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Stephen Mann

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Stephen serves Infrastructure & Operations Professionals. He has 22 years of experience across a number of IT service management, finance, and consulting roles. He holds an accounting qualification (CIMA) as well as the information technology infrastructure library (ITIL) foundation and manager qualifications. At Forrester, his research focuses on service management strategy, adoption, and implementation, as well as the enabling technologies. In particular, Stephen helps IT leaders and their teams understand the business value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes such as those espoused by ITIL. Additionally, Stephen focuses on the organizational aspects of service management and its relationship to broader IT trends such as cloud computing.

Previous Work Experience

In addition to IT management-related research, Stephen has experience across a broad range of IT service delivery and finance roles, including IT service management, ITSM consultancy, IT asset management, innovation/creativity facilitation, IT research, project management, finance consultancy, and internal audit.


Education

Stephen has a B.A. degree in accounting and financial management and mathematics. He is also a qualified accountant (CIMA) and holds ITIL foundation and manager qualifications.

Research Coverage:

Chargeback, Cost Control, Governance, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, ITIL, Portfolio Management, Strategy & Strategic Planning

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5 results in Reports

  • Stephen Mann
  • IT Management

  • For Infrastructure & Operations Professionals

    Report:The State And Direction Of Software Asset Management: 2012 To 2013

    Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

    Stephen MannMarch 19, 2013

    The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

    • Downloads: 218

  • For Infrastructure & Operations Professionals

    Report:Develop Your Service Management And Automation Balanced Scorecard

    Performance Management: The Service Management And Automation Playbook

    Stephen MannJune 14, 2012

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

    • Downloads: 597
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Planning Road Map: Adopting ITIL

    Stephen MannFebruary 01, 2012

    ITIL is now in many ways bigger than its "master" — IT service management. From its origins in the UK government, its use has grown rapidly in the last decade and ITIL continues to dominate...

    • Downloads: 764
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Five Steps To Improve The IT Financial Management Maturity Of Your I&O Organization

    Stephen MannOctober 05, 2011

    Despite the IT infrastructure and operations (I&O) budget traditionally representing 70% of total IT spending and overall IT expenditure becoming a greater percentage over overall corporate spend,...

    • Downloads: 649
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Improving The Ops In DevOps

    Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

    Stephen Mann, Glenn O'DonnellJuly 21, 2011

    As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

    • Downloads: 708
    • Rating:
 
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