Forrester

For Sourcing & Vendor Management Professionals

Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

• Downloads: 194
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For CIO Professionals

Report:New Dynamics Shape IT Services Spending

Changes Will Accelerate Over The Next 24 Months

The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

• Downloads: 406
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For Sourcing & Vendor Management Professionals

Report:FAQs About Services Procurement Solutions

How To Source VMS And MSP Solutions Today

Forrester clients ask us many questions about services procurement software tools such as dedicated vendor management systems (VMSes) for contingent labor and broader services procurement tools for...

• Downloads: 847
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For Sourcing & Vendor Management Professionals

Report:Align Your Commercial Approach With Your Software Category Sourcing Strategy

Vision: The Strategic Software Sourcing Playbook

This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. It is more difficult than ever for software sourcing professionals to meet...

• Downloads: 146

For Sourcing & Vendor Management Professionals

Report:Get Better Software Deals By Aligning Your Sourcing Strategy And Commercial Approach

Executive Overview: The Strategic Software Sourcing Playbook

This report outlines how sourcing and vendor management (SVM) executives can implement Forrester's strategic software sourcing model. Our research has shown us that transactional procurement is...

• Downloads: 244
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For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 397
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For Application Development & Delivery Professionals

Report:Capitalize On SaaS CRM Solutions With Better Governance

Processes: The CRM Playbook

This report prescribes solution governance best practices for application development and delivery (AD&D) professionals who implement "cloud" customer relationship management (CRM) solutions. While...

• Downloads: 307
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For Sourcing & Vendor Management Professionals

Report:Unifying Vendor Management Activities

How Procurement And Vendor Management Organizations Can Work Together To Effectively Manage Suppliers

Effective vendor management is the combination of two sets of activities that are increasingly performed by two different organizations: procurement and vendor management organizations (VMOs). Both...

• Downloads: 292
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For Sourcing & Vendor Management Professionals

Report:US Employment Visas For Foreign Technology Workers: What You Need To Know

Sourcing and vendor management (SVM) professionals should read this report to understand the current visa discourse relative to IT outsourcing and thus limit their exposure to visa risk. In our...

• Downloads: 85
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For Sourcing & Vendor Management Professionals

Report:Select And Manage IT Services Providers

Executive Overview: The Services Sourcing Playbook

A major gap is growing between the technology demands of your organization and your IT organization's ability to keep up. This gap, which increases with the adoption of every new technology, has the...

• Downloads: 801
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For Sourcing & Vendor Management Professionals

Report:Automate Your Performance Management Activities

Performance Management: The Services Sourcing Playbook

Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...

• Downloads: 490
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For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

Benchmarks: The Services Sourcing Playbook

There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...

• Downloads: 564

For Sourcing & Vendor Management Professionals

Report:Maximize Value With IT Services Contractual Terms

Contractual Terms: The Services Sourcing Playbook

A contract is the foundation of any outsourcing relationship. It describes all aspects of the engagement, including the scope of work to be performed, the obligations of all participating parties,...

• Downloads: 483
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For Sourcing & Vendor Management Professionals

Report:Align Your IT Services Strategy With The Business

Third-party IT services providers are in increasing demand as IT and business executives seek to optimize and innovate. While a few large multinational and Indian vendors tend to dominate the IT...

• Downloads: 459

For Sourcing & Vendor Management Professionals

Report:How To Implement Successful Innovation In Outsourcing Relationships

Differentiate Between Continuous Improvement And Innovation

This report outlines Forrester's solution for sourcing and managing IT services providers. It is designed to help sourcing and vendor management (SVM) pros develop the appropriate contractual terms...

• Downloads: 481
• Comments: 2
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For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 456
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For Sourcing & Vendor Management Professionals

Report:Tiers Are Not Enough

One Software Supplier Classification System Is Insufficient To Drive Both Sourcing Strategy And Operational Monitoring

Inadequate tiering of your software suppliers can cause you many problems: It can make it harder to know where to focus your vendor management resources and difficult to differentiate between...

• Downloads: 232

For Sourcing & Vendor Management Professionals

Report:Transform Your Strategic Supplier Relationships From Duels Into Duets

Performance Management: The Strategic Software Sourcing Playbook

This report describes performance management by sourcing and vendor management leaders as part of Forrester's strategic software sourcing approach. Our conversations with clients and surveys with...

• Downloads: 519
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For Sourcing & Vendor Management Professionals

Report:Find Out How Risky Your Suppliers Are: Introducing The Vendor Viability Index

This Report Is The First In A Series On Vendor Viability

Today, third-party spend accounts for more than 70% of the total budget — everything except personnel costs. Sourcing and vendor management (SVM) professionals must make sure that they spend...

• Downloads: 393
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For Sourcing & Vendor Management Professionals

Report:The Evolution Of India-Centric Management Consulting

When Forrester published its first Indian vendor consulting Wave™ in 2005, Indian vendors were just starting their journey into management consulting. At the time, none of these vendors could...

• Downloads: 336

For Sourcing & Vendor Management Professionals

Report:Strong Vendor Management Requires New Performance Measurements

Focus On A Supplier's Market Performance, Not Just Its Delivery Performance

The increasing importance of innovation and strong vendor management to most sourcing and vendor management (SVM) professionals is having a major effect on the dynamics of sourcing strategy. In...

• Downloads: 555

For Security & Risk Professionals

Report:Stop Ignoring Third-Party Risk

Practical Steps To Start Uncovering And Treating The Hidden Risks In Third-Party Relationships

The growing reliance on third-party providers is an increasingly uncomfortable trend for security and risk professionals. Financial pressures and efficient delivery models create great incentives for...

• Downloads: 479

For CIO Professionals

Report:Market Overview: ePurchasing And Contract Life-Cycle Management In 2011 To 2012

The Four Forces Of Cloud, Smart, Verticals, And Networks Are Reshaping Markets

Four forces are keeping the $5 billion ePurchasing and contract life-cycle management (CLM) software markets highly competitive and dynamic. First, cloud delivery via software-as-a-service (SaaS) is...

• Downloads: 862

For Sourcing & Vendor Management Professionals

Report:Case Study: Best Practices In Managing Outsourcing Service Levels

DLR IT Refines Its Service Management Framework

IT plays a critical role in the development programs of DLR (Deutsche Gesellschaft für Luft-und Raumfahrt), the German aerospace center. DLR relies heavily on its IT organization to provide its...

• Downloads: 499

For Sourcing & Vendor Management Professionals

Report:SaaS Vendor Management Tools Gain Relevance

New Solutions Help Sourcing Professionals Understand The Full Value Of SaaS

With software-as-a-service (SaaS) spend on the rise and firms expanding SaaS usage across broader populations of users, many Forrester clients say they are centralizing procurement and vendor...

• Downloads: 417