Forrester

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

• Downloads: 78
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For eBusiness & Channel Strategy Professionals

Report:Trends 2013: Staffing And Hiring For eBusiness

Our Annual Benchmark Of eBusiness Team Sizes And Job Functions

In our annual organizational and staffing survey of eBusiness and channel strategy professionals, we find yet again that although eBusiness team sizes are growing, eBusiness professionals feel that...

• Downloads: 152
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For Infrastructure & Operations Professionals

Report:Reinvent The Role Of Infrastructure And Operations Executive In 2013

Organization: The I&O Practice Playbook

The use of as-a-service technology, empowered workers, and customer centricity will forever change the IT-business relationship. Forrester expects that successful CIOs will pursue a new operating...

• Downloads: 144
• Comments: 1
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For CIO Professionals

Report:Staffing For Sustained Innovation — Forget Large R&D Teams

Sustained Innovation Succeeds Best Through Broad-Based Involvement

This report identifies the resources and skills business technology (BT) organizations require to successfully manage sustained innovation and establish innovation policies and practices that drive...

• Downloads: 142

For Application Development & Delivery Professionals

Report:Software Innovation In India

How Firms Can Best Capitalize On Software Development And Configuration Opportunities In India

The continued economic viability of software development in India, whether by independent software vendors (ISVs) or "captive" business units, depends less on pure labor arbitrage and more on...

• Downloads: 93
• Comments: 2
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For Application Development & Delivery Professionals

Report:Forrester's HRM Process And Systems Capabilities Assessment Tool

This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...

• Downloads: 20

For Application Development & Delivery Professionals

Report:Assess Your HRM Process And Systems Capabilities

Assessment: The Human Resource Management Playbook

Most companies struggle to integrate a collection of human resource management (HRM) systems that can include payroll, core HR, learning, recruitment, and talent management. The proliferation of...

• Downloads: 115
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For Security & Risk Professionals

Report:Reinvent Security Awareness To Engage The Human Firewall

Change Management: The S&R Practice Playbook

For too long, creating security awareness has been an afterthought, something CISOs did in their spare time after putting out the operational fires that sprang up around them with alarming...

• Downloads: 152

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 374
• Comments: 1
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For Application Development & Delivery Professionals

Report:Five Questions When Organizing For Digital Customer Experience

Organization: The Digital Experience Delivery Playbook

Application development and delivery (AD&D) leaders now face a number of challenges as they move to support technology that delivers compelling cross-touchpoint customer experiences, rather than just...

• Downloads: 378
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For CIO Professionals

Report:Segmenting The US Tech Market

SMBs' Tech Buying Outpaces That Of Enterprises Or Consumers, But The Situation Will Reverse In 2013

For CIOs, understanding trends in the broader tech market is useful, but even more useful is information on trends for companies of their size and in their industry. With IT consumerization or...

• Downloads: 415

For Sourcing & Vendor Management Professionals

Report:SVM Activities, Roles, And Skills Are Evolving

Skills And Staffing: The SVM Practice Playbook

Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping their...

• Downloads: 184
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For Application Development & Delivery Professionals

Report:Creating Your Transformation Strategy For Digital Experience Delivery

Strategic Plan: The Digital Experience Delivery Playbook

Digital customer experience is the next big opportunity for application development and delivery (AD&D) professionals. Business leaders responsible for marketing, sales, and support need advice and...

• Downloads: 381
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For CIO Professionals

Report:Smart Products Will Require A Hybrid CTO/CIO Skill Set

The Burgeoning Set Of Connected Offerings Will Require New Skills

The era of the standalone product is over. More and more offerings are becoming intelligent, connected, and thus able to provide more engaging experiences for customers in business or consumer...

• Downloads: 238
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For Enterprise Architecture Professionals

Report:Organize Your Business Architecture To Deliver Your Strategy

Organization: The Business Architecture Playbook

This report assists business architecture (BA) leaders in organizing the BA roles and skills needed to successfully execute a business architecture program. One of the major challenges facing...

• Downloads: 402
• Comments: 1
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For Sourcing & Vendor Management Professionals

Report:US Employment Visas For Foreign Technology Workers: What You Need To Know

Sourcing and vendor management (SVM) professionals should read this report to understand the current visa discourse relative to IT outsourcing and thus limit their exposure to visa risk. In our...

• Downloads: 84
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For Infrastructure & Operations Professionals

Report:China Tech Market Outlook: 2012 To 2013

The Big Dragon's IT Spending Will Slow Down In 2012

The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

• Downloads: 267
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For Application Development & Delivery Professionals

Report:Consolidation And Innovation Transform The HRM Vendor Landscape

Landscape: The Human Resource Management Playbook

This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

• Downloads: 588
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For CIO Professionals

Report:US Tech Market Outlook Dims For 2012 To 2013

US Tech Spending Growth Will Maintain A Mediocre 4% To 5% Pace

This report details Forrester's projections of tech market growth in the US. We have reduced our forecast for 2012 growth in the US tech market from our April projections of 7.5% for total US...

• Downloads: 560

For Application Development & Delivery Professionals

Report:Drive Continuous Improvement With Strong Change Management And Employee Training

Continuous Improvement: The Human Resource Management Playbook

This report, the continuous improvement component of the human resource management (HRM) playbook, will help application development and delivery professionals (AD&D pros), CIOs, and their HR...

• Downloads: 272
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For Enterprise Architecture Professionals

Report:Build Your Skills Development Road Map For Achieving BPM Excellence

Skills And Staffing: The Business Process Management Playbook

Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. Yet when it comes to growing BPM skills, most...

• Downloads: 340
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For Application Development & Delivery Professionals

Report:Transform Strategic Processes For Talent Management And Employee Engagement

Processes: The Human Resource Management Playbook

This report, the processes component of the human resource management (HRM) playbook, enables application development and delivery (AD&D) professionals, CIOs, and their HR business partners to...

• Downloads: 495

For Security & Risk Professionals

Report:Job Description: Chief Privacy Officer

Skills And Staffing: The Data Security And Privacy Playbook

This report discusses skills and staffing implications of Forrester's solution for security and risk (S&R) professionals to act in developing their organization's data security and privacy strategy....

• Downloads: 210

For Sales Enablement Professionals

Report:Stakeholder Profile: Sales Training Leader

In order to execute a successful sales enablement strategy, many different stakeholders must be able to work together effectively. The ability to start working more effectively across traditional...

• Downloads: 100
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For Application Development & Delivery Professionals

Report:Transform HRM Processes And Systems To Drive Business Excellence

Executive Overview: The Human Resource Management Playbook

As businesses strive to achieve competitive differentiation, growth, and global expansion while carefully managing costs, people strategies play a big factor in successful outcomes. In shaping these...

• Downloads: 337