Ted Schadler

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Ted serves Application Development & Delivery Professionals. He has 27 years of experience in the technology industry, focusing on the effects of disruptive technologies on people and on businesses. His current research agenda analyzes the expanding role of content and content delivery in a mobile-first, digital-always world, including the effects on web content management and digital experience delivery platforms.

Ted is the coauthor of The Mobile Mind Shift: Engineer Your Business to Win in the Mobile Moment (Groundswell Press, June 2014). Your customers now turn to their smartphones for everything. What's tomorrow's weather? Is the flight on time? Where's the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift — the expectation that I can get what I want, anytime, in my immediate context. Your new battleground for customers is this mobile moment — the instant in which your customer is seeking an answer. If you're there for them, they'll love you; if you're not, you'll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestlé are winning in that mobile moment. Are you?

Ted is also the coauthor of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust, companies must empower their employees to directly engage with customers using these same technologies.

Previous Work Experience

Previously, Ted analyzed the consumerization of IT and its impact on a mobile-first workforce, the future of file services in a mobile-first, cloud-enabled world, mobile collaboration tools, workforce technology adoption and use, and the rise of cognitive computing. In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption.

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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325 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Source Effective Service Management And Automation Capabilities

    Build/Buy Capabilities: The Service Management And Automation Playbook

    This Forrester report provides infrastructure and operations (I&O) leaders and teams with a methodology to source their tools for effective service management and automation (SMA). This is...

    • Downloads: 1286
  • For Infrastructure & Operations Professionals

    Report:Quick Take: HP Acquires Eucalyptus Systems

    HP Gains Some Solid Talent, But The Technology Story Is Puzzling

    On September 11, 2014, HP announced that it will be acquiring Eucalyptus Systems, an open source cloud platform founded in 2009. This is an unexpected move for HP. Since 2010, HP has been committed...

    • Downloads: 6
  • For Infrastructure & Operations Professionals

    Report:Communicate And Train Sustainable Service Management Changes

    Change Management: The Service Management And Automation Playbook

    This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

    • Downloads: 394
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Cisco Acquires Whiptail: A Flashy Entrance Into The Storage Landscape

    Flash Array Technology Opens Up Database, HPC, And Virtualization Opportunities For Cisco

    On September 10, 2013, Cisco Systems announced the acquisition of flash array startup Whiptail for $415 million in cash. With this important deal, Cisco enters the storage market. In the near term,...

    • Downloads: 135
  • For Infrastructure & Operations Professionals

    Report:Enterprise Mobile Application Adoption Trends In India

    Indian Firms Must Adopt An Outside-In Approach To Maximize Their Mobile App Investments

    Indian firms are increasingly investing in mobile applications to better engage with their customers, partners, and employees. Forrester recently surveyed medium-size and large organizations in India...

    • Downloads: 140
  • For Infrastructure & Operations Professionals

    Report:Five Concerted Steps To Maximize The Business Value Of IT

    Best Practices In Service Portfolio Management That I&O Leaders Can Use To Cut Costs While Delivering Business Results

    Today's infrastructure and operations (I&O) leaders often feel like they are in a Catch-22. They are under constant pressure to lower their operating costs, yet new business expectations demand that...

    • Downloads: 408
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

    • Downloads: 267
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Midrange Storage

    Decoding The Midrange Storage Market

    Business growth is the main factor driving data growth, and organizations must assess their current storage infrastructure to create a sustainable environment. The midrange storage space is a buyer's...

    • Downloads: 173
  • For Infrastructure & Operations Professionals

    Report:Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

    Vision: The Business Technology Resiliency Playbook

    This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

    • Downloads: 887
  • For Infrastructure & Operations Professionals

    Report:Five Steps To Improve The IT Financial Management Maturity Of Your I&O Organization

    Despite the IT infrastructure and operations (I&O) budget traditionally representing 70% of total IT spending and overall IT expenditure becoming a greater percentage over overall corporate spend,...

    • Downloads: 777
  • For Infrastructure & Operations Professionals

    Report:Telecom Expense Management Vendor Selection Tool, Q3 2011

    This is Part 2 of 2 in the TEM Vendor Overview Series

    The ability to support and secure multiple device endpoints per user escalates to the point where mobile device management will be a required service within the TEM offering. Look for vendor...

