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2477 results in Reports

  • Tech Sector Economics
  • For CIO Professionals

    Report:Trends 2014: Indian CMOs' Technology Spending Plans

    CIOs Must Ramp Up Their Marketing Quotient For Effective Collaboration With CMOs

    Forrester, in conjunction with MindForce Research, recently surveyed 101 CMOs in India to understand business and marketing priorities, marketing spending on technology, key tech management and...

    • For Application Development & Delivery Professionals

      Report:Growth And Insight Drive Application Adoption Trends

      Results from our Forrsights Software Survey, Q4 2013, reveal significant investment activity in packaged applications, both for traditional systems of record applications and systems of engagement....

      • Downloads: 11
    • For Infrastructure & Operations Professionals

      Report:Find The Sweet Spot For Your Bring-Your-Own-Device Program

      Continuous Improvement: The Workforce Enablement Playbook

      Infrastructure and operations (I&O) leaders have the opportunity to offload costs and responsibility while increasing productivity by launching formal bring-your-own-device (BYOD) programs that meet...

      • Downloads: 80
    • For Sourcing & Vendor Management Professionals

      Report:Brief: Samsung Knox 2.0 Chases The Secure Mobile Market

      But Do Customers Need Another Vertical Enterprise Device Platform?

      The relaunch of Samsung Knox 2.0 was widely talked about at this year's Mobile World Congress in Barcelona. Customers and partners voiced mixed views on the market potential and the impact Knox will...

      • Downloads: 37
      • Comments: 1
      • Rating:
    • For CIO Professionals

      Report:Four Reasons For Sluggish Tech Market Growth And The Rationale For Future Optimism

      Weak Economies, A Changing Hardware Market, Cloud, And CEO Aversion To Investment Have Kept A Lid On Tech Buying

      Forrester's projected 5.5% growth in the global tech market in 2014 in local currency terms (6.2% in US dollars) is certainly an improvement over the more feeble growth of 2012 and 2013. Still, these...

      • Downloads: 66
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

      Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations

      In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft, Moxie...

      • Downloads: 129
      • Rating:
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

      Due Diligence Required: These Vendors Are Great At Supporting Small And Midsize Teams

      In Forrester's 84-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Kana...

      • Downloads: 66
      • Rating:
    • For Sourcing & Vendor Management Professionals

      Report:Boost Your Software Negotiation Strategy With A Toolkit Of Models, Checklists, And Documents

      Tools: The Strategic Software Sourcing Playbook

      Forrester hears from many clients who run into problems with a software negotiation partly because they did not do sufficient work before they started. Others want to prepare fully but are unsure...

      • Downloads: 150
    • For Application Development & Delivery Professionals

      Report:The State Of Digital Experience Delivery, 2014

      Benchmarks: The Digital Experience Delivery Playbook

      Forrester recently surveyed 148 technology, marketing, and business professionals with decision-making roles in digital experience (DX) delivery technologies, and asked them about their strategies...

      • Downloads: 195
      • Comments: 1
      • Rating:
    • For CIO Professionals

      Report:Debunking Two Myths About Tech Budgets

      CIOs Will Still Control Most Tech Spending, Which Will Still Be Two-Thirds MOOSE

      The CIO's job is hard enough delivering reliable, secure, and user-friendly technologies while meeting and anticipating business needs for new technologies to support strategic initiatives. But that...

      • Downloads: 158
    • For Sourcing & Vendor Management Professionals

      Report:Brazil In Transition: The Impact On Your Sourcing Decisions

      Segments like retail and consumer packaged goods, oil and energy, telecoms, and automotive are witnessing dramatic growth in Brazil, leading to an increasing number of enterprises entering Brazil...

      • For CIO Professionals

        Report:Data Sharing Transforms Public Procurement

        Open Data Enables Adaptive Intelligence And Process Transformation

        Historically, information asymmetries plagued the buying process. Buyers didn't know the true value of goods or services and often just accepted a price as given. In the age of the customer, price...

        • Downloads: 55
      • For Infrastructure & Operations Professionals

        Report:State Of Cloud Platform Standards: Q1 2014

        OpenStack Steps Forward To Become The New De Facto Model

        Enterprises look to cloud computing services to enable flexibility and scalability for agile applications, but many fear vendor lock-in, which would mitigate these benefits. Without standardization,...

