Forrester

For Sourcing & Vendor Management Professionals

Report:Telcos Are Lining Up Broad IaaS Offerings For Asia Pacific Enterprises

Organizations in Asia Pacific are realizing the cost efficiencies and business agility of virtualization and cloud computing. The region's market is crowded with regional and global...

• Downloads: 138

For CIO Professionals

Report:Voice And Messaging Are Not Dead

Prepare For The Implications Of Over-The-Top Communications

Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers, they...

• Downloads: 212
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For CIO Professionals

Report:The Future Of Over-The-Top Services

As Carriers Move To Embrace OTT, Enterprises Will Benefit

Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT breaks...

• Downloads: 490
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For Infrastructure & Operations Professionals

Report:Telcos Dive Headlong Into Asia's Cloud

Differentiation And Precise Market Segmentation Will Determine Success

As the Asia Pacific cloud market develops, it is becoming extremely crowded with competitors looking to position — or reposition — for future success. Many traditional telecommunications...

• Downloads: 416
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For CIO Professionals

Report:Telcos As Cloud Rainmakers

Cloud Computing Presents Opportunities And Risks For Telcos And Their Customers

Cloud computing is changing the telco business model: Traditional telecom offerings migrate into the cloud and evermore over-the-top (OTT) players enter the telco value chain. Corporate CIOs should...

• Downloads: 1089
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For Infrastructure & Operations Professionals

Report:Cloud Strategies To Drive Telco Growth

Telcos Should Provide Wholesale Infrastructure For Cloud Services

Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

• Downloads: 1008
• Comments: 1
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For Customer Experience Professionals

Report:How Rogers Communications Unified Its Approach To Customer Experience Measurement

In just 18 short months, customer experience professionals at Rogers Communications (Canada's largest telecommunications company) developed and gained support for a new customer experience...

• Downloads: 408

For CIO Professionals

Report:The Future Of Telecom: Strategies To Move Off The Endangered Species List

Telcos are an endangered species; their traditional business model has come undone, and many operators face a downward revenue/earnings/investment spiral. The classic telco position is eroding due to...

• Downloads: 1888

For Infrastructure & Operations Professionals

Report:M2M Connectivity Helps Telcos Offset Declining Traditional Services

But They Are Poorly Positioned For The Larger Value-Added Service Opportunity

Telcos face increasing pressure on traditional voice revenues and seek new revenues from services leveraging existing assets. Machine-to-machine (M2M) technologies, including radio frequency...

• Downloads: 1211
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For Application Development & Delivery Professionals

Report:Telcos Tune Customer Experiences With Behavioral Analytics

But The Process Perspective Is A Work in Progress

Customer experience optimization is key to business success in all industries. Business process pros must balance process skills, execution best practices, and a growing set of tools for behavioral...

• Downloads: 996

For Application Development & Delivery Professionals

Report:CRM Solutions For The Utilities And Telecommunications Industries

Solutions To Support Key Customer-Facing Business Processes

Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support eight key cross-functional processes in the utilities and telecommunications industries: 1) customer...

• Downloads: 1199

For CIO Professionals

Report:Asia Pacific IT Market Predictions 2011

This document provides vendor strategists with an analysis of the key trends in the Asia Pacific IT market in 2010 and previews the top trends that will shape the local market in 2011. This document...

• Downloads: 34

For CIO Professionals

Report:Structural Issues (Need Not) Hinder Cloud Computing For Telcos

Springboard Research has witnessed strong interest - and uptake - from telco providers in delivering cloud computing services to both enterprise and small to medium-size clients. However, structural...

• Downloads: 21

For Application Development & Delivery Professionals

Report:Telecommunications Companies In The Cloud (Part 1): A Golden Opportunity

Telecommunications companies (telcos) of all sizes, and in many geographies, are now embracing cloud computing as a new market opportunity. However, not all telcos are as equally committed, or...

• Downloads: 51

For Application Development & Delivery Professionals

Report:Telecommunications Companies In The Cloud (Part 2): Success Is Not A Foregone Conclusion

Traditional IT providers are facing significant potential disruptions to their core businesses, including traditional on-premises enterprise applications vendors and potentially even incumbent IT...

• Downloads: 39

For CIO Professionals

Report:Telecom's Central Role In Cloud Computing

Cloud Represents An Opportunity, But Not A Salvation, For Telcos

Without a robust communications layer, the concept of cloud computing is a nonstarter. All three dominant flavors of cloud computing — infrastructure-as-a-service (IaaS), software-as-a-service...

• Downloads: 1777

For Sourcing & Vendor Management Professionals

Report:Succession Clauses Reduce Fallout Of Telco Divestments, Mergers, And Market Withdrawal

Telecom service providers, like companies in other industries, sometimes merge with, acquire, or divest other business operations. These events sometimes result in the service provider deciding to...

• Downloads: 159

For CIO Professionals

Report:Is It Time To "Come On Up" For Verizon? Focus Point On Verizon Business In Asia Pacific

This document provides vendor strategists with a summary of the Verizon Business Analyst Briefing event. When compared with traditional IT services providers such as IBM, HP, and Accenture, the...

• Downloads: 6

For Infrastructure & Operations Professionals

Report:The M2M Market Is A Blossoming Opportunity

Strategists: Put M2M In Your Road Map

Machine-to-machine (M2M) technologies are not new, but today multiple forces align and are taking the broad M2M market to the next level. Declining M2M device costs, widely deployed IP networks, and...

• Downloads: 1726

For CIO Professionals

Report:Deciphering Online Billing Platforms

New Billing Services Emerge To Help Monetize Online Businesses

The opportunity to serve more than 195 million online adults with goods, content, and services has drawn businesses to the Internet. Building an online product is relatively easy; monetizing it has...

• Downloads: 798

For CIO Professionals

Report:London 2012: Athletes And New Services Will Push Boundaries, Not The Underlying Technologies

In the first of our series of reports on the information and communications technology (ICT) behind the London 2012 Olympic Games, we looked at the six lessons that vendor strategists can draw from...

• Downloads: 135

For CIO Professionals

Report:CAPEX Analysis For Indian Telecom Operators: 2009 To 2014

This document provides vendor strategists with market insights about estimated and projected capital expenditures for service providers in the Indian telecommunications market between 2009 and 2014....

• Downloads: 11

For Infrastructure & Operations Professionals

Report:OPEX Analysis For Indian Telecom Operators: 2009 To 2014

This document provides vendor strategists with market insights about estimated and projected operational expenditure (opex) for service providers in the Indian telecommunications market between 2009...

• Downloads: 17

For CIO Professionals

Report:Case Study: BT Business Drives New Revenues In The SMB Segment

How BT Moved From A Component Supplier To A Connected Business Partner

BT Business is the sales channel to domestic small and medium-size businesses (SMBs) in the UK. In the face of falling revenues and market share erosion under increasing competition in past years, BT...

• Downloads: 504

For CIO Professionals

Report:Predictions 2010: What's In Store For The Telecom Industry?

2009 will be remembered as the year the ramifications of the financial crisis spilled over into the wider economy prompting recession. The communications sector has not been immune to this recession,...

• Downloads: 1326