operating Model For The Information Management Organization

        Part One In A Two Part Series On Designing Your Data Organization

        In the increasingly digitized world, having superior data on where your customers go, what they do, and how they use your products is a competitive advantage. However, data management in most...

        • Downloads: 196
      • For CIO Professionals

        Report:Brief: Analytics Separates Signal From Noise On Enterprise Social

        The benefits of enterprise social software are becoming clearer, highlighting new challenges and opportunities. Designed to help workers create and access content and expertise more effectively...

        • Downloads: 131
      • For Enterprise Architecture Professionals

        Report:Forrester's Data Taxonomy Tool

        When it comes to data technology, are you lost in translation? What’s the difference between data federation, virtualization, and data- or information-as-a-service? Are columnar databases...

        • Downloads: 20
      • For Enterprise Architecture Professionals

        Report:Lost In Data Translation? Forrester's Data Taxonomy To The Rescue

        Create A Common Language For All Things Data In Your Company

        When it comes to data technology, are you lost in translation? What's the difference between data federation, virtualization, and data or information-as-a-service? Are columnar databases also...

        • Downloads: 279
      • For eBusiness & Channel Strategy Professionals

        Report:Adobe Wades Waist Deep Into The Commerce Market

        Adobe Broadens Its Commerce Partnerships To Deepen The Appeal Of Adobe Experience Manager (AEM) In Commerce Deals

        Over the past six months, Adobe has been making efforts to become a pivotal and potentially disruptive player in the already mature commerce platform market. At the heart of this strategy lies the...

        • Downloads: 164
      • For CIO Professionals

        Report:Closing The Experience Gaps

        Adopt A New Experience Architecture And Philosophy To Bridge Gaps In Performance, Convenience, Personalization, And Trust

        Improving customer experience is now the No. 1 priority of business executives. And as Forrester's revised Customer Experience Index makes clear, simply meeting needs is not enough to deliver...

        • Downloads: 311
      • For Customer Insights Professionals

        Report:Partnerships Accelerate Customer Insights

        How Outside Firms Help Tackle Transformation Challenges

        Customer insights (CI) professionals and marketing leaders who have yet to transform from a product-focused to customer-centric strategy and cash in on the promise of turning customer data into big...

        • Downloads: 121