Forrester

For CIO Professionals

Report:Your Company Needs A Mobile Organization

Organization: The CIO's Mobile Engagement Playbook

Mobile touches every part of your business. Customers crave apps to access your core services. Employees keep work moving forward from any location — meeting room, kitchen table, or soccer...

• Downloads: 277
• Comments: 2
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For Enterprise Architecture Professionals

Report:Assemble A Strong Cross-Functional Team To Achieve ECM Program Excellence

Organization: The Content Management Playbook

Successful enterprise content management (ECM) implementations require an ongoing partnership between IT, compliance, and line-of-business managers. Strict top-down initiatives or monolithic...

• Downloads: 150
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For Application Development & Delivery Professionals

Report:Build An Agile BI Organization

Organization: The Business Intelligence Playbook

Earlier-generation business intelligence (BI) support centers — organized along the same lines as support centers for all other enterprise software — fall short when it comes to taking...

• Downloads: 1250

For Application Development & Delivery Professionals

Report:Consistent Performance In Agile Teams Must Include Testing

Performance Management: The Agile And Lean Playbook

Agile disrupts everything that we know about testing, including what practices to use, what skills are needed, how to set up the testing organization, and how to leverage testing tools. Testing is a...

• Downloads: 398
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For CIO Professionals

Report:Build Your Mobile Engagement Strategy

Strategic Plan: The CIO's Mobile Engagement Playbook

Mobile technology is rapidly evolving as a means for organizations to deliver new customer experiences, enhance customer value, and improve employee productivity. When combined with social, cloud,...

• Downloads: 543
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For CIO Professionals

Report:Great Mobile Experiences Are Built On Systems Of Engagement

Vision: The CIO's Mobile Engagement Playbook

By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT...

• Downloads: 594
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For Application Development & Delivery Professionals

Report:Organize To Deliver And Manage Application Transformation

Organization: The Business Applications Playbook

This report outlines the organizational component of Forrester's solution for application development and delivery (AD&D) professionals working on business application strategy. Every firm faces a...

• Downloads: 382
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For Enterprise Architecture Professionals

Report:Organize Your Business Architecture To Deliver Your Strategy

Organization: The Business Architecture Playbook

This report assists business architecture (BA) leaders in organizing the BA roles and skills needed to successfully execute a business architecture program. One of the major challenges facing...

• Downloads: 403
• Comments: 1
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For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 42

For Application Development & Delivery Professionals

Report:The Future Of Solution Architecture, Part 1: Business Processes Within A Capability

Processes Provide Structure; BPM And Other Technologies Enable Rich, Ongoing Process Optimization

Your organization's business processes cut across application boundaries, but traditional architectures reinforce these boundaries. In contrast with 20th-century solution models, which center on...

• Downloads: 1558

For Sourcing & Vendor Management Professionals

Report:Building — Or Re-Invigorating — A Shared Service Center

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...

• Downloads: 645

For Application Development & Delivery Professionals

Report:Integration Competency Centers Help Large Enterprises Solve Integration Complexity

Integration competency centers (ICCs) have proven to be key catalysts for integration project success, and IT organizations are deploying them in growing numbers. However, the size and mission of the...

• Downloads: 364

For Enterprise Architecture Professionals

Report:Best Practices: Essential Capabilities For Advanced Business Process Centers Of Excellence

How To Turn Process Initiatives Into Sustainable Engines Of Process Optimization

To turn initiatives into sustainable programs that continuously improve and transform processes, business process professionals must establish centers of excellence (COEs) as quickly as the...

• Downloads: 1412

For Application Development & Delivery Professionals

Report:Case Study: Infosys Technologies Helps Develop A TCOE For Telecom New Zealand

To build a test center of excellence (TCOE) on time and on budget, Telecom New Zealand (TNZ) knew it needed a partner with the expertise required to ensure success. TNZ was seeking a good cultural...

• Downloads: 325

For Enterprise Architecture Professionals

Report:Mentors And Consultants Fill The Gap In Business Process Skills Development

This set of data charts presents findings from Forrester's May 2010 Global BPM And Process Improvement Online Survey.

• Downloads: 19

For Application Development & Delivery Professionals

Report:SOA Centers Of Excellence: The Five Most Valuable Practices That Keep SOA On Track

Survey Ranks Governance As More Important Than Training For SOA COEs

Among the ways to keep a service-oriented architecture (SOA) initiative on track, forming a center of excellence (COE) is a frequently named option. Indeed, a recent Forrester survey shows that...

• Downloads: 961

For Application Development & Delivery Professionals

Report:Hybrid Testing Centers Of Excellence

In Dynamic SQA, Leveraging Internal Expertise Is Critical

As outsourcing increasingly becomes a regular occurrence in today's software quality assurance (SQA) organizations, application development pros are wondering how to combine technical expertise and...

• Downloads: 1140

For Application Development & Delivery Professionals

Report:Enterprise BI Survey Q&A: BI Professionals Recognize The Need To Focus Beyond Tools

Forrester's Perspective On BI Survey Client Responses

Business intelligence (BI) remains a top priority for many enterprises, but delivering successful BI capabilities goes far beyond just the tools and enabling technologies. Historically, foundational...

• Downloads: 976

For Application Development & Delivery Professionals

Report:Implementing Your Business Intelligence Solutions Center

Mitigate Common Pitfalls To Optimize The Return On Your BI Investment

The increasing pervasiveness, complexity, and criticality of today's business intelligence (BI) applications have led enterprises to recognize the need for something more formal than a traditional IT...

• Downloads: 1724

For CIO Professionals

Report:Current Practices For IT Centers Of Excellence (CoEs)

This report will discuss the current state use of COEs, best practices, and common challenges.

• Downloads: 13

For Enterprise Architecture Professionals

Report:The BPM COE Is Here: Now What?

Answers To Frequently Asked Questions

Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many...

• Downloads: 887

For Enterprise Architecture Professionals

Report:Case Study: BNP Paribas Improves Service, Reduces Delays With A BAM Center Of Excellence

Faced with numerous business changes in its retail bank operations, such as regulatory changes and an increased need for risk assessment, BNP Paribas decided to extend its existing business service...

• Downloads: 436

For Business Process Professionals

Report:Case Study: TD Banknorth Creates A BPM Center Of Excellence

TD Banknorth, a top 50 US retail and commercial bank and part of the TD Bank Financial Group based in Toronto, Canada, wanted to expand its use of business process management (BPM) in a way that...

• Downloads: 605

For Enterprise Architecture Professionals

Report:Best Practices: Centers Of Excellence For BPM

COEs Help Bridge Organizational Silos

Businesses across all industries are looking to business process management (BPM) to help gain new efficiencies, create a more consistent customer experience, and provide better data insights. Yet...

• Downloads: 2341

For Enterprise Architecture Professionals

Report:The EA View: BPM Has Become Mainstream

BPM Centers Of Excellence Provide The Catalyst For Success

Two recent Forrester surveys highlight the increased adoption rate of business process management (BPM) technology and processes within enterprises. And while both surveys confirm that BPM has...

• Downloads: 1291