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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business
Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on this...
Highly Integrated With A Risk Of Lock-In
Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

Concentrate On Who You Are Buying For And How You Want To Buy
As many businesses are now evaluating moving their Microsoft Office applications online and into the cloud as a way of reducing infrastructure and staffing costs, sourcing and vendor management (SVM)...
Insights From Forrsights Workforce Employee Survey, Q4 2011
This research, based on a multi-regional survey of almost 10,000 information workers, provides insight into a growing trend that will increasingly affect the policies and budgets of CIOs and their...

Early Adopters Outline The Promise And Prerequisites For Success
The days of Microsoft SharePoint being only a locally installed software product are over. Microsoft's commitment to SharePoint in the cloud is evident in its massive data-center investments, its...

There's an old adage that says it takes Microsoft three times to get it right. Its commitment to SharePoint in the cloud is clearly evident in its investment in data centers, a costly retrofitting of...

Google Apps Business Is Growing; Mobile, Social, And APIs Move To The Fore
Forrester spent a day with Google Apps Vice President Dave Girouard and members of his team to hear the latest on Google Apps for Business and Google Apps for Government. With the US General Services...
These data charts look at Microsoft and the productivity market.
Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform
On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...
Office Alternatives Haven't Yet Earned Their Name
Content and collaboration (C&C) pros show lots of interest in Microsoft Office competitors as a way to cut license costs. They run trials of Google Apps and Open Office derivatives by IBM Lotus and...
Key Factors When Evaluating Enterprise Agreements Against Alternatives
Selecting the right Microsoft volume licensing program is a major decision for IT sourcing and vendor management executives and it gets more complicated every year. This report analyzes the key...
Adoption Is Low But Market Impact Is High As Buyers Consider Alternatives
At home and at work, people overwhelmingly use Microsoft Office. Yet content and collaboration (C&C) pros continue to ask Forrester questions about office alternatives. So we recently surveyed 150 IT...
"Google Apps," a suite of online productivity applications developed by Google, has remained a curiosity for the majority of business users in Asia Pacific (AP). While mainstream media frequently...
Upgrading Microsoft Office can prove daunting, especially for firms still on Microsoft Office 2003 or previous versions. Although Windows 7 upgrades and hardware refreshes will accelerate the...
Mobile, Cloud, And Collaboration Are Leading The Transformation
Microsoft Office remains a mainstay in workplaces. Despite media buzz about online alternatives like Google Apps Premier Edition or pragmatic arguments about free Open Office suites, most enterprises...
Buyers May Need To Refine Their Microsoft Licensing And Adoption Strategies
Forrester has studied Microsoft's recent pricing and licensing changes and found several that could have profound implications for enterprise IT departments, including price increases and repackaging...

OpenOffice.org Finds Success When Fit To Purpose And Focused On People
A decade ago, OpenOffice.org promised a free and accessible productivity suite to rival Microsoft Office. By enterprise market share standards it's far from the success once envisioned. But for...
These data charts, with fresh data from the Q1 2010 Global Desktop Innovation Online Survey, highlight some continuing trends -- as well as a few shifts -- in the collaboration and productivity...
Recent Price Cuts Could Make It Sourcing Managers' Best Licensing Option
Many enterprises are considering upgrading to new Microsoft products, but they lack the capital budget and are worried about the double impact of software depreciation and Software Assurance (SA) on...
Fluent UI Extended, Groove Becomes SharePoint Workspace, Web Apps Debut
When Microsoft Office 2010 arrives for consumers in June, many enterprises will have the opportunity to upgrade through their existing licensing programs. For others, upgrade plans may not be as...
Microsoft Office licenses represent a significant ongoing cost for most organizations. Information workers spend hours every day using these applications to get their jobs done. Yet many information...
Forrester recently conducted a survey of enterprise CIOs and decision-makers to understand their plans for productivity tools. This research highlights some of the key findings from the data
Writing still comprises the bulk of business communications. With this year's silver anniversary of Microsoft Word, most companies' relationship with the tool is like a comfortable marriage of best...
Direct Answers To Frequently Asked Questions
Enterprises today have something not seen for at least the past decade: unprecedented choice in desktop productivity tools. Google, IBM, open source, and numerous enterprise Web 2.0 vendors offer...
Profiles of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy
In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our technology strategist clients as...