    • Downloads: 47
  • For Infrastructure & Operations Professionals

    Report:The CCI Market Is Poised For Growth

    Benchmarks: The Communications And Collaboration Infrastructure Playbook

    This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their communications and collaboration infrastructure budgets, priorities, motivations,...

    • Downloads: 140
  • For Infrastructure & Operations Professionals

    Report:This Isn't Your Grandfather's Service Desk

    How To Transform Your Service Desk To A Customer-Experience-Focused Organization

    While the service desk remains the primary point of contact for business customers with issues, questions, and challenges related to their hardware and software, the traditional metrics focus on...

    • Downloads: 333
  • For Infrastructure & Operations Professionals

    Report:Is Software-Defined Networking Ready For The Enterprise? Part 2 Of 3

    Enterprises And Vendors Need A Lot More Wrinkles On Their Face

    Even though software-defined networking (SDN) is widely popular with cloud providers, carriers, and universities, today's SDN solutions won't cure enterprise infrastructure and operations' (I&O's)...

    • Downloads: 378
  • For Infrastructure & Operations Professionals

    Report:Build The Always-On, Always-Available Extended Enterprise

    Executive Overview: The Business Technology Resiliency Playbook

    In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

    • Downloads: 597
  • For Infrastructure & Operations Professionals

    Report:Technology Spotlight: Automate Application Performance Management

    Automate Your Incident Management Process With Run Book Automation

    This document highlights innovative solutions in application performance management that can help infrastructure and operations (I&O) teams increase their productivity in incident and problem...

    • Downloads: 250
  • For Infrastructure & Operations Professionals

    Report:Ten Essential Change Management Actions

    Change Management Will Destroy You Or Save You — You Decide!

    Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

    • Downloads: 422
  • For Infrastructure & Operations Professionals

    Report:The Financial Impact Of Storage Refresh Cycles

    This model is designed to function as a decision tool for planning enterprise storage refresh strategy. Given a set of assumptions, a firm can use this tool to model and compare two scenarios for...

    • Downloads: 60
  • For Infrastructure & Operations Professionals

    Report:Building A Fitter Business With Wearable Technology

    How I&O Can Help Boost Corporate Wellness Programs With Wearable Technology

    Infrastructure and operations (I&O) professionals have navigated the transition from deploying laptops to managing mobile devices like tablets and smartphones — and the next stop will be...

    • Downloads: 376
  • For Infrastructure & Operations Professionals

    Report:Market Overview: The Top 10 Workload Automation Vendors, Q1 2014

    Many of our day-to-day activities rely on mass-produced commodities. The information that magically appears on our smart devices depends on our ability to organize, sort, normalize, process, and...

    • Downloads: 191
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Wireless Local Area Network Solutions, Q3 2014

    The 10 WLAN Solutions That Matter Most And How They Stack Up

    In Forrester's 58-criteria evaluation of vendors that offered wireless networking solutions, Forrester identified 10 significant solutions in this category — Aerohive Solution, Aruba...

    • Downloads: 112
  • For Infrastructure & Operations Professionals

    Report:Predictions For 2014: Servers And Data Centers

    Hyperscale Computing Demands And Flash Will Reshape The Server Landscape

    As we transition from 2013, the drumbeat of new servers and new CPU offerings from Advanced Micro Devices (AMD), Intel, IBM, HP, Dell, Cisco, and a variety of ARM licensees including Texas...

    • Downloads: 492
  • For Infrastructure & Operations Professionals

    Report:Workload-Centric Infrastructure Ignites Software-Defined Networking

    It's Not Yet Ready For Prime Time, But I&O And Vendors Have A Lot To Do Before It Gets Here

    Infrastructure and operations (I&O) teams are aligning themselves and infrastructure around key workloads to drive greater simplicity and efficiency. In kind, the networking industry has responded by...

    • Downloads: 554
  • For Infrastructure & Operations Professionals

    Report:Benchmark The Performance Of Your Business Continuity Program

    Benchmark: The Business Technology Resiliency Playbook

    This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

    • Downloads: 601
  • For Infrastructure & Operations Professionals

    Report:Implementing Cloud Collaboration Solutions In Asia Pacific

    A Guidebook For I&O Professionals In Asia Pacific

    Organizations in Asia Pacific (AP) are using collaboration applications to connect their employees with each other and with the outside world, but strapped IT resources and reduced budgets are...

    • Downloads: 106