Forrester

For CIO Professionals

Report:The Forrester BT Governance Maturity Self-Assessment

The BT Governance Collection: Maturity Self-Assessment

The Forrester BT Governance Maturity Self-Assessment consists of four capability areas and 40 governance-specific capabilities. This model is designed to provide a self-assessment that gives insight...

• Downloads: 16

For CIO Professionals

Report:Introducing The Forrester BT Governance Maturity Self-Assessment

The BT Governance Collection: The Maturity Self-Assessment

Business executives have always asked CIOs to drive down IT costs, but now they are also challenging IT leaders to enable and directly support business outcomes. The best response to these challenges...

• Downloads: 100
• Comments: 2
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For Infrastructure & Operations Professionals

Report:Five Steps To Assess The "Real Power" Of Your Stakeholders

Introducing Forrester's Stakeholder Landscape Analysis Framework

When it comes to business and IT transformation challenges, executives tell Forrester: "Technology isn't the problem. It's the people." For IT infrastructure and operations (I&O) executives, a common...

• Downloads: 61

For Sourcing & Vendor Management Professionals

Report:A New Path For IT SVM: Bridge The Marketing-Technology Sourcing Gap

Your company's core relationship with its customers is being transformed by technology. In the "age of the customer," organizations that harness digital technologies to understand and engage with...

• Downloads: 58

For Application Development & Delivery Professionals

Report:Quantify The Tangible Business Value Of BI

Business Case: The Business Intelligence Playbook

As the demand for pervasive and comprehensive business intelligence (BI) applications increases, so do the complexity and cost of large enterprise BI implementations. Organizations must demonstrate...

• Downloads: 2142

For Enterprise Architecture Professionals

Report:Break Down Silos With An Emerging Technology Road Map

Road Map: The Emerging Technology Playbook

Firms increasingly depend on technology to be innovative and disruptive. However, our data indicates that most firms are not doing a good job of getting new technology in the door and ensuring that...

• Downloads: 304
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For Application Development & Delivery Professionals

Report:Next-Generation Portfolio Management: Strategic, Lean, And Delivery-Enabled

Vision: The Portfolio Management And PMO Playbook

Before IT can transition to business technology (BT) and become an effective partner with the business, the two groups of leaders must completely rethink the way they plan and execute — and...

• Downloads: 287

For CIO Professionals

Report:Winning The Customer Experience Game

Best Practices For CIOs

Customer experience (CX) is too often thought of in terms of the IT help desk. But CIOs and their IT teams are increasingly being challenged with improving the customer experience for the...

• Downloads: 221
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For CIO Professionals

Report:CIOs Must Champion Engaging Employee Experiences

CIOs' Focus On The Workforce Experience Aligns Technology With Strategies To Engage And Motivate Productive Workers

Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engaged...

• Downloads: 120

For CIO Professionals

Report:Tracking The Renegade Technology Buyer

Understanding The What And Why Of Business Executives' Spending On Technology

After nearly a decade in hibernation, the business buyer has re-emerged as a major spender and force in IT spending. To better understand the return of tech spending outside the formal IT budget and...

• Downloads: 156
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For Application Development & Delivery Professionals

Report:Quantify The Business Value Of CRM

Business Case: The CRM Playbook

Customer relationship management (CRM) initiatives must not only be technically sound but must answer the question, "What will we get for our money?" Application development and delivery (AD&D) pros...

• Downloads: 209
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For Infrastructure & Operations Professionals

Report:Reinvent The Role Of Infrastructure And Operations Executive In 2013

Organization: The I&O Practice Playbook

The use of as-a-service technology, empowered workers, and customer centricity will forever change the IT-business relationship. Forrester expects that successful CIOs will pursue a new operating...

• Downloads: 180
• Comments: 2
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For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 94

For Infrastructure & Operations Professionals

Report:Enhance Business Technology Resiliency With An Effective Crisis Communication Strategy

Communication: The Business Technology Resiliency Playbook

Year after year, when asked to name the top lessons learned from contingency plan invocations, organizations consistently cite that they underestimated how difficult it would be to communicate...

• Downloads: 155
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For Enterprise Architecture Professionals

Report:Assess Your Readiness For Emerging Technology Opportunities

Assessment: The Emerging Technology Playbook

The pace of business is accelerating; digitized information makes constant change and disruption an ongoing reality. Firms count on emerging technologies to give them a leg up in increasingly...

• Downloads: 227

For Enterprise Architecture Professionals

Report:Capitalize On Emerging Technology For Innovation And Growth

Executive Overview: The Emerging Technology Playbook

Emerging technology unlocks disruptive business opportunities for firms that are prepared; capitalizing on this should be a key element in your firm's innovation and growth plans. Technologies that...

• Downloads: 234

For CIO Professionals

Report:Six Business Technology Trends That Will Propel Your Firm In 2013

From Technology Foundations To Business Outcomes

Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort...

• Downloads: 923
• Comments: 3
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For CIO Professionals

Report:Empowered Customers Force CIOs To Focus On Innovation

Vision: The Innovation Playbook

Now is a critical time for CIOs to focus on innovation. The pace of change is too fast, the opportunities too great, and the risks too dire to relegate it to the annual funding process. Digitally...

• Downloads: 309

For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 305

For Infrastructure & Operations Professionals

Report:Continually Improve Business Meetings With Better Process And Technology

If You're Not Planning Your Meetings, You're Planning To Fail

With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

• Downloads: 134
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For CIO Professionals

Report:CIOs Are Not Ready To Support Business Innovation

Benchmarks: The Innovation Playbook

While innovation is a hot topic among most of the organizations we work with, our recent survey of IT leaders indicates that a minority of firms have formalized their practices and processes. Only...

• Downloads: 403
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013

Landscape: The Business Technology Resiliency Playbook

This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

• Downloads: 400
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For CIO Professionals

Report:New Organizational Models Of IT Balance Efficiency With Responsiveness

To redesign an IT organization, you need to know the potential organizational models, their pros and cons, and how they would meet the needs of your organization. Fortunately, there are a relatively...

• Downloads: 645
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For Enterprise Architecture Professionals

Report:Cut Through Silos With An Agile Technology Introduction Strategy

To succeed in the digital age, enterprise architects must seize opportunities by adopting new approaches for emerging technolgy introduction. This report highlights the technology introduction and...

• Downloads: 91
• Comments: 2

For CIO Professionals

Report:Building BT Governance Capabilities — A Practitioners' Perspective

The BT Governance Collection: Practitioners' Experiences

As technologies and markets change rapidly, senior executives need to revisit traditional IT governance. They need to identify and deploy next-generation practices to support the CIO's transition...

• Downloads: 177
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