Forrester

For Infrastructure & Operations Professionals

Report:The State And Direction Of Software Asset Management: 2012 To 2013

Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

• Downloads: 217

For Infrastructure & Operations Professionals

Report:RFP Template For Software Asset Management Solutions

This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...

• Downloads: 26

For CIO Professionals

Report:Smart Computing Connects CIOs With The Business

Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems

It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

• Downloads: 706
• Rating:

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Service Management And Automation Processes

Road Map: The Service Management And Automation Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

• Downloads: 1400
• Rating:

For Infrastructure & Operations Professionals

Report:Updated Q4 2011: Cover Your Assets; Use IT Asset Life-Cycle Management To Control IT Costs

The infrastructure and operations (I&O) organization is no different from any other business function. It employs a multitude of assets to create corporate value. However, I&O's ability to manage its...

• Downloads: 683
• Rating:

For Infrastructure & Operations Professionals

Report:IT Infrastructure And Operations: The Next Five Years

The Cloud On IT's Horizon

Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

• Downloads: 3239

For CIO Professionals

Report:Do CIOs Care About IT Management Tools?

CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

• Downloads: 966

For Infrastructure & Operations Professionals

Report:The Low-Hanging Fruit That Service Operations Teams Should Consider Now

Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can...

• Downloads: 1480

For Infrastructure & Operations Professionals

Report:Q&A: IT Asset Disposition

What Infrastructure And Operations Professionals Should Know When Disposing End-Of-Life IT Assets

While all organizations dispose of IT equipment in some way, IT asset disposition (ITAD) has long been an afterthought. But recent changes — from increasing data security and environmental...

• Downloads: 312

For Infrastructure & Operations Professionals

Report:UK Firms Continue To Look To Green IT For Cost Reduction And Business Benefits

Findings From The UK Green IT 2009 Conference, May 2009

Findings from Forrester's second joint survey collaboration with Tech:Touchstone Events, organizer of the Green IT 2009 Conference in London, uncovered that after a year of economic turmoil,...

• Downloads: 265

For Infrastructure & Operations Professionals

Report:Role Overview: IT Asset Life-Cycle Manager

Reporting To Both IT And Business

The effective and efficient implementation of an IT asset life-cycle management (ITALM) program requires an approach that is disciplined enough to enable the entire organization to maximize the value...

• Downloads: 583

For Sales Enablement Professionals

Report:Key Takeaways For IT Asset Life-Cycle Management

The Recent Forrester Wave™ Separates IT Asset Life-Cycle Management Vendors In A Cloud From The Rest

We published a Forrester Wave™ on IT asset life-cycle management (ITALM) in April 2009. It has generated a lot of interest in the topic among users and some interest among vendors. Users are...

• Downloads: 714

For Infrastructure & Operations Professionals

Report:Market Overview: Client Management Suites

Evolving Computing Market Shifts Focus To Security And Virtualization

Desktop operations managers are watching their computing environment change. There are now more types of devices and more varieties of operating systems entering the enterprise than ever before. This...

• Downloads: 894

For Infrastructure & Operations Professionals

Report:TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are...

• Downloads: 1437

For Infrastructure & Operations Professionals

Report:Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients...

• Downloads: 528

For CIO Professionals

Report:Market Overview: IT Financial Management Software

The Time Is Right For More Cost Transparency In IT

As IT continues to morph into business technology, it increasingly gets the same treatment and is subject to the same expectations as any other business operation. Some of the most pressing needs in...

• Downloads: 975

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

CA And BMC Software Top The Leaders' Stack, With HP And IBM Close Behind

In Forrester's 81-criteria evaluation of IT asset life-cycle management (ITALM) vendors, we found that CA and BMC Software came out on top because of their strong end-to-end offerings and their...

• Downloads: 1927

For Infrastructure & Operations Professionals

Report:Inquiry Spotlight: IT Asset Life-Cycle Management, Q2 2009

IT asset life-cycle management (ITALM) is a requirement for many goals the modern IT organization is pursuing. Without adequate ITALM tools and processes, key initiatives like moving to informed,...

• Downloads: 397

For Infrastructure & Operations Professionals

Report:Inquiry Spotlight: Green IT, Q1 2009

Green IT awareness and action are on the rise. In 2008, Forrester received 130 inquiries from IT end user professionals on green IT, the majority of which focused on benchmark data — such as...

• Downloads: 586

For CIO Professionals

Report:Green IT Awareness And Adoption By Region, Q4 2008

Global firms report on their awareness and adoption of green IT practices.

• Downloads: 22

For Infrastructure & Operations Professionals

Report:Cover Your Assets: Use IT Asset Life-Cycle Management To Control IT Costs

The current economic situation has been very discouraging — to say the least. As the economy continues to show signs of downsizing, it's reasonable to say that the cost of conducting business...

• Downloads: 1119

For Infrastructure & Operations Professionals

Report:UK Organizations Focus On IT Infrastructure In The Drive To Go Green

Findings From The UK Green IT 08 Conference & Exhibition, May 2008

IT professionals and line-of-business managers across a range of industries met at the UK Green IT 08 Conference & Exhibition in May to discuss the implications of operating in a business environment...

• Downloads: 421

For Sourcing & Vendor Management Professionals

Report:IT Assets And EU E-Waste Legislation

Shaping Sourcing Service Agreements Around WEEE


The closest the European Union (EU) has to a standard on e-waste is the Waste Electrical and Electronic Equipment (WEEE) Directive. As is the case for many such EU regulations, each country...

• Downloads: 175

For Infrastructure & Operations Professionals

Report:Five Green IT Trends That Will Impact The IT Infrastructure And Operations Professional

Infrastructure and operations professionals should take early steps in 2008 to prepare for an increased business focus on green IT. There's a growing environmental movement across technology vendors,...

• Downloads: 1464

For CIO Professionals

Report:Creating The Green IT Action Plan

CIOs Should Plan Comprehensively And Act Incrementally

Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations, but they are often unsure how to proceed. IT organizations should start by crafting an...

• Downloads: 1378
• Comments: 1