Ted Schadler

Vice President, Principal Analyst serving CIOs

Ted serves CIOs. He has 24 years of experience in the technology industry, focusing on the effects of disruptive technologies on the workforce and workforce productivity. His research focuses on workforce technologies and the programs that support them, including smartphones, tablets, and their impact on productivity; social business and collaboration tools; cloud email and collaboration tools; and the consumerization of IT. 

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the consumerization of IT makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives — implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.

In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements.

Previous Work Experience

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.


Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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39 results in Reports

  • Enterprise Architecture
  • Packaged Applications
  • For Enterprise Architecture Professionals

    Report:BPM Projects Show Good But Varied Performance

    Metrics: The Business Process Management Playbook

    A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieving...

    • Downloads: 479
    • Rating:
  • For Enterprise Architecture Professionals

    Report:Use A Metrics Framework To Drive BPM Excellence

    Performance Management: The Business Process Management Playbook

    Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

    • Downloads: 710
    • Rating:
  • For Enterprise Architecture Professionals

    Report:Can Google Solve Your ECM Problems?

    Google Docs Fills A Niche In Casual Content Support

    More and more enterprises are supporting Google for email and calendar. Once deployed, organizations consider Google for additional applications, such as Google Docs. Google Docs provides a simple...

    • Downloads: 373
  • For Enterprise Architecture Professionals

    Report:A Battle Cry For Clarity In Business Process Improvement Approaches

    An Interview With Steven Spear

    Steven Spear is a deep thinker about business process management (BPM) disciplines. He pulls no punches when it comes to Six Sigma, Lean, and other process improvement methodologies that spring from...

    • Downloads: 637
  • For Enterprise Architecture Professionals

    Report:Benchmarking Your Records Management Program

    Forrester Research And ARMA International Records Management Online Survey, Q3 2012

    Decision-makers report big spending plans for their records management (RM) programs over the next year. Strong RM programs continue to target traditional compliance and information access...

    • Downloads: 337
    • Rating:
  • For Enterprise Architecture Professionals

    Report:The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

    • Downloads: 1171
  • For Enterprise Architecture Professionals

    Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

    These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

    • Downloads: 61
  • For Enterprise Architecture Professionals

    Report:How To Embed BA In The Organization

    Continuous Improvement: The Business Architecture Playbook

    While IT planning is a common starting point for business architecture (BA) efforts, the methods and techniques really come into their own when applied to critical business problems. BA addresses a...

    • Downloads: 352
  • For Enterprise Architecture Professionals

    Report:A Hitchhiker's Guide To Process-Driven Business Transformation And Application Delivery

    Don't Panic! Combine BPM And Agile Approaches To Conquer A Brave New World

    Business innovation increasingly comes from the application of technology. Forrester labels this phenomenon as the transformation from IT to business technology (BT). At the heart of this...

    • Downloads: 915
  • For Enterprise Architecture Professionals

    Report:The Business Architect: Your Catalyst For Spearheading Business Process Transformation

    If you've not yet heard the term "business architect" in your travels, you soon will. Whether business architects report into the business or IT, this emerging role will help usher in organizations'...

    • Downloads: 850
  • For Enterprise Architecture Professionals

    Report:Evaluating Application Fit With Cloud

    Questions You Should Be Asking To Determine Where To Run Your Apps

    Faced with a multitude of public and private infrastructure-as-a-service (IaaS) offerings, firms must determine their approach for leveraging these options. Enterprise architects should begin mapping...

    • Downloads: 1124
  • For Enterprise Architecture Professionals

    Report:Business And IT Impact Of BPM Excellence

    A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

    • Downloads: 683
    • Rating:
  • For Enterprise Architecture Professionals

    Report:Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

    • Downloads: 501
  • For Enterprise Architecture Professionals

    Report:What EA Management Suite Vendors Are Doing Well (And What They're Not)

    What To Expect When Evaluating Offerings

    Forrester's recent evaluation of the enterprise architecture management suite (EAMS) market uncovered a wide variety of current vendor capabilities and future visions of the EAMS market. While each...

    • Downloads: 497
  • For Enterprise Architecture Professionals

    Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

    Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

    • Downloads: 616
  • For Enterprise Architecture Professionals

    Report:Lean, Six Sigma, And The BPM Maturity Model: The State Of Their Marriage In 2011

    Since the 2007 publication of a Forrester report recommending that firms combine Lean and Six Sigma practices, the adoption of the mixed approach has become increasingly popular across a variety of...

    • Downloads: 869
  • For Enterprise Architecture Professionals

    Report:Knowledge Work Pushes The Dynamic Case Management Market

    Vendors Advance Their Design Time And Runtime Features

    There are fewer production workers who perform repetitive tasks. Work is becoming more knowledge-based and much less structured. As a result, the dynamic case management (DCM) market is expanding to...

    • Downloads: 109
  • For Enterprise Architecture Professionals

    Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

    Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

    • Downloads: 542
    • Rating:
  • For Enterprise Architecture Professionals

    Report:The Secret To Managing BPM Risk, Part 2

    Manage The Politics To Reduce Risk To The Overall BPM Program

    While technology is certainly an underlying component of a business process management (BPM) program, long-term success relies on getting executives to buy into business transformation and continuous...

    • Downloads: 422
  • For Enterprise Architecture Professionals

    Report:Key Emerging Technologies Bring Opportunity To Chinese Businesses

    Chinese Enterprise Architects Must Lead Tech Research And Guide Usage To Realize Business Benefits

    Emerging technologies such as big data, mobility, and cloud are powering the age of the customer and creating a market where innovators disrupt traditional leaders and startups have greater...

    • Downloads: 99
    • Rating:
  • For Enterprise Architecture Professionals

    Report:Market Overview: Enterprise Search

    Google, Microsoft, And Autonomy Face Credible Competitors

    Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

    • Downloads: 1607
  • For Enterprise Architecture Professionals

    Report:The Things We Do For… Data

    Many Apps Give You Something For Nothing — Well, Not Quite Nothing

    Forrester has noted the growing presence of applications and websites that provide free services just to capture consumer data and market it to third parties. This report reviews examples of the...

    • Downloads: 6
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Enterprise Content Management, Q4 2011

    EMC, IBM, OpenText, And Oracle Lead, With Microsoft Close Behind

    In Forrester's 66-criteria evaluation of enterprise content management (ECM) vendors, we found that EMC, IBM, OpenText, and Oracle lead the pack because of their abilities to address all four...

    • Downloads: 3309
    • Comments: 4
    • Rating:
  • For Enterprise Architecture Professionals

    Report:The Secret To Managing BPM Risk, Part 1

    Focus BPM Projects On The Business, Not Technology

    Business process management (BPM) projects are fundamentally different from IT projects. Rather than a fixed set of software deliverables with a predetermined end state, the outcome of a BPM project...

    • Downloads: 530
  • For Enterprise Architecture Professionals

    Report:Turning BPM Into A Strategic Capability

    Lessons Learned From A Professional Business Process Outsourcer

    Many organizations embark on business process management (BPM) programs that focus on the efficiency of technologies like enterprise resource planning (ERP) and BPM suites (BPMSes). Mature process...

    • Downloads: 682