Forrester

For CIO Professionals

Report:Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs' Readiness

Benchmark: The CIO's Mobile Engagement Playbook

Are you ready to serve your mobile customers on the device of their choice? Have you anticipated what apps they need next? And for employees, which apps are most important on smartphones? How many...

• Downloads: 134
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For CIO Professionals

Report:Build A Mobile Engagement Dashboard

Performance Management: The CIO's Mobile Engagement Playbook

Mobile will touch and change everything in your business — from the way your sales reps use catalogs on iPads to engage customers at the point of sale to the way your finance team empowers your...

• Downloads: 114

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

• Downloads: 87
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For CIO Professionals

Report:CIOs Must Champion Engaging Employee Experiences

CIOs' Focus On The Workforce Experience Aligns Technology With Strategies To Engage And Motivate Productive Workers

Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engaged...

• Downloads: 93

For CIO Professionals

Report:Mobile Engagement Demands Process Transformation

Processes: The CIO's Mobile Engagement Playbook

To take advantage of an app in an employee's or customer's pocket, you have to help them accomplish a task quickly and easily whenever they want to and wherever they are. That means CIOs and business...

• Downloads: 361
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For CIO Professionals

Report:Use POST To Build A Road Map For Mobile Engagement

Road Map: The CIO's Mobile Engagement Playbook

How do you build a road map for something as fast-moving and disruptive as mobile apps, devices, and projects? Certainly not by letting projects unfold at random as budgets and sponsors appear. To...

• Downloads: 405
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For CIO Professionals

Report:Executive Overview: The CIO's Mobile Engagement Playbook

Executive Overview: The CIO's Mobile Engagement Playbook

CIOs have a deep responsibility to lead their company's journey to a world where billions of customers, partners, and employees wield touchscreen mobile devices. CIOs will need to expand their...

• Downloads: 505
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For CIO Professionals

Report:Assess Your Mobile Engagement Maturity

Assessment: The CIO's Mobile Engagement Playbook

CIOs, as the leaders driving technology strategy, must develop a mobile engagement strategy that embraces the needs of customers, partners, and employees. Don't get bogged down in the minute details...

• Downloads: 386

For CIO Professionals

Report:Mastering The Business Tablet Landscape

Landscape: The CIO's Mobile Engagement Playbook

Tablets are the darlings of hypermobile employees who want to be always connected and productive. They are the newest player in the mobile landscape and are even starting to be a viable alternative...

• Downloads: 574

For CIO Professionals

Report:The Forrester Innovation Heat Index: Turn Good Ideas Into Real Innovations Faster

Selection And Prototyping: The Innovation Playbook

The pressure to innovate never been greater nor the possible sources of new ideas more diverse. You need a good system for collecting new ideas and sharing ideas among employees, customers, and...

• Downloads: 541
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For Infrastructure & Operations Professionals

Report:Get Onboard With The IT-To-BT Transformation In 2010

With the global economy showing signs of life and the expectation of a better budget climate in 2010, bidding farewell to 2009 won't be hard. 2010 brings the promise of renewed energy and new...

• Downloads: 976

For Infrastructure & Operations Professionals

Report:The Next Wave Of IT Investment Is Smart Computing

Smart Computing Drives The New Era Of IT Growth

Like the mainframe, personal, and network computing eras that have gone before it, "Smart Computing" will usher in a new era of technology innovation and growth. But, says Andrew Bartels, it will be...

• Downloads: 1053

For Infrastructure & Operations Professionals

Report:How Green Is Your IT Infrastructure?

The Value Of A Green IT Maturity Assessment

If a CIO's first step toward greener IT is to make a maturity assessment, then the next step is to interview the IT infrastructure and operations department, where most green IT initiatives initially...

• Downloads: 474

For Infrastructure & Operations Professionals

Report:Help Yourself Make Tomorrow's IT Decisions

Tools For IT Planning

Flexibility and quick thinking are vital when planning for IT, so go ahead and arm yourself with the best weapons: You're going to need them. Volatility in the marketplace and an increased reliance...

• Downloads: 460

For Infrastructure & Operations Professionals

Report:Keep An Eye On All IT Costs

Do You Know Your IT Cost Of Goods Sold?

Understanding your IT cost of goods sold can lead to a more agile and competitive organization. Cost of goods sold (COGS) includes the variable and fixed costs — for example, materials and...

• Downloads: 441

For Infrastructure & Operations Professionals

Report:Virtualization Is This Season's Cap Management

Capacity Management In A Virtual World

With improved service performance, coupled with the rise of virtualization and the limits of hardware sprawl, Forrester anticipates improvements to the capacity management process. Data centers will...

• Downloads: 472

For Infrastructure & Operations Professionals

Report:The iPhone Is Ready For The 9 To 5

Making iPhone Work In the Enterprise: Early Lessons Learned

Apple has proven adept at diverting the course of entire industries, their most recent shake-up being in the mobile device world with the iPhone. This visible diversion, which it surely is, has...

• Downloads: 659

For Infrastructure & Operations Professionals

Report:BT For I&O: Make IT Easy For The Business

BT Changes IT's Operating Model

IT's role is changing. As business units become ever more reliant on technology and more comfortable with implementing it themselves, IT is becoming an advisor and a service integrator rather than...

• Downloads: 490
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For Infrastructure & Operations Professionals

Report:During Tough Economic Times, IT Leadership Will Rely On I&O To Drive Cost Savings

Redesign IT Roles To Drive IT Cost Reduction

When times get tough, executives start looking for ways to cut costs. In many cases, their cost-reduction strategies will require considerable input from the infrastructure and operations (I&O)...

• Downloads: 477

For Infrastructure & Operations Professionals

Report:PaaS Has A Place In Your Infrastructure Plans

Taking The Fog Out Of Cloud Computing: Platform-As-A-Service

Cloud computing has generated a lot of interest, but what services exist to support this model? In an effort to cut through some of the hype and let you discuss their real benefits and drawbacks,...

• Downloads: 701

For Infrastructure & Operations Professionals

Report:Don't Panic! The IT Jobs Picture Isn't As Bad As You Think

Where The Jobs Are: 2009 US IT Occupation Trends

The economic slowdown is affecting everyone, including infrastructure and operations (I&O) professionals. With all the news of layoffs and bailouts, you couldn't be blamed for worrying about how safe...

• Downloads: 432

For Infrastructure & Operations Professionals

Report:How To Secure Funding For Green IT Projects

Q&A: The Economics Of Green IT

Let's be clear: The driving force behind green IT is financial, not environmental. Even in the face of a worsening economic climate, twice as many organizations expect to accelerate their green IT...

• Downloads: 326

For Infrastructure & Operations Professionals

Report:Let Someone Else Run The Data Center

Look To Managed Hosting As An ITO And Colocation Alternative

Cloud computing is all the rage right now, as it offers some exciting new models and possibilities for IT infrastructure and operations; however, some companies have had bad experiences with...

• Downloads: 1073

For Infrastructure & Operations Professionals

Report:Cloud Computing Can Save You Money

Talking To Your CFO About Cloud Computing

Infrastructure and operations (I&O) is underfinanced, and those in the profession should know that they need to add new technologies if they want to lower their costs. The appeal of presence...

• Downloads: 1112

For Security & Risk Professionals

Report:SMBs Struggle To Keep Pace With IT Security

The State Of SMB IT Security: 2008 To 2009

Forrester's recent security survey of North American and European SMBs provides some insight into the current state of IT security. We found that the IT security organizations for small and...

• Downloads: 349