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2476 results in Reports

  • Packaged Applications
  • For Infrastructure & Operations Professionals

    Report:Infrastructure Will Drive The Retail Store Experiences Of The Future

    In-Store Technology Is Too Critical For I&O To Be Left Out

    To engage customers, retailers are implementing new technologies to help increase the relevance of content, reduce shopper frustrations, and create pleasing experiences. For example, Burberry tags...

    • For CIO Professionals

      Report:Brief: The Home Depot's Age Of The Customer Transformation

      Senior Management's Digital Transformation Business Plan

      On Wednesday, March 19, 2014 at the International Strategy & Investment (ISI) Fourth Annual Retail Summit in Atlanta, Frank Blake, chairman and CEO of The Home Depot, talked about the firm's age of...

      • Rating:
    • For Infrastructure & Operations Professionals

      Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

      Tools And Technology: The Workforce Enablement Playbook

      This report outlines the tools and technology of Forrester's solution for infrastructure and operations (I&O) professionals' workforce computing challenges. Forrester's research into workforce...

      • For Application Development & Delivery Professionals

        Report:TechRadar™: Customer-Centric HRM Technology, Q2 2014

        Innovation Boosts Employee Engagement And Customer Value

        The technology for human resource management (HRM) addresses the life cycle of the workforce, including attracting, selecting, training, supporting, assessing, and rewarding employees. In the fast...

        • Downloads: 32
      • For Application Development & Delivery Professionals

        Report:Big Data In Banking: It's Time To Act

        Compete In The Age Of The Customer By Making Use Of All The Available Data

        Big data is a key trend for many industries, including financial services in general and banking in particular. Key business drivers in the banking industry, such as improving customer service,...

        • Downloads: 88
      • For Application Development & Delivery Professionals

        Report:Brief: SharePoint Innovations Aimed At Employees, Not Customers

        Intranets Get Easier, External Uses Stay Hard

        In March 2014, Microsoft announced new innovations for SharePoint 2013; this brief analyzes the good and bad news. The many customers who use SharePoint for employee collaboration will find much to...

        • Downloads: 55
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      • For Application Development & Delivery Professionals

        Report:Growth And Insight Drive Application Adoption Trends

        Results from our Forrsights Software Survey, Q4 2013, reveal significant investment activity in packaged applications, both for traditional systems of record applications and systems of engagement....

        • Downloads: 31
      • For Customer Insights Professionals

        Report:Quick Take: IBM Acquires Silverpop

        Aims To Boost Behavioral Marketing Capabilities In Its Enterprise Marketing Management Suite

        On April 10, 2014, IBM announced its intent to acquire Silverpop, a software-as-a-service (SaaS) marketing automation and email service provider. With this acquisition, IBM fills in some significant...

        • Downloads: 40
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      • For Infrastructure & Operations Professionals

        Report:Find The Sweet Spot For Your Bring-Your-Own-Device Program

        Continuous Improvement: The Workforce Enablement Playbook

        Infrastructure and operations (I&O) leaders have the opportunity to offload costs and responsibility while increasing productivity by launching formal bring-your-own-device (BYOD) programs that meet...

        • Downloads: 84
      • For Infrastructure & Operations Professionals

        Report:Building The Foundation For Customer Insight: Hadoop Infrastructure Architecture

        The proliferation of customer-facing data-intensive systems in almost every modern enterprise has catalyzed the rapid deployment of big data environments, commonly with Hadoop as the underlying...

        • Downloads: 155
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      • For CIO Professionals

        Report:Four Reasons For Sluggish Tech Market Growth And The Rationale For Future Optimism

        Weak Economies, A Changing Hardware Market, Cloud, And CEO Aversion To Investment Have Kept A Lid On Tech Buying

        Forrester's projected 5.5% growth in the global tech market in 2014 in local currency terms (6.2% in US dollars) is certainly an improvement over the more feeble growth of 2012 and 2013. Still, these...

        • Downloads: 69
      • For Application Development & Delivery Professionals

        Report:The Forrester Wave™: Retail Planning Solutions, Q2 2014

        The 10 Providers That Matter Most And How They Stack Up

        Retailers' profitability has always depended on the ability to turn inventory fast, since inventory is the principal asset on their balance sheets. Nothing influences inventory turn as much as...

        • Downloads: 89
      • For Application Development & Delivery Professionals

        Report:The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

        Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations

        In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft, Moxie...

        • Downloads: 139
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      • For Application Development & Delivery Professionals

        Report:The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

        Due Diligence Required: These Vendors Are Great At Supporting Small And Midsize Teams

        In Forrester's 84-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Kana...

        • Downloads: 72
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      • For Application Development & Delivery Professionals

        Report:14 Digital Customer Experience Tools To Engage With Your Customers

        Tools And Technology: The Digital Experience Delivery Playbook

        Software platforms and applications that support digital experiences present challenges to tech buyers, who are discovering a vast and immature market. Application development and delivery (AD&D)...

        • Downloads: 1265
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      • For Sourcing & Vendor Management Professionals

        Report:Boost Your Software Negotiation Strategy With A Toolkit Of Models, Checklists, And Documents

        Tools: The Strategic Software Sourcing Playbook

        Forrester hears from many clients who run into problems with a software negotiation partly because they did not do sufficient work before they started. Others want to prepare fully but are unsure...

        • Downloads: 151
      • For Application Development & Delivery Professionals

        Report:The State Of Digital Experience Delivery, 2014

        Benchmarks: The Digital Experience Delivery Playbook

        Forrester recently surveyed 148 technology, marketing, and business professionals with decision-making roles in digital experience (DX) delivery technologies, and asked them about their strategies...

        • Downloads: 204
        • Comments: 1
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      • For CIO Professionals

        Report:Debunking Two Myths About Tech Budgets

        CIOs Will Still Control Most Tech Spending, Which Will Still Be Two-Thirds MOOSE

        The CIO's job is hard enough delivering reliable, secure, and user-friendly technologies while meeting and anticipating business needs for new technologies to support strategic initiatives. But that...

        • Downloads: 160
      • For Enterprise Architecture Professionals

        Report:Knowledge Work Pushes The Dynamic Case Management Market

        Vendors Advance Their Design Time And Runtime Features

        There are fewer production workers who perform repetitive tasks. Work is becoming more knowledge-based and much less structured. As a result, the dynamic case management (DCM) market is expanding to...

        • Downloads: 106
      • For Application Development & Delivery Professionals

        Report:Strategic Rightsourcing Application Portfolio Analysis Tool

        This an update to the portfolio analysis tool of the same name originally issued to clients on May 11, 2011. This portfolio analysis tool is based on Forrester's strategic rightsourcing...

        • Downloads: 52
        • Comments: 1
      • For CIO Professionals

        Report:Quick Take: Impressions From CeBIT 2014

        Although much of the thunder was stolen by the Mobile World Congress in Barcelona and SXSW Interactive Festival in Austin, Texas, earlier this month, the CeBIT 2014 trade show in Hannover still...

        • Downloads: 71
      • For Sourcing & Vendor Management Professionals

        Report:The Forrester Wave™: Oracle Application Services Providers, Q1 2014

        The Nine Providers That Matter Most And How They Stack Up

        In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

        • Downloads: 138
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      • For Sourcing & Vendor Management Professionals

        Report:Rimini Street Challenges Big Software Maintenance Fees

        The Company Proposes To Reduce Your Oracle And SAP Maintenance Costs By Half, But Is It Right For Your Organization?

        The popularity of Oracle and SAP software is clear. All you need to see is their long client list and substantial revenues to know they are giants in the technology marketplace. But their high...

        • Downloads: 301
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      • For Sourcing & Vendor Management Professionals

        Report:Beware Of The "SaaS" Trap

        SaaS In Name Only Won't Deliver The Same Benefits And May Cost You Much More

        There's a disturbing trend reemerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. When we inform...

        • Downloads: 251
      • For Infrastructure & Operations Professionals

        Report:The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

        Benchmarks: The Service Management and Automation Playbook

        "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

        • Downloads: 178