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Stephen Mann

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Stephen serves Infrastructure & Operations Professionals. He has 22 years of experience across a number of IT service management, finance, and consulting roles. He holds an accounting qualification (CIMA) as well as the information technology infrastructure library (ITIL) foundation and manager qualifications. At Forrester, his research focuses on service management strategy, adoption, and implementation, as well as the enabling technologies. In particular, Stephen helps IT leaders and their teams understand the business value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes such as those espoused by ITIL. Additionally, Stephen focuses on the organizational aspects of service management and its relationship to broader IT trends such as cloud computing.

Previous Work Experience

In addition to IT management-related research, Stephen has experience across a broad range of IT service delivery and finance roles, including IT service management, ITSM consultancy, IT asset management, innovation/creativity facilitation, IT research, project management, finance consultancy, and internal audit.


Education

Stephen has a B.A. degree in accounting and financial management and mathematics. He is also a qualified accountant (CIMA) and holds ITIL foundation and manager qualifications.

Research Coverage:

Chargeback, Cost Control, Governance, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, ITIL, Portfolio Management, Strategy & Strategic Planning

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4 results in Reports

  • Stephen Mann
  • IT Infrastructure & Operations
  • Past 6 months

  • For Infrastructure & Operations Professionals

    Report:The State And Direction Of Software Asset Management: 2012 To 2013

    Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

    Stephen MannMarch 19, 2013

    The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

    • Downloads: 217

  • For Infrastructure & Operations Professionals

    Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

    Good Practices When Migrating To An SaaS-Delivered ITSM Solution

    Stephen MannMarch 06, 2013

    How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...

    • Downloads: 141

  • For Infrastructure & Operations Professionals

    Report:Market Overview: SaaS IT Service Management Tools

    Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

    Stephen MannFebruary 21, 2013

    The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

    • Downloads: 480
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:RFP Template For Software Asset Management Solutions

    Stephen MannDecember 28, 2012

    This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...

    • Downloads: 26
 
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