Forrester

For CIO Professionals

Report:Global Business Services — Not Shared Functions

New Business Realities Favor Flexibility And Business Value Over Efficiencies

Many CIOs are just beginning their journey to a shared services model — consolidating common functions and systems to reduce costs and improve efficiency. But global competitive demands are...

• Downloads: 1085

For CIO Professionals

Report:Smart City Leaders Need Better Governance Tools

Smart City Governance Brings New Opportunities For Tech Providers

Interest in smart cities has taken off like wildfire. Cities of all sizes navigate the challenge — growing demand for new constituent services within increasingly constrained budgets —...

• Downloads: 664
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For Sourcing & Vendor Management Professionals

Report:Building — Or Re-Invigorating — A Shared Service Center

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...

• Downloads: 644

For eBusiness & Channel Strategy Professionals

Report:Trends 2010: eBusiness Teams Reorganize

Teams Shift Into More "Ideal" Structures But Still Struggle For Internal Support

Reporting structures are a challenge for any team, and eBusiness is no exception: Finding the right place for eBusiness teams as the Web evolves and grows in importance has been a struggle for most...

• Downloads: 878

For CIO Professionals

Report:The CIO's Enterprise Versus Local Balancing Act

CIOs Have To Balance Enterprisewide Synergies With Unique Local Needs

CIOs are dealing with consolidation and centralization of IT services and processes as their companies respond to large customers, standardize to cut costs, and compete in value networks of firms....

• Downloads: 707

For CIO Professionals

Report:CIOs Are Transforming IT To Enable Business, Cut Costs, And Become More Services-Focused

CIOs are changing IT a lot, and Forrester conducted research to better understand how. We surveyed 92 IT executives and performed a few complementary interviews to understand the nature of IT changes...

• Downloads: 2217

For CIO Professionals

Report:Best Practices In IT Financial Management

The Foundation For Running IT Like A Business

In a recent Forrester survey of 84 enterprise IT decision-makers, only 52% said that they have a formal IT chargeback process in place. It is difficult to run IT like a business when the product...

• Downloads: 2357

For Enterprise Architecture Professionals

Report:What's Next For The IT-To-BT Transformation: The Contractualization Trend

The combination of the current economic climate and business globalization is accelerating the evolution of business models toward a networked model, where businesses focus on their core competencies...

• Downloads: 797

For CIO Professionals

Report:Business Realities Drive IT Globalization

Business leaders target globalization to deliver performance that spans geographic and organizational boundaries. What globalization means for CIOs is not simple — they have to help their firms...

• Downloads: 1002

For CIO Professionals

Report:IT To BT — An Opportunity For Vendors

Forrester has argued that a fundamental shift from information technology (IT) to business technology (BT) is occurring. Vendor strategists need to realign their value proposition to take into...

• Downloads: 545

For CIO Professionals

Report:Service Portfolio Management Links IT Capabilities To Business Value

SPM Provides The Transparency That Is Essential To The BT Transformation

Many IT organizations struggle to demonstrate the value of IT to the business. Business stakeholders find IT to be impenetrable, a black box. Much of this is a result of IT's culture of acquiring and...

• Downloads: 1819

For CIO Professionals

Report:Governing The Business Technology Service Portfolio

BT Portfolio Management Requires Demand-Supply Governance

The business technology service portfolio is a management tool that enables firms to develop a holistic perspective of their technology usage and maximize business value. To develop its potential, IT...

• Downloads: 1008

For Infrastructure & Operations Professionals

Report:Enabling Business Technology

Five Essential Best Practices For The IT-To-BT Transformation

As technology becomes increasingly integral to firms' offerings, strategy, and organization, the traditional model of IT as an independent and monolithic entity within the larger business is...

• Downloads: 969

For CIO Professionals

Report:Five Essential Best Practices For The IT-To-BT Transformation

CIOs Must Prepare IT For Its Future Role As BT Enabler


Each wave of technology change challenges IT's management practices. Two forces coming together will frame IT's next set of challenges: ubiquitous computing and business technology (BT). Each will...

• Downloads: 2744

For CIO Professionals

Report:Case Study: A Manufacturing Company Positions IT For BT

A global manufacturing firm had a highly fragmented IT organization with redundant functions, nonexistent standards, and a management structure that viewed IT as a cost rather than as an enabler of...

• Downloads: 725
• Comments: 2

For Infrastructure & Operations Professionals

Report:IT As Just Yet Another Shared Service

SWOT Analysis: IBM Tivoli, Q4 2007

The ability for IT organizations to deliver strategic business value to their organizations depends on the operational integration among the still "siloed" sections in IT, which are the development,...

• Downloads: 773

For CIO Professionals

Report:Maintaining Services: What's Important Across Eight Key Industries

• Downloads: 1

For Application Development & Delivery Professionals

Report:Shared Services Consortium Buying Brings Enterprise-Class Benefits To Public Sector SMEs

Access to enterprise-class business applications often remains out of reach for school districts, municipalities, state authorities, and small to midsize state governments. However, for business...

• Downloads: 202