Forrester

For Infrastructure & Operations Professionals

Report:Improving Corporate Innovation With CCI

Executive Overview: The Communications And Collaboration Infrastructure Playbook

Every business must innovate to beat their competition to the prize: profitable, market-leading growth. Many infrastructure and operations (I&O) leaders who Forrester engages with are charged with...

• Downloads: 4

For Infrastructure & Operations Professionals

Report:Reduce Risk And Drive Adoption With A CCI Road Map

Road Map: The Communications And Collaboration Infrastructure Playbook

As communications and collaboration infrastructures (CCIs) start to coalesce into broader suites, infrastructure and operations (I&O) professionals need to ensure that the right road map will...

• Downloads: 78
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For Infrastructure & Operations Professionals

Report:Fuse Business Acceleration Technologies To Optimize User Experiences

Deliver Blazing-Fast Web, Mobile-Native, And Hybrid Applications

Over the past decade, infrastructure and operations (I&O) teams have focused large amounts of resources on making their customer-facing websites blazingly fast because website experience had a direct...

• Downloads: 81

For Infrastructure & Operations Professionals

Report:Strategic Benchmarks 2013: IT Infrastructure

Benchmarks: The IT Infrastructure Playbook

This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...

• Downloads: 355

For Application Development & Delivery Professionals

Report:TechRadar™ For AD&D Pros: Contact Center Solutions For Customer Service, Q2 2013

Landscape: The Contact Centers For Customer Service Playbook

Locking in customer loyalty via deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead. But navigating the...

• Downloads: 219

For Infrastructure & Operations Professionals

Report:Prepare I&O For The "Internet Of Things"

Five Key Dynamics That Will Help You Capture The Opportunity For Your Organization

"Internet of Things" (IoT) solutions that machine-to-machine (M2M) technologies like RFID tags, GPS systems, and ZigBee sensors enable are gaining momentum as multiple forces align to drive adoption...

• Downloads: 336
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For CIO Professionals

Report:Rich Communication Services Can Unlock The Value Of Systems Of Engagement

The Joyn Initiative Will Help Evolve Engagement Strategies

As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

• Downloads: 135

For Enterprise Architecture Professionals

Report:How To Successfully Set Up IT Infrastructure For Your Business In China

For the thousands of foreign companies that establish business operations in China every year, one of the first things on their to-do lists is setting up IT infrastructure, including horizontal and...

• Downloads: 86
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For Sourcing & Vendor Management Professionals

Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

Assessment: The Telecommunications And Mobility Sourcing Playbook

A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

• Downloads: 245

For Infrastructure & Operations Professionals

Report:Evolve Your Operations Center For True Service Management

The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

• Downloads: 195

For Enterprise Architecture Professionals

Report:The Top Emerging Technologies To Watch: Now Through 2018

Landscape: The Emerging Technology Playbook

Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and more...

• Downloads: 2779
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For Application Development & Delivery Professionals

Report:TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

Landscape: The CRM Playbook

Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

• Downloads: 521
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For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 375
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For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

Distinct Competencies Separate The Core Vendors

In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

• Downloads: 532
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For CIO Professionals

Report:Asia Pacific Tech Market Outlook For 2012 To 2014

Political Inertia Hampers Asian Economic And Tech Market Growth

The Asia Pacific region is often thought of as the growth engine of the global economy and thus of the tech market. But that engine has been misfiring on some key cylinders, leading to slower growth...

• Downloads: 396

For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Communications And Collaboration Infrastructure Strategies

Strategic Plan: Communications And Collaboration Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders developing a communications and collaboration infrastructure (CCI) strategic plan. Developing such a plan...

• Downloads: 183

For Security & Risk Professionals

Report:Know Your Data To Create Actionable Policy

Policy And Procedures: The Data Security And Privacy Playbook

Data defense is the fundamental purpose of information security. To defend your data, there are only four levers you can pull — controlling access, inspecting data usage patterns for abuse,...

• Downloads: 304
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For CIO Professionals

Report:Cloud Investments Will Reconfigure Future IT Budgets

As-A-Service Computing Will Shift Budgets From New Project Spending To Ongoing MOOSE Expenditures

In 2012, for most CIOs, spending to maintain and operate the organization, systems, and equipment (MOOSE) represents more than 70% of their information and communications technology (ICT) budget on a...

• Downloads: 625
• Comments: 1
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For CIO Professionals

Report:Global Tech Market Outlook 2013 To 2014

In Local Currencies, The US Will Lead 5.4% Global Tech Market Growth In 2013 And 6.7% Growth In 2014

The 2013 to 2014 period will see a different pattern of tech market dynamics than what prevailed in 2012, forcing CIOs and business tech buyers to adjust their spending plans to take advantage of new...

• Downloads: 1327
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For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 180

For Application Development & Delivery Professionals

Report:Choose The Right Customer Service Solution For Your Business

Tools And Technology: The Contact Centers For Customer Service Playbook

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

• Downloads: 369
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For CIO Professionals

Report:Segmenting The US Tech Market

SMBs' Tech Buying Outpaces That Of Enterprises Or Consumers, But The Situation Will Reverse In 2013

For CIOs, understanding trends in the broader tech market is useful, but even more useful is information on trends for companies of their size and in their industry. With IT consumerization or...

• Downloads: 453

For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 397
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For Application Development & Delivery Professionals

Report:Build An Outside-In Contact Center Road Map

Road Map: The Contact Centers For Customer Service Playbook

This report outlines the road map planning of Forrester's solution for applications development and delivery (AD&D) professionals working in customer service. For most industries, a large percentage...

• Downloads: 352
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For Infrastructure & Operations Professionals

Report:Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

Assessment: The Communications And Collaboration Infrastructure Playbook

This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders...

• Downloads: 297