Forrester

For Application Development & Delivery Professionals

Report:The State Of Digital Customer Experience Technology, 2013

Findings From Forrester's Digital Customer Experience Online Survey

Forrester recently surveyed 233 digital customer experience professionals with decision-making roles in digital experience (DX) technologies, asking them about their strategies for the coming 12 to...

• Downloads: 221

For CIO Professionals

Report:Tracking The Renegade Technology Buyer

Understanding The What And Why Of Business Executives' Spending On Technology

After nearly a decade in hibernation, the business buyer has re-emerged as a major spender and force in IT spending. To better understand the return of tech spending outside the formal IT budget and...

• Downloads: 135
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For CIO Professionals

Report:US Tech Market Outlook For 2013 And 2014: Better Times Ahead

We Forecast 6% ICT Spending Growth For Both Years

US CIOs remain torn between their need to invest in new mobile, cloud, and smart technologies and their fear of encountering economic doldrums (or worse). Over the past two and a half years, these...

• Downloads: 254

For Sourcing & Vendor Management Professionals

Report:Market Overview: IT Services In China, 2013

Businesses Now Have More Options To Drive Competitive Differentiation In China

China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public organizations...

• Downloads: 88

For Application Development & Delivery Professionals

Report:Market Overview: Digital Experience Service Providers

Turn The Odd Couple Into The Power Couple

Selecting a digital experience service provider is a complex and stressful task. In many cases, marketing teams select the service providers and oversee product selection, leaving IT to support and...

• Downloads: 303
• Comments: 2
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For Application Development & Delivery Professionals

Report:Five Questions When Organizing For Digital Customer Experience

Organization: The Digital Experience Delivery Playbook

Application development and delivery (AD&D) leaders now face a number of challenges as they move to support technology that delivers compelling cross-touchpoint customer experiences, rather than just...

• Downloads: 401
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For CIO Professionals

Report:Asia Pacific Tech Market Outlook For 2012 To 2014

Political Inertia Hampers Asian Economic And Tech Market Growth

The Asia Pacific region is often thought of as the growth engine of the global economy and thus of the tech market. But that engine has been misfiring on some key cylinders, leading to slower growth...

• Downloads: 359

For CIO Professionals

Report:Systems Integrators Are Failing To Meet The Expectations Of Indian CIOs

Business Results, Not Products Or Solutions, Differentiate SIs In The Eyes Of These CIOs

The CIO's role is clearly evolving to become less technical and more business-oriented. Indian CIOs have started looking beyond IT when engaging systems integrators (SIs) with the objective of...

• Downloads: 80
• Comments: 1
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For CIO Professionals

Report:Global Tech Market Outlook 2013 To 2014

In Local Currencies, The US Will Lead 5.4% Global Tech Market Growth In 2013 And 6.7% Growth In 2014

The 2013 to 2014 period will see a different pattern of tech market dynamics than what prevailed in 2012, forcing CIOs and business tech buyers to adjust their spending plans to take advantage of new...

• Downloads: 1237
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For CIO Professionals

Report:Segmenting The US Tech Market

SMBs' Tech Buying Outpaces That Of Enterprises Or Consumers, But The Situation Will Reverse In 2013

For CIOs, understanding trends in the broader tech market is useful, but even more useful is information on trends for companies of their size and in their industry. With IT consumerization or...

• Downloads: 424

For Sourcing & Vendor Management Professionals

Report:Navigating The Microsoft Services Landscape

Trends And Tradeoffs Of Leading Microsoft Services Players

Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

• Downloads: 383

For Infrastructure & Operations Professionals

Report:China Tech Market Outlook: 2012 To 2013

The Big Dragon's IT Spending Will Slow Down In 2012

The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

• Downloads: 272
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For CIO Professionals

Report:US Tech Market Outlook Dims For 2012 To 2013

US Tech Spending Growth Will Maintain A Mediocre 4% To 5% Pace

This report details Forrester's projections of tech market growth in the US. We have reduced our forecast for 2012 growth in the US tech market from our April projections of 7.5% for total US...

• Downloads: 563

For CIO Professionals

Report:Global Tech Market Outlook 2012 To 2013

Economic Weakness Will Slow, But Not, Stop Growth

CIOs tracking broader tech market trends to see where their firms stand face a mixed picture, depending on their location. On a global basis, the European recession and weakening economic growth in...

• Downloads: 1254
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For Sales Enablement Professionals

Report:How Customers Value IaaS Cloud Channels

Hosters And Tech Vendors Are Drafting Amazon's Slipstream

The infrastructure-as-a-service (IaaS) cloud business, with its high margins, is a strong attractant to a slew of provider channels. But customers view different provider types differently in terms...

• Downloads: 322

For Application Development & Delivery Professionals

Report:Rightsource Your Agile-Lean Ecosystem

Build/Buy Capabilities: The Agile And Lean Playbook

Agile and Lean transformations depend to a great extent on cultivating a good sourcing ecosystem. The decisions you make around the partners and providers supporting your transformation and projects...

• Downloads: 540

For Sourcing & Vendor Management Professionals

Report:Navigate The SaaS Implementation Partner Landscape

SI Overview For Salesforce.com, Workday, Google, And Other SaaS Integration Options

Organizations use software-as-a-service (SaaS) across more and more areas of their enterprise applications landscape — from customer relationship management (CRM) to human capital management...

• Downloads: 582

For Sourcing & Vendor Management Professionals

Report:Asset-Based IT Services Shift Service Vendors' Operating Models

Four Crucial Steps To Succeed With Asset-Based IT Services Offerings

Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their...

• Downloads: 286
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For CIO Professionals

Report:European Information And Communications Technology Market 2012 To 2013

Spending Growth Comes To A Halt As Europe Slides Into Recession

Overview of the European ICT Market

• Downloads: 826
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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Provider For Your Oracle Fusion Applications Project

Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line and...

• Downloads: 252

For CIO Professionals

Report:What India's 12th National Five-Year Plan Means For ICT Vendors

Aligning Strategies With Key Government Priorities Is The Key To Success

The Indian public sector is an extremely difficult market for IT vendors due to its extended business cycles and high levels of diversity, hypercompetition, bureaucracy, and procurement complexity....

• Downloads: 176
• Comments: 3
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For Sourcing & Vendor Management Professionals

Report:China's SAP Services Market Is In Flux

Sales To SMBs And Expansion In Tier Three And Tier Four Cities Are The Market's Key Growth Engines

The major SAP services customer base in China is evolving from large enterprises to small and medium-size businesses (SMBs) — an evolution that parallels SAP China's business transformation....

• Downloads: 103
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For Application Development & Delivery Professionals

Report:Survey Results: How Agile Is Your Organization?

• Downloads: 31

For Security & Risk Professionals

Report:An Overview Of The Tech Channel Landscape In Japan

Channel Partners Are Redefining Their Roles To Compete In A Changing Market

Japan is the second-largest IT market in the world after the US, and its channel ecosystem is increasingly becoming broader and more complex. This report provides vendor strategists with an analysis...

• Downloads: 173
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For Sourcing & Vendor Management Professionals

Report:The Move To An Asset-Based Services Play

Asset-Based Services Have Become A Prerequisite For Success

New business success imperatives are pushing clients to change the way they leverage IT solutions. IT service providers will have to adapt to these new rules of engagement if they want to remain...

• Downloads: 315
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