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1539 results in Reports

  • Sourcing & Procurement
  • For Application Development & Delivery Professionals

    Report:Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but many have not adapted their governance processes and policies to get maximum value out of those solutions....

    • For Sourcing & Vendor Management Professionals

      Report:Best Practices For Managing Software Negotiations

      Processes: The Strategic Software Sourcing Playbook

      Software salespeople always seem to have the upper hand in negotiations with Forrester's sourcing and vendor management (SVM) clients. Not only are they often more highly trained than their buyer...

      • Downloads: 454
    • For Application Development & Delivery Professionals

      Report:Brief: Microsoft Opens Up ALM Collaboration To All (At Last)

      Stakeholder License For Visual Studio Online Improves Collaborative ALM Capabilities

      On August 27, 2014, Microsoft announced a significant change to its Visual Studio Online (VSO) hosted application life-cycle management (ALM) service: stakeholder licenses. This licensing change...

      • Downloads: 45
    • For Sales Enablement Professionals

      Report:Best Practices For Software Pricing And Licensing

      Grow Your Software Products' Revenue By Aligning Pricing With How You Deliver Business Value, While Balancing Simplicity And Fairness

      Forrester speaks with dozens of software company executives each year who are finding it difficult to decide the best way to package and price their software products, especially as they move their...

      • Downloads: 65
    • For Infrastructure & Operations Professionals

      Report:Infrastructure Services Evolve Into Digital Shared Service Delivery Models

      How Clients Can Participate In The Infrastructure Services Evolution

      Business requirements for more flexibility, higher efficiency, and shorter time-to-market are leading to a stronger willingness from clients to explore infrastructure services in more flexible and...

      • Downloads: 96
    • For Sourcing & Vendor Management Professionals

      Report:Good Software Deals Improve BT Project ROI, Not Merely Reduce Cost

      Metrics: The Strategic Software Sourcing Playbook

      This report describes the metrics that form part of Forrester's solution for sourcing and vendor management executives who are moving to strategic software sourcing. Too many sourcing executives lead...

      • Downloads: 321
    • For Infrastructure & Operations Professionals

      Report:Consider Colocation As A Key To Your Holistic Data Center Strategy

      Evolved Options Can Help Optimize Your Technology Ecosystem

      As your business depends more on technology services for daily operations and customer engagement platforms, data center capacity demands will continue to increase. You now face a more urgent task of...

      • Downloads: 94
    • For Sourcing & Vendor Management Professionals

      Report:Master Multimodel Services Sourcing For Improved Business Outcomes

      In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and management...

      • Downloads: 104
    • For Application Development & Delivery Professionals

      Report:Transform Application Delivery To Improve Business Agility

      Business Case: The Application Development Strategy, Structure, And Sourcing Playbook

      The principal opportunity and challenge facing application delivery leaders is to deliver applications that help business leaders win, serve, and retain customers. That means delivering compelling,...

      • Downloads: 153
    • For CIO Professionals

      Report:Executing Enterprise-Versus-Local Decisions

      The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

      All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

      • Downloads: 135
    • For CIO Professionals

      Report:CIOs: Structure Your Tech Management Roles To Balance Local And Enterprise Capabilities

      The First In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

      Many CIOs struggle with this question: Which processes, technologies, organizations, and competencies should be common across the organization (i.e., enterprise), and which should be specific to a...

      • Downloads: 196
    • For Sourcing & Vendor Management Professionals

      Report:A Quick Guide To Help You Prepare For A Salesforce.com Negotiation

      Three Areas You Must Understand If You Want To Save Money For Your Organization

      Salesforce.com has become a giant in the enterprise software space and a behemoth in the software-as-a-service (SaaS) space — now boasting more than 120,000 customers. The SaaS poster child has...

      • Downloads: 160
    • For Sourcing & Vendor Management Professionals

      Report:Market Overview: 10% Growth In ePurchasing Software Market Makes 2014 A Year For Buyers

      IPOs Will Make More News Than Acquisitions, As SaaS Continues To Gain Share

      For sourcing and vendor management (SVM) professionals and for CIOs, winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves...