        • Downloads: 237
      • For Sourcing & Vendor Management Professionals

        Report:Rimini Street Challenges Big Software Maintenance Fees

        The Company Proposes To Reduce Your Oracle And SAP Maintenance Costs By Half, But Is It Right For Your Organization?

        The popularity of Oracle and SAP software is clear. All you need to see is their long client list and substantial revenues to know they are giants in the technology marketplace. But their high...

        • Downloads: 301
        • Rating:
      • For Enterprise Architecture Professionals

        Report:Brief: Venture Capital Inflow To PPM Vendors Indicates Market Growth

        New Investment Means New Opportunities For Companies To Bring Visibility To Planning And Execution

        In 2013 and 2014, three project portfolio management (PPM) vendors, Planview, AtTask, and Changepoint, as well as task management (TM) vendor Wrike announced they were taking on investment from...

        • Downloads: 49
      • For Infrastructure & Operations Professionals

        Report:The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

        Benchmarks: The Service Management and Automation Playbook

        "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

        • Downloads: 173
      • For Infrastructure & Operations Professionals

        Report:Brief: Strategic Benchmarks 2014: Storage

        Infrastructure and operations (I&O) executives and their engineering teams often ask Forrester for technology adoption data to understand which new innovations their peers have adopted to manage fast...

        • Downloads: 127
      • For Infrastructure & Operations Professionals

        Report:Adoption Profile: Hosted Private Cloud, North America And Europe, Q3 2013

        In 2013, Forrester saw a spike in interest in hosted private cloud — adoption nearly doubled within a single year. Hosted private cloud remains one of the least understood core cloud deployment...

        • Downloads: 168
        • Rating:
      • For Sourcing & Vendor Management Professionals

        Report:Brief: What VMS Customers Can Teach You About Effective Workforce Management

        Billions Of Dollars Go Through VMS Systems, Making Effective Implementation Important

        Vendor management systems (VMS) have become a critical part of operating a flexible contingent labor strategy. These tools, which give customers an automated process for hiring and managing...

        • Downloads: 49
      • For Sourcing & Vendor Management Professionals

        Report:Measuring Satisfaction For Technology Services

        The Importance Of Customer Satisfaction Increases For Service Provisioning

        As technology becomes a critical part of delivering value to customers, the measurement of customer satisfaction (CSAT) in outsourcing relationships rises in importance. The reputation and value of...

        • Downloads: 120
      • For CIO Professionals

        Report:A Mixed Bag For The Latin American Tech Market In 2014 And 2015

        Brazil Rejoins The Strong Markets Of Chile, Colombia, And Mexico After A Weak 2013 But Will Slow In 2015 As Others Expand

        The Latin American tech market is rising in importance, and more and more Latin American businesses are becoming globally competitive, adapting as they do so the technologies and technology...

        • Downloads: 100
      • For Enterprise Architecture Professionals

        Report:Brief: Major Players Are Targeting The Chinese Cloud Market For Core Business Apps

        From early 2013 through January 2014, several major global and Chinese players in the mission-critical enterprise application software market — such as Infor, Kingdee, SAP, and Yonyou —...

        • Downloads: 88
      • For Sourcing & Vendor Management Professionals

        Report:Better Sourcing Can Improve Your Software ROI

        Business Case: The Strategic Software Sourcing Playbook

        Many sourcing and vendor management (SVM) professionals see the problems with their firm's current approach to dealing with the major software providers, but lack the authority to transform it. This...

        • Downloads: 85
      • For Infrastructure & Operations Professionals

        Report:Strategic Benchmarks 2014: Server Virtualization

        Infrastructure and operations (I&O) executives and their engineering teams often ask Forrester two questions about server virtualization: Have we virtualized as many workloads as our peers, and how...

        • Downloads: 192
        • Rating:
      • For eBusiness & Channel Strategy Professionals

        Report:Benchmarking B2B eCommerce Technology Investment And Initiatives

        Forrester partnered with Internet Retailer magazine to survey B2B eCommerce professionals and produce first-of-its-kind sell-side B2B eCommerce benchmarks. The survey developed detailed insights...

        • Downloads: 147