Forrester

For Application Development & Delivery Professionals

Report:Quantify The Tangible Business Value Of BI

Business Case: The Business Intelligence Playbook

As the demand for pervasive and comprehensive business intelligence (BI) applications increases, so do the complexity and cost of large enterprise BI implementations. Organizations must demonstrate...

• Downloads: 2050

For CIO Professionals

Report:Winning The Customer Experience Game

Best Practices For CIOs

Customer experience (CX) is too often thought of in terms of the IT help desk. But CIOs and their IT teams are increasingly being challenged with improving the customer experience for the...

• Downloads: 149

For Application Development & Delivery Professionals

Report:Quantify The Business Value Of CRM

Business Case: The CRM Playbook

Customer relationship management (CRM) initiatives must not only be technically sound but must answer the question, "What will we get for our money?" Application development and delivery (AD&D) pros...

• Downloads: 133
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For CIO Professionals

Report:Building BT Governance Capabilities — A Practitioners' Perspective

The BT Governance Collection: Practitioners' Experiences

As technologies and markets change rapidly, senior executives need to revisit traditional IT governance. They need to identify and deploy next-generation practices to support the CIO's transition...

• Downloads: 164
• Rating:

For Enterprise Architecture Professionals

Report:The State Of EA 2013: Information And Business Architecture Take Hold; New Hardships Arise

Landscape: The EA Practice Playbook

Since 2009, Forrester's global state of enterprise architecture (EA) online survey has tracked the trends, priorities, and challenges of the EA practice. In our latest survey, the scale of EA value...

• Downloads: 482
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For Security & Risk Professionals

Report:Cultivate A Compliance And Risk Management Culture For Sustained Performance

Continuous Improvement: The Governance, Risk, And Compliance Playbook

When you're challenged by a constantly changing regulatory landscape, business environment, and risk profile, it's easy to overlook the critical role corporate culture plays in keeping compliance and...

• Downloads: 444

For Sourcing & Vendor Management Professionals

Report:Linking IT Services Activities To Business Value

Business Impact: The Services Sourcing Playbook

Linking IT services engagements, including outsourcing relationships, directly to any type of business value other than cost savings remains a challenge. However, it is a challenge sourcing and...

• Downloads: 385
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For CIO Professionals

Report:Mapping The Value Of Social Business And Collaboration

Business Impact: The Social Business And Collaboration Playbook

Like Ponce de Leon searching for the Fountain of Youth, businesses have long searched for the value of collaboration. Skeptics say that the quest, like de Leon's, is a fool's errand. Many argue that...

• Downloads: 488
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For Enterprise Architecture Professionals

Report:Organize Your Business Architecture To Deliver Your Strategy

Organization: The Business Architecture Playbook

This report assists business architecture (BA) leaders in organizing the BA roles and skills needed to successfully execute a business architecture program. One of the major challenges facing...

• Downloads: 404
• Comments: 1
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For Sales Enablement Professionals

Report:Asian Business Leaders Increasingly Lead Tech Buying Processes

In Asia, the CIO no longer has sole responsibility for making tech investment decisions. Consumerization and the increasing role of technology as a business enabler are pushing...

• Downloads: 22
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For Enterprise Architecture Professionals

Report:Readiness Assessment For Information Strategy And Architecture Toolkit

Developing a cohesive information strategy that can deliver on current and future business needs is challenging. Building an information architecture is a highly collaborative endeavor, and to...

• Downloads: 57

For Enterprise Architecture Professionals

Report:Co-Create A Shared Strategy For Achieving BPM Excellence

Strategic Plan: The Business Process Management Playbook

Sometimes the task of launching and growing a sustainable business process management (BPM) program can seem as daunting as climbing Mount Kilimanjaro. But the real challenge of climbing the mountain...

• Downloads: 290

For Enterprise Architecture Professionals

Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

Policy And Procedures: The Business Process Management Playbook

This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's solution for BPM excellence. It is designed to...

• Downloads: 353

For Security & Risk Professionals

Report:Determine The Business Value Of An Effective Security Program — Information Security Economics 101

Business Impact: The S&R Practice Playbook

This report outlines Forrester's approach to helping you financially model information security. In today's seemingly never-ending cycle of new technologies, cyberthreats, and regulations, it's...

• Downloads: 541

For Security & Risk Professionals

Report:Assess Your Identity And Access Management Maturity

Assessment Framework: The Identity And Access Management Playbook

An identity and access management (IAM) maturity model is necessary for assessing your current state against industry best practices, understanding your performance relative to that of your peers,...

• Downloads: 1776

For Enterprise Architecture Professionals

Report:Assess Your Readiness For A Cohesive Information Strategy And Architecture Program

Assessment: The Information Strategy And Architecture Playbook

Information workers thrive or falter depending on their ability to get the information they need quickly and easily, with high confidence that it's the right information. Enterprises need to protect...

• Downloads: 402

For Enterprise Architecture Professionals

Report:Build The Case For Emerging Technology

Business Case: The Emerging Technology Playbook

The business appetite for new technology to fuel innovation, generate growth, engage with customers, and create differentiation is insatiable. According to our survey data, however, your business is...

• Downloads: 336
• Comments: 2
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For Enterprise Architecture Professionals

Report:Let The Adjacent Possible Guide Your Information Strategy

Strategic Plan: The Information Strategy And Architecture Playbook

A new era of information agility is upon us that promises an explosion of opportunities similar to that of the dot-com boom period. But these opportunities are completely dependent upon an...

• Downloads: 480
• Comments: 1
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For Application Development & Delivery Professionals

Report:Win Funding For Your Customer Service Project

Business Case: The Contact Centers For Customer Service Playbook

Customer service is a cornerstone of a company's customer experience strategy. Delivering good customer service has quantifiable benefits measured in decreased operational costs, increased repurchase...

• Downloads: 214
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For Sourcing & Vendor Management Professionals

Report:Build SVM's Value Message

Value Communication: The SVM Practice Playbook

Many sourcing and vendor management (SVM) professionals fear getting called into their CIO's office to justify their value. This fear often has some justification: Because executive leaders often...

• Downloads: 207
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For Infrastructure & Operations Professionals

Report:Build A Better Business Case For UC

Business Impact: The Communications And Collaboration Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

• Downloads: 440
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For CIO Professionals

Report:India Is At A Business Technology Crossroads

Indian CIOs Risk Losing Business Credibility If They Do Not Improve Their Understanding Of BT

A slow but relentless global revolution is sweeping traditional technology management. Historically, only IT organizations delivered technology for employee use. But this is changing: Technology use...

• Downloads: 150
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For CIO Professionals

Report:Measure BT Strategic Planning Outcomes

Benchmarks: The BT Strategic Planning Playbook

This report is designed to help CIOs measure and report on the outcomes realized through the BT strategic plan. Specifically, it demonstrates how to link IT initiatives from the strategic plan to the...

• Downloads: 525
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For CIO Professionals

Report:Communicate And Manage Change For The BT Strategic Planning Process

Change Management: The BT Strategic Planning Playbook

Since BT strategic planning requires a radically different approach, having a strong change management process is essential for success. This report explores both the critical aspects of change...

• Downloads: 497
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For CIO Professionals

Report:Measure The Effectiveness Of The Strategic Planning Process

Performance Management: The BT Strategic Planning Playbook

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...

• Downloads: 564
• Rating: