Forrester

For Application Development & Delivery Professionals

Report:TechRadar™ For AD&D Pros: Contact Center Solutions For Customer Service, Q2 2013

Landscape: The Contact Centers For Customer Service Playbook

Locking in customer loyalty via deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead. But navigating the...

• Downloads: 160
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For Application Development & Delivery Professionals

Report:Assess Your HRM Process And Systems Capabilities

Assessment: The Human Resource Management Playbook

Most companies struggle to integrate a collection of human resource management (HRM) systems that can include payroll, core HR, learning, recruitment, and talent management. The proliferation of...

• Downloads: 118
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For Application Development & Delivery Professionals

Report:Forrester's HRM Process And Systems Capabilities Assessment Tool

This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...

• Downloads: 20

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Learning And Talent Development, Q1 2013

The Nine Providers That Matter Most And How They Stack Up

Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, and...

• Downloads: 461
• Comments: 2
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For Application Development & Delivery Professionals

Report:TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

Landscape: The CRM Playbook

Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

• Downloads: 437
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For Application Development & Delivery Professionals

Report:Consolidation And Innovation Transform The HRM Vendor Landscape

Landscape: The Human Resource Management Playbook

This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

• Downloads: 591
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For Application Development & Delivery Professionals

Report:Transform HRM Processes And Systems To Drive Business Excellence

Executive Overview: The Human Resource Management Playbook

As businesses strive to achieve competitive differentiation, growth, and global expansion while carefully managing costs, people strategies play a big factor in successful outcomes. In shaping these...

• Downloads: 337

For Application Development & Delivery Professionals

Report:Embrace Future Trends To Deliver HRM Business Impact

Future Look: The Human Resource Management Playbook

This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process optimization...

• Downloads: 550
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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Provider For Your Oracle Fusion Applications Project

Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line and...

• Downloads: 252

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Human Resource Management Systems, Q1 2012

Workday Leads, Followed By Oracle PeopleSoft, Oracle EBS, And SAP

Forrester's 69-criteria evaluation of human resource management system (HRMS) vendors found that Workday, Oracle PeopleSoft, Oracle E-Business Suite (EBS), and SAP lead the pack; each has its own...

• Downloads: 1836

For Sourcing & Vendor Management Professionals

Report:TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

• Downloads: 673

For Application Development & Delivery Professionals

Report:Emerging Trends: Social Collaboration Is Poised To Accelerate ERP Business Processes

It's Early Days For Adoption, But Use Cases Are Starting To Take Shape

Application development and delivery professionals will benefit from new technologies that will both help them engage at a deeper level with their peers as well as enable them to access a wider set...

• Downloads: 633
• Comments: 2

For Application Development & Delivery Professionals

Report:Use HR Analytics To Optimize Talent Processes

HR Analytics Help Improve Workforce Recruiting, Performance, And Learning

Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...

• Downloads: 892

For Application Development & Delivery Professionals

Report:Employee Master Data Management Trends

These data charts detail the results of the August 2011 Global Employee Master Data Management Online Survey.

• Downloads: 45

For Application Development & Delivery Professionals

Report:Manage Master Data About Your People

Organizations Face Challenges With The Proliferation Of Employee Data

Although the notion of a global system of record for employee information is widely accepted, many organizations are unable to achieve this goal. The majority of organizations maintain complex and...

• Downloads: 533

For Application Development & Delivery Professionals

Report:Talent Management Customers Show Solid Business Results And A Preference For SaaS

Organizations thinking about purchasing a talent management solution want to know what to expect from the selection process through deployment and beyond. To aid in this, Forrester surveyed 63 users...

• Downloads: 361

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Talent Management, Q2 2011

Plateau Leads In Learning; Cornerstone OnDemand Leads In Performance

In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Software,...

• Downloads: 1667

For Application Development & Delivery Professionals

Report:ERP Adoption: The Year Ahead

From: Forrsights Software Survey, Q4 2010; Enterprise and SMB Software Survey, North America and Europe, Q4 2009

• Downloads: 27

For Application Development & Delivery Professionals

Report:Recruitment Aligns With Talent Management

A Mature Market Is Evolving Toward Broader HRM Offerings

Business leaders know that recruiting top talent is a corporative imperative. After hiring, new talent must be skillfully managed through onboarding, performance goals and evaluation, learning,...

• Downloads: 851

For Application Development & Delivery Professionals

Report:Trends 2011: HRM Processes And Applications Move Ahead Despite Mixed Employment Outlook

Human resource management (HRM) processes and applications remain vital for organizations to enhance talent retention and workforce productivity; yet, Forrester survey data indicates the level of IT...

• Downloads: 725

For Application Development & Delivery Professionals

Report:HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....

• Downloads: 1495

For Sales Enablement Professionals

Report:Demand Insights: The SMB Software Market 2010

Small And Medium-Size Businesses Are Defying Gravity

Small and medium-size businesses (SMBs), like their enterprise brethren, are shifting their technology focus from IT to business technology (BT). As their focus on business solutions — as...

• Downloads: 1003

For Security & Risk Professionals

Report:Smart Computing Fuels Biometrics Growth

How Biometrics Enable Smart Computing Solutions

Biometrics is already a growing market today in a variety of applications. Smart Computing will help to fuel biometrics growth as smart applications call for a greater level of security and...

• Downloads: 516

For CIO Professionals

Report:Do CIOs Care About IT Management Tools?

CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

• Downloads: 966

For Security & Risk Professionals

Report:Japan SaaS Market Forecast And Update: 2009 To 2014 Data Tables

These are the data tables for the report, Japan SaaS Market Forecast And Update: 2009 To 2014." The report provides an overview of software-as-a-service (SaaS) in order to enable vendor strategists...

• Downloads: 12