Forrester

For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 89

For Infrastructure & Operations Professionals

Report:Enhance Business Technology Resiliency With An Effective Crisis Communication Strategy

Communication: The Business Technology Resiliency Playbook

Year after year, when asked to name the top lessons learned from contingency plan invocations, organizations consistently cite that they underestimated how difficult it would be to communicate...

• Downloads: 141

For Security & Risk Professionals

Report:Cultivate A Compliance And Risk Management Culture For Sustained Performance

Continuous Improvement: The Governance, Risk, And Compliance Playbook

When you're challenged by a constantly changing regulatory landscape, business environment, and risk profile, it's easy to overlook the critical role corporate culture plays in keeping compliance and...

• Downloads: 449

For Infrastructure & Operations Professionals

Report:Build Your Workforce Computing Strategic Plan

Strategic Plan: The Workforce Enablement Playbook

Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

• Downloads: 195
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For CIO Professionals

Report:The CIO's Role In The Social Business Policy

Policy And Procedures: The Social Business And Collaboration Playbook

A clear social business policy is an essential guide for employees using social and collaboration tools for customer engagement and for internal or partner collaboration. While it takes a...

• Downloads: 301

For CIO Professionals

Report:Communicate And Manage Change For The BT Strategic Planning Process

Change Management: The BT Strategic Planning Playbook

Since BT strategic planning requires a radically different approach, having a strong change management process is essential for success. This report explores both the critical aspects of change...

• Downloads: 499
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For CIO Professionals

Report:Measure BT Strategic Planning Outcomes

Benchmarks: The BT Strategic Planning Playbook

This report is designed to help CIOs measure and report on the outcomes realized through the BT strategic plan. Specifically, it demonstrates how to link IT initiatives from the strategic plan to the...

• Downloads: 529
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For CIO Professionals

Report:Measure The Effectiveness Of The Strategic Planning Process

Performance Management: The BT Strategic Planning Playbook

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...

• Downloads: 566
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For Enterprise Architecture Professionals

Report:Communicate EA Capabilities Companywide

Change Management: The EA Practice Playbook

This report provides an approach to formulating and implementing an enterprise architecture (EA) communication program that eliminates the guesswork and uncertainty that usually surround such...

• Downloads: 484
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For CIO Professionals

Report:Create A Living BT Road Map

Road Map: The BT Strategic Planning Playbook

The early stages of the business technology (BT) strategic planning framework identify business strategies and associated technologies to support the business cycle. These stages involve identifying...

• Downloads: 904
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For Infrastructure & Operations Professionals

Report:Communicate And Train Sustainable Service Management Changes

Change Management: The Service Management And Automation Playbook

This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

• Downloads: 261

For Security & Risk Professionals

Report:Identify, Engage, And Train Mobile Stakeholders

Change Management: The Mobile Security And Operations Playbook

This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

• Downloads: 368

For CIO Professionals

Report:Assess Your Readiness To Plan BT Strategies

Assessment Framework: The BT Strategic Planning Playbook

Forrester's BT Strategic Planning playbook sets out Forrester's recommendations for how CIOs establish IT strategy development as a continuous process, working alongside business-unit leaders to...

• Downloads: 548
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For CIO Professionals

Report:Beyond Alignment: A Road Map For Business-Centric CIOs

For 30 years, CIOs have set up increasingly complex IT processes and industrialized IT operations in the hope of driving down costs while increasing IT and business alignment. While efforts toward...

• Downloads: 1071

For Security & Risk Professionals

Report:How To Market Security To Gain Influence And Secure Budget

Traditional security awareness initiatives focus on end user activities that help to create a security culture. Unfortunately, these activities don't succeed in obtaining buy-in or engagement from...

• Downloads: 779
• Comments: 1

For Security & Risk Professionals

Report:Crisis Communication: Building An Effective Program

The amount of investment made to assure that an effective crisis communication plan is set can be a tricky calculation — sufficient preparation is fundamental to mitigating the impact of major...

• Downloads: 455

For Security & Risk Professionals

Report:Crisis Communication: Defining Roles And Responsibilities

As a discipline, crisis communication affects many roles throughout the organization, but there is little agreement on how important it is, how formally it should be addressed, and who should be...

• Downloads: 436

For Infrastructure & Operations Professionals

Report:A KPMG Case Study: The Case, Responsibilities, And Success Metrics Of A Green IT Manager

In 2008, KPMG set a number of corporatewide environmental goals, including a 25% reduction in carbon dioxide (CO2) emissions by 2010. And like many firms in the service industry, the operation of IT...

• Downloads: 485

For Application Development & Delivery Professionals

Report:Making The Case For The Next-Generation PMO

Broader Visibility And Flexible Frameworks To Tackle More Work Without Killing The Budget

There isn't a business case for the "old school" project management office (PMO): We've tried it, and quite often it didn't work. Today's PMOs are under pressure to be business process change agents...

• Downloads: 1957

For CIO Professionals

Report:Value-Based Communication Boosts Business' Perception Of IT

Best Practice CIOs Take A Personal Leadership Role In Marketing IT's Value

CIOs list IT-business alignment as a perennial challenge. They fail to achieve the business partnership they seek as the gap persists between business execs' expectations of IT and those execs' sense...

• Downloads: 1108

For CIO Professionals

Report:Is IT Qualified To Satisfy The Business?

Use Forrester's Systematic Approach To Understanding Business Satisfaction

IT executives increasingly implement marketing initiatives to improve the communications with their business customers. But these efforts often focus solely on the brand aspects of the services under...

• Downloads: 929

For CIO Professionals

Report:Business Satisfaction Survey Tool

To help IT executives who want to address business satisfaction through a systematic approach, Forrester has developed a list of questions to guide them through the deployment of a list of business...

• Downloads: 4

For Infrastructure & Operations Professionals

Report:IT Marketing Manager ¿ Job Profile And Description

Position overview: This crucial person is responsible for developing and implementing an IT marketing plan to align IT with business.

For CIO Professionals

Report:Business Realities Drive IT Globalization

Business leaders target globalization to deliver performance that spans geographic and organizational boundaries. What globalization means for CIOs is not simple — they have to help their firms...

• Downloads: 1002

For CIO Professionals

Report:Governance Communications

Measuring And Improving Governance With A Balanced Scorecard

Implementing strong IT governance is on the agenda for many organizations as they continue the seemingly endless pursuits of aligning IT and business strategy and getting more value from their IT...

• Downloads: 1502