      • Downloads: 164
    • For Sourcing & Vendor Management Professionals

      Report:Sourcing Successfully Across Multiple Models

      A New Requirement In The Age Of The Customer

      The days of the monolithic, all-encompassing IT outsourcing megadeal are over. In the age of the customer, enterprises need to access new application services that address the full range of...

      • Downloads: 196
    • For Sourcing & Vendor Management Professionals

      Report:Brief: Rethink Your Microsoft Licensing Strategy

      Microsoft's Office 365 ProPlus Subscription Product Fundamentally Changes Enterprises' Software Assurance Decision

      Sourcing professionals who are considering renewing or signing a Microsoft enterprise agreement (EA) in the next few months need to re-evaluate their plans, now that Microsoft has fundamentally...

      • Downloads: 212
    • For Application Development & Delivery Professionals

      Report:Microsoft Ascending

      In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

      When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

      • Downloads: 220
    • For Sourcing & Vendor Management Professionals

      Report:The Forrester Wave™: eProcurement, Q2 2014

      The 11 Largest Procure-To-Pay (P2P) Platforms, Graded By Their Ability To Deliver Visibility And Control Through High User Adoption

      In Forrester's 69-criteria evaluation of eProcurement providers, we identified the 11 most significant software platforms — Basware, Capgemini IBX, Coupa, Ivalua, Oracle (E-Business Suite...

      • Downloads: 379
    • For Infrastructure & Operations Professionals

      Report:Understand The Cloud Service Provider Market Landscape

      Landscape: The Cloud Computing Playbook

      With cloud computing services now formal members of the technology management portfolio, the challenge shifts from understanding cloud to selecting the right partners. Most hosting companies, managed...

      • Downloads: 643
    • For Application Development & Delivery Professionals

      Report:Customer-Obsessed Firms Need To Unify Their Workforce Strategies

      Serve And Retain Customers More Effectively By Focusing On Skills, Not On Permanent And Contingent Worker Classifications

      Companies have traditionally kept their contingent and permanent workforce strategies separate. Human resources (HR) departments focused on permanent employees —recruiting, hiring, onboarding,...

      • Downloads: 105
    • For Sourcing & Vendor Management Professionals

      Report:Vendor Governance Becomes Critical In The Transition To A Software-Is-The-Brand World

      Findings From 33 Software PDS Customer Interviews

      The software product development services (PDS) market continues to transform and evolve as software plays an ever-increasing role in companies' interactions with their customers. Non-technology...

      • Downloads: 87
    • For Sourcing & Vendor Management Professionals

      Report:Developing Modern Applications With Agile Outsourcing: Part Two

      The Key Contractual Prerequisites For Agile Outsourcing Relationships

      Agile development (or simply "Agile") continues to see consistent, strong adoption. However, only a small percent of firms are outsourcing Agile application development due to a lack of experience...

      • Downloads: 210
    • For Sourcing & Vendor Management Professionals

      Report:Navigating The Fast-Moving Landscape Of Digital Implementation Partners

      Digital business is affecting every industry as companies rush to develop competitive advantages in the age of the customer. However, a recent Forrester survey showed that very few companies have the...

      • Downloads: 266
    • For Sourcing & Vendor Management Professionals

      Report:Case Study: Driving Toward Communications Sourcing Excellence

      How Formula One Teams Get High Performance Out Of Their Service Providers

      Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

      • Downloads: 61
    • For Application Development & Delivery Professionals

      Report:Developing Modern Applications With Agile Outsourcing: Part One

      Best Practices For Successful Partnerships

      Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

      • Downloads: 289
    • For Sourcing & Vendor Management Professionals

      Report:Brief: Samsung Knox 2.0 Chases The Secure Mobile Market

      But Do Customers Need Another Vertical Enterprise Device Platform?

      The relaunch of Samsung Knox 2.0 was widely talked about at this year's Mobile World Congress in Barcelona. Customers and partners voiced mixed views on the market potential and the impact Knox will...

      • Downloads: 94