Forrester

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 383
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For CIO Professionals

Report:Segmenting The US Tech Market

SMBs' Tech Buying Outpaces That Of Enterprises Or Consumers, But The Situation Will Reverse In 2013

For CIOs, understanding trends in the broader tech market is useful, but even more useful is information on trends for companies of their size and in their industry. With IT consumerization or...

• Downloads: 418

For Infrastructure & Operations Professionals

Report:China Tech Market Outlook: 2012 To 2013

The Big Dragon's IT Spending Will Slow Down In 2012

The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

• Downloads: 268
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For Application Development & Delivery Professionals

Report:Consolidation And Innovation Transform The HRM Vendor Landscape

Landscape: The Human Resource Management Playbook

This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

• Downloads: 594
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For CIO Professionals

Report:US Tech Market Outlook Dims For 2012 To 2013

US Tech Spending Growth Will Maintain A Mediocre 4% To 5% Pace

This report details Forrester's projections of tech market growth in the US. We have reduced our forecast for 2012 growth in the US tech market from our April projections of 7.5% for total US...

• Downloads: 561

For Infrastructure & Operations Professionals

Report:Drive Service Management Adjustments With Peer Comparisons

Benchmarks: The Service Management And Automation Playbook

This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• Downloads: 1317

For CIO Professionals

Report:US Tech Market Outlook For 2012 To 2013

Improving Economic Prospects Create Upside Potential

CIOs care about tech market trends for three reasons: 1) to understand how much other firms are spending on information and communications technologies (and where); 2) to determine where they ought...

• Downloads: 1202
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For CIO Professionals

Report:Motivating IT Employees — Part 2

What Works And What Doesn't In Motivating IT Staff

The secret behind many CIOs' success is a great staff that supports and executes the vision and strategy for IT. There are many ways to keep the IT staff motivated; they vary in effectiveness, cost...

• Downloads: 585

For CIO Professionals

Report:Motivating IT Employees -- Part 1

Survey Analysis On Motivators Of IT Staff

What motivates IT people? To answer this question, Forrester first identified 12 core factors that influence motivation, and then we surveyed 129 IT leaders to determine the impact of each factor....

• Downloads: 1182

For Application Development & Delivery Professionals

Report:HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....

• Downloads: 1496

For Application Development & Delivery Professionals

Report:TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

Core Components Show Maturity While Collaborative Elements Evolve

Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

• Downloads: 1979

For CIO Professionals

Report:The State Of Global Enterprise IT Budgets: 2009 To 2010

Business Data Services Global

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends and...

• Downloads: 1636

For CIO Professionals

Report:IT In The Public Sector In Australia

Benchmarking Your Practice Against Your Global Peers

With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state...

• Downloads: 433

For Sourcing & Vendor Management Professionals

Report:IT Staff Augmentation Trends: Limited Data Availability Hampers Rate Benchmarking Efforts

Results from a survey of 89 firms that use IT staff augmentation services.

• Downloads: 3

For Sourcing & Vendor Management Professionals

Report:IT Staff Augmentation Trends: Hourly Rates For Key IT Positions

Results from a survey of 89 firms that use IT staff augmentation services.

• Downloads: 8

For Sourcing & Vendor Management Professionals

Report:IT Staff Augmentation Trends: Companies Set Their Sights On 5%-10% Rate Reductions

Results from a survey of 89 firms that use IT staff augmentation services.

• Downloads: 1

For Application Development & Delivery Professionals

Report:The Millennials Are Here! Are You Prepared?

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in...

• Downloads: 1025

For CIO Professionals

Report:The State Of SMB IT Budgets: 2009

Business Data Services North America And Europe

This document provides SMB highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. Overall, the global recession has made CIOs...

• Downloads: 801

For Sourcing & Vendor Management Professionals

Report:Converting Salary Data Into Estimated Hourly Rates

This tool uses salary data from full-time equivalent positions as a reference point to estimate a reasonable hourly rate for contingent labor. This tool is based on Figure 1 in the June 23, 2009,...

• Downloads: 9

For Sourcing & Vendor Management Professionals

Report:Take A Back-To-Basics Approach When Renegotiating Contingent Rates

Current global market conditions have sourcing and vendor management professionals asking if the contingent labor rates they negotiated a year ago are still competitive, if other companies have had...

• Downloads: 303

For Infrastructure & Operations Professionals

Report:No Capex, No Problem: Eight "Guerrilla" Tactics To Reduce Facilities Costs Without Capital Investment

Reducing facilities costs — such as energy, paper, and real estate — is a top priority in 2009 for IT infrastructure and operations (I&O) professionals as organizations look to cut...

• Downloads: 692

For CIO Professionals

Report:US Enterprise Versus SMB IT Budgets In 2009

Enterprises Will Not Do As Badly As SMBs In Many Verticals In 2009 Downturn

US IT budgetary spending will fall in 2009 by 2% as the recession takes its toll on US businesses and governments. Contrary to past experience, small and medium-size business (SMB) IT spending will...

• Downloads: 1120

For Application Development & Delivery Professionals

Report:How Are Recruiters Affected By This Year's Trends In US IT Occupations?

It's no surprise that with the current economic conditions we will see a decrease in total IT jobs and IT salaries will see almost no growth in 2009. What does this mean for human resources (HR)...

• Downloads: 247

For Infrastructure & Operations Professionals

Report:Don't Panic! The IT Jobs Picture Isn't As Bad As You Think

Where The Jobs Are: 2009 US IT Occupation Trends

The economic slowdown is affecting everyone, including infrastructure and operations (I&O) professionals. With all the news of layoffs and bailouts, you couldn't be blamed for worrying about how safe...

• Downloads: 432

For CIO Professionals

Report:Where The Jobs Are: 2009 US IT Occupation Trends

A Profile Of IT Department And IT Vendor Use Of IT Occupations

The US market for jobs in information technology will not escape the US recession, with total jobs in IT occupations down by 1.2% in 2009. While the recession will be painful for those in IT...

• Downloads: 834