Forrester

For CIO Professionals

Report:Rich Communication Services Can Unlock The Value Of Systems Of Engagement

The Joyn Initiative Will Help Evolve Engagement Strategies

As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

• Downloads: 119

For eBusiness & Channel Strategy Professionals

Report:Understand Communication Channel Needs To Craft Your Customer Service Strategy

Consumers' preferences for customer service channels are rapidly changing. And it's not just the younger generation of consumers — there's disruption and change across all ages and...

• Downloads: 328
• Rating:

For CIO Professionals

Report:Voice And Messaging Are Not Dead

Prepare For The Implications Of Over-The-Top Communications

Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers, they...

• Downloads: 207
• Rating:

For Sales Enablement Professionals

Report:The Millennial Workforce Effect On SMB Technology Utilization

SMB Millennials "Out-Tech" Even Their Enterprise Peers

It is well understood that the entrée of the Millennial generation into the workforce is having a profound effect on businesses' technology decision-making and utilization. What is less well...

• Downloads: 63

For CIO Professionals

Report:The State Of Collaboration Software Implementations: 2011

Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs

Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

• Downloads: 915

For CIO Professionals

Report:The State Of Collaboration Software Adoption

Firms Continue To Turn To Collaboration Software After Recession

Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

• Downloads: 939

For Sourcing & Vendor Management Professionals

Report:Sourcing Professionals Need To Understand The Changing Requirements Of Users

Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009 provides insights into how workers spend their time with computers and smartphones, as well as key productivity and...

• Downloads: 229

For CIO Professionals

Report:For Gen Y, Mobility Trumps Web 2.0 At Work

Workforce Technographics®

Gen Y is four times more likely to visit a social networking site at home than they are to use one for work purposes. But if they are unable to bring their Social Computing habits and sensibility to...

• Downloads: 773

For Marketing Leadership Professionals

Report:Social Media Marketers: Don't Ignore IM

Instant messaging (IM) is one of the most widely used activities among European online users. IM usage is not just restricted to youths and teens but is also popular among older age groups such as...

• Downloads: 322

For CIO Professionals

Report:A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of...

• Downloads: 1233
• Comments: 1

For CIO Professionals

Report:Instant Messaging In Asia Pacific Enterprises: Key Trends And Market Insights

This document provides vendor strategists with key messaging application trends in Asia Pacific. The analysis is based on presentations, briefings, and interviews with senior industry executives, as...

• Downloads: 4

For CIO Professionals

Report:How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models....

• Downloads: 1200

For CIO Professionals

Report:Working iPhone Owners Tap The Mobile Internet

A Look At Data On Working iPhone Owners Shows The Mobile Internet In Action

Working iPhone owners are more than twice as likely to access the Internet from their phone as working BlackBerry, Palm, or Windows Mobile device owners. While the data does not prove that iPhones...

• Downloads: 899

For CIO Professionals

Report:Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling...

• Downloads: 497

For CIO Professionals

Report:LotusLive Drives Knowledge Continuity For Cross-Organizational Collaboration

Investment in collaboration software within the enterprise continues to grow. Many knowledge workers can now chose from a rich array of tools to connect with and share information and expertise with...

• Downloads: 310

For CIO Professionals

Report:Demand Insights: Collaboration Market Healthy Despite Slumping Economy

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping...

• Downloads: 474

For CIO Professionals

Report:The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

• Downloads: 2

For Infrastructure & Operations Professionals

Report:Take A Close Look At UC Applications

How Vendors Compare On Integrated Messaging, Collaboration, And Presence

A major concern for organizations planning unified communications (UC) projects is how to justify their cost during times of budget constraints. By fully understanding the capabilities of UC...

• Downloads: 781

For Infrastructure & Operations Professionals

Report:Evaluating UC Vendors On Key Applications

How Vendors Stack Up On Voice/Desktop Call Control, Mobility, And Conferencing

Organizations considering unified communications (UC) solutions often find the vendor landscape overwhelming. During an economic slowdown it's more important than ever to invest in solutions that...

• Downloads: 745

For CIO Professionals

Report:Collaboration Software Applications And Tools In Asia Pacific

This document provides vendor strategists with an overview of collaboration software applications and tools on the market in Asia Pacific. Conducted from April to May 2008, report research is based...

For Infrastructure & Operations Professionals

Report:Will Presence Change How Business Communicates?

Presence is a key application supported on unified communications (UC) platforms and has the potential to fundamentally change how business manages workplace communications. UC connects multiple...

• Downloads: 523
• Comments: 1

For Security & Risk Professionals

Report:Enterprise Instant Messaging Security

Instant messaging (IM) has become an increasingly useful business tool for modern corporations. Businesses are seeing improved productivity with the adoption of IM, which offers a more fluid...

• Downloads: 591

For Marketing Leadership Professionals

Report:The Unexpected Value Of IMing Teens

Teens Who Use Instant Messaging Are Influential In Their Large Social Networks

Online North American teens love instant messaging (IM). That's hardly a surprise: 76% of online North American youth between 12 and 17 use IM, more than the 66% that has their own cell phone....

• Downloads: 652

For Marketing Leadership Professionals

Report:In Which Online Activities Are Generations Engaging, 2007

What are the different generations doing online? How does online engagement of photo, music, video, gaming, shopping, communication, and social computing activities vary across the generations?

• Downloads: 5

For Marketing Leadership Professionals

Report:Which Generations Are Doing Mobile Data Activities, 2007

What are consumers doing with their mobile phones, besides making calls? How do mobile data activities differ by generation?

• Downloads: 10