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Stephen Mann

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Stephen serves Infrastructure & Operations Professionals. He has 22 years of experience across a number of IT service management, finance, and consulting roles. He holds an accounting qualification (CIMA) as well as the information technology infrastructure library (ITIL) foundation and manager qualifications. At Forrester, his research focuses on service management strategy, adoption, and implementation, as well as the enabling technologies. In particular, Stephen helps IT leaders and their teams understand the business value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes such as those espoused by ITIL. Additionally, Stephen focuses on the organizational aspects of service management and its relationship to broader IT trends such as cloud computing.

Previous Work Experience

In addition to IT management-related research, Stephen has experience across a broad range of IT service delivery and finance roles, including IT service management, ITSM consultancy, IT asset management, innovation/creativity facilitation, IT research, project management, finance consultancy, and internal audit.


Education

Stephen has a B.A. degree in accounting and financial management and mathematics. He is also a qualified accountant (CIMA) and holds ITIL foundation and manager qualifications.

Research Coverage:

Chargeback, Cost Control, Governance, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, ITIL, Portfolio Management, Strategy & Strategic Planning

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