Forrester

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

• Downloads: 82
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For CIO Professionals

Report:Staffing For Sustained Innovation — Forget Large R&D Teams

Sustained Innovation Succeeds Best Through Broad-Based Involvement

This report identifies the resources and skills business technology (BT) organizations require to successfully manage sustained innovation and establish innovation policies and practices that drive...

• Downloads: 146

For Security & Risk Professionals

Report:Reinvent Security Awareness To Engage The Human Firewall

Change Management: The S&R Practice Playbook

For too long, creating security awareness has been an afterthought, something CISOs did in their spare time after putting out the operational fires that sprang up around them with alarming...

• Downloads: 157

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 383
• Comments: 1
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For Sourcing & Vendor Management Professionals

Report:SVM Activities, Roles, And Skills Are Evolving

Skills And Staffing: The SVM Practice Playbook

Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping their...

• Downloads: 184
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For Application Development & Delivery Professionals

Report:Drive Continuous Improvement With Strong Change Management And Employee Training

Continuous Improvement: The Human Resource Management Playbook

This report, the continuous improvement component of the human resource management (HRM) playbook, will help application development and delivery professionals (AD&D pros), CIOs, and their HR...

• Downloads: 275
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For Application Development & Delivery Professionals

Report:Transform Strategic Processes For Talent Management And Employee Engagement

Processes: The Human Resource Management Playbook

This report, the processes component of the human resource management (HRM) playbook, enables application development and delivery (AD&D) professionals, CIOs, and their HR business partners to...

• Downloads: 501

For Sales Enablement Professionals

Report:Stakeholder Profile: Sales Training Leader

In order to execute a successful sales enablement strategy, many different stakeholders must be able to work together effectively. The ability to start working more effectively across traditional...

• Downloads: 100
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For Application Development & Delivery Professionals

Report:Transform HRM Processes And Systems To Drive Business Excellence

Executive Overview: The Human Resource Management Playbook

As businesses strive to achieve competitive differentiation, growth, and global expansion while carefully managing costs, people strategies play a big factor in successful outcomes. In shaping these...

• Downloads: 339

For CIO Professionals

Report:To Stay Competitive, Nurture A Culture Of Innovation

Change Management: The Innovation Playbook

Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. Key to success in this role is creating and sustaining an...

• Downloads: 578
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For CIO Professionals

Report:Communicate And Manage Change For The BT Strategic Planning Process

Change Management: The BT Strategic Planning Playbook

Since BT strategic planning requires a radically different approach, having a strong change management process is essential for success. This report explores both the critical aspects of change...

• Downloads: 497
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For CIO Professionals

Report:Optimize The IT Organization To Support BT Strategy

Organization: The BT Strategic Planning Playbook

Building and implementing a BT strategy requires specific skills, roles, incentives, and structures to be in place. It also needs a sourcing strategy to bring in third-party capabilities....

• Downloads: 848
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For Security & Risk Professionals

Report:Recruit And Retain An Information Security Team

Skills And Staffing: The S&R Practice Playbook

This report outlines the skills and staffing strategy for Forrester's solution for security and risk (S&R) professionals looking to build a high-performance security program and organization. We...

• Downloads: 409
• Comments: 2

For Enterprise Architecture Professionals

Report:Develop Business-Focused And Strategic EA Organizations

Organization: The EA Practice Playbook

This report outlines the organizational structures, roles, and skills you'll need to make sure that your enterprise architecture (EA) program is strategic, business-focused, and pragmatic. Building a...

• Downloads: 816
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: BPM Training And Certification Programs, Q2 2012

Stevens Institute of Technology, BPMInstitute.org, and BPTrends Associates Lead, Queensland University of Technology Close Behind

Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. And when business process professionals turn to the...

• Downloads: 270
• Comments: 6
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For Infrastructure & Operations Professionals

Report:Drive Service Management Adjustments With Peer Comparisons

Benchmarks: The Service Management And Automation Playbook

This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• Downloads: 1317

For Infrastructure & Operations Professionals

Report:Communicate And Train Sustainable Service Management Changes

Change Management: The Service Management And Automation Playbook

This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

• Downloads: 260

For Security & Risk Professionals

Report:Identify, Engage, And Train Mobile Stakeholders

Change Management: The Mobile Security And Operations Playbook

This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

• Downloads: 367

For Application Development & Delivery Professionals

Report:Sustain Agile With Formal And Informal Training

Change Management: The Agile And Lean Playbook

This report outlines the change management for Forrester's solution for application development and delivery (AD&D) professionals working on Agile and Lean. This report is designed to help you...

• Downloads: 533

For Infrastructure & Operations Professionals

Report:Evolve Your Service Management And Automation Skills And Staffing

Skills And Staffing: The Service Management And Automation Playbook

This report outlines the skills and staffing for Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. This report is...

• Downloads: 563
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For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Staffing Strategy

Stakeholder Needs: The Service Management And Automation Playbook

This report outlines the stakeholder needs of Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. We designed this report...

• Downloads: 446
• Comments: 2

For Enterprise Architecture Professionals

Report:EA Skills Development Tool Kit

A Catalogue Of Skills Development Plans And Techniques Based On Insights From EA Managers

This tool kit will help address how to develop the skills needed to prime the EA team for success. We provide a variety of proven and tested architecture skills development techniques suggested by...

• Downloads: 85
• Comments: 2
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For Infrastructure & Operations Professionals

Report:Updated Q1 2012: Understanding The Network Skills Gap

Virtualization, Bring-Your-Own-Device, And User Experience Will Reshape Networking Professionals' Roles And Responsibilities

Manual installation of engine pistons had an error rate of around 1%: automation reduced that to 0.00001%. Businesses need infrastructure and operations (I&O) professionals to achieve comparable...

• Downloads: 372

For eBusiness & Channel Strategy Professionals

Report:Trends 2011: Staffing And Hiring For eBusiness

eBusiness Leaders Who Struggle To Fill Open Jobs Can't Settle For Mediocrity

Unemployment plagues the US, yet eBusiness and channel strategy professionals face a counterintuitive problem — hiring. They struggle to fill customer experience, IT, and business analyst...

• Downloads: 477

For CIO Professionals

Report:Motivating IT Employees — Part 2

What Works And What Doesn't In Motivating IT Staff

The secret behind many CIOs' success is a great staff that supports and executes the vision and strategy for IT. There are many ways to keep the IT staff motivated; they vary in effectiveness, cost...

• Downloads: 585