Forrester

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 388
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For Infrastructure & Operations Professionals

Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

Good Practices When Migrating To An SaaS-Delivered ITSM Solution

How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...

• Downloads: 142

For Infrastructure & Operations Professionals

Report:Evolve Your Operations Center For True Service Management

The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

• Downloads: 178

For Infrastructure & Operations Professionals

Report:Realize Practical Application Performance Management

Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

• Downloads: 228
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For Infrastructure & Operations Professionals

Report:Product Spotlight: Microsoft System Center Configuration Manager 2012

An Evolutionary But Not Revolutionary Release

In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on the...

• Downloads: 270
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For Infrastructure & Operations Professionals

Report:Turn Big Data Inward With IT Analytics

The Future Of Service Monitoring And Management

Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

• Downloads: 756
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For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• Downloads: 383

For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 431

For Infrastructure & Operations Professionals

Report:Sustain Service Management And Automation Funding

Business Impact: The Service Management And Automation Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders understand the business and IT impact of service management and automation (SMA). Building the...

• Downloads: 399
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For Infrastructure & Operations Professionals

Report:Drive Service Management Adjustments With Peer Comparisons

Benchmarks: The Service Management And Automation Playbook

This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• Downloads: 1318

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Service Management And Automation Processes

Road Map: The Service Management And Automation Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

• Downloads: 1408
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For Infrastructure & Operations Professionals

Report:Reinvent The Obsolete But Necessary CMDB

The CMDB Is Flawed, But A SIS Will Prove Priceless To Service Management

The once-promising configuration management database (CMDB) has failed — but the original CMDB promise has not. To benefit from trends such as automation, cloud computing, DevOps, and big data,...

• Downloads: 634
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For Infrastructure & Operations Professionals

Report:I&O Execs: It's Time To Rediscover BSM

Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

• Downloads: 366

For Enterprise Architecture Professionals

Report:Enterprise Cloud Management Capabilities Road Map

Cloud computing, in all its variants, is the trend that will change your infrastructure the most. Today, public cloud is a distinct world from your data center — it involves different...

• Downloads: 2315

For Enterprise Architecture Professionals

Report:The Future Of Configuration Management

Hint: Virtualization Changes Everything

Configuration management has been a necessary but time-consuming function that's become increasingly important as IT has embraced better processes. Unfortunately, the tools used to track...

• Downloads: 827

For CIO Professionals

Report:Do CIOs Care About IT Management Tools?

CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

• Downloads: 966

For Infrastructure & Operations Professionals

Report:Market Overview: Client Management Suites

Evolving Computing Market Shifts Focus To Security And Virtualization

Desktop operations managers are watching their computing environment change. There are now more types of devices and more varieties of operating systems entering the enterprise than ever before. This...

• Downloads: 894

For Infrastructure & Operations Professionals

Report:Inquiry Spotlight: CMDB And CMS, Q3 2009

As IT organizations recognize the high value of structured IT management initiatives, Forrester is receiving many questions related to the configuration management database (CMDB). Since January...

• Downloads: 529

For Infrastructure & Operations Professionals

Report:Tech Horizons: ASG's metaCMDB, The Technology That Rocks

How To Optimize Your Path To A Configuration Management System

The challenging business climate is an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This...

• Downloads: 239

For Infrastructure & Operations Professionals

Report:Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients...

• Downloads: 528

For Infrastructure & Operations Professionals

Report:CMDB Manager ¿ Job Profile And Description

Position overview: The CMDB manager implements, configures, and runs the CMDB system throughout its life cycle.

• Downloads: 1

For Infrastructure & Operations Professionals

Report:Role Overview: CMDB Manager

Take Charge Of Managing And Maintaining Your IT Configuration Items

The configuration management database (CMDB) is still a central theme for today's infrastructure and operations (I&O) professional. Organizations are making significant improvements in mastering...

• Downloads: 1119

For CIO Professionals

Report:The Benefits (And Challenges) Of Automated IT Configuration Monitoring

Hydrasight notes that most unplanned IT outages are due to unapproved changes made to the configuration of production IT systems. Indeed, anecdotal evidence indicates that (mis)configurations account...

For Infrastructure & Operations Professionals

Report:Problem Manager: A New IT Service Management Role

The Key To A Proactive IT Service Organization

In many IT organizations, the same problems keep occurring, but they never get fixed properly or identified as known errors. Even if you have fully automated IT management, you still need a person...

• Downloads: 860

For Infrastructure & Operations Professionals

Report:Topic Overview: IT Management Software

Today's organizations are trying to keep up with the continuous pace of technology change and growing business requirements. The importance of management technologies to monitor and manage the wide...

• Downloads: 1954