Ted Schadler

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Ted serves Application Development & Delivery Professionals. He has 27 years of experience in the technology industry, focusing on the effects of disruptive technologies on people and on businesses. His current research agenda analyzes the expanding role of content and content delivery in a mobile-first, digital-always world, including the effects on web content management and digital experience delivery platforms.

Ted is the coauthor of The Mobile Mind Shift: Engineer Your Business to Win in the Mobile Moment (Groundswell Press, June 2014). Your customers now turn to their smartphones for everything. What's tomorrow's weather? Is the flight on time? Where's the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift — the expectation that I can get what I want, anytime, in my immediate context. Your new battleground for customers is this mobile moment — the instant in which your customer is seeking an answer. If you're there for them, they'll love you; if you're not, you'll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestlé are winning in that mobile moment. Are you?

Ted is also the coauthor of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust, companies must empower their employees to directly engage with customers using these same technologies.

Previous Work Experience

Previously, Ted analyzed the consumerization of IT and its impact on a mobile-first workforce, the future of file services in a mobile-first, cloud-enabled world, mobile collaboration tools, workforce technology adoption and use, and the rise of cognitive computing. In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption.

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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324 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Is Software-Defined Networking Ready For The Enterprise? Part 2 Of 3

    Enterprises And Vendors Need A Lot More Wrinkles On Their Face

    Even though software-defined networking (SDN) is widely popular with cloud providers, carriers, and universities, today's SDN solutions won't cure enterprise infrastructure and operations' (I&O's)...

    • Downloads: 358
  • For Infrastructure & Operations Professionals

    Report:Best Practices: IT Asset Management

    Best Practices To Use For Starting Or Renewing Asset Management Programs

    For the past decade, technology management has been deploying critical business applications to enable other business divisions and executive management to better control and manage business...

    • Downloads: 364
  • For Infrastructure & Operations Professionals

    Report:What Are Companies Doing To Scale Agile Development?

    Forrester's Q3 2013 Global Agile Software Application Development Online Survey provides an understanding of how practitioners, not planners, are using Agile. The survey primarily illustrates what...

    • Downloads: 173
  • For Infrastructure & Operations Professionals

    Report:Tech Spotlight: Endpoint Backup In The Enterprise

    In The Vacuum Left By IT, Employees Are Resorting To Their Own Backup Methods

    There is no stopping the rise of the anytime, anywhere worker. These employees are highly mobile, they use a variety of devices to do their jobs, and they work from many different locations during...

    • Downloads: 139
  • For Infrastructure & Operations Professionals

    Report:Five Steps To Assess The "Real Power" Of Your Stakeholders

    Introducing Forrester's Stakeholder Landscape Analysis Framework

    When it comes to business and IT transformation challenges, executives tell Forrester: "Technology isn't the problem. It's the people." For IT infrastructure and operations (I&O) executives, a common...

    • Downloads: 122
  • For Infrastructure & Operations Professionals

    Report:Market Overview: The Top 10 Workload Automation Vendors, Q1 2014

    Many of our day-to-day activities rely on mass-produced commodities. The information that magically appears on our smart devices depends on our ability to organize, sort, normalize, process, and...

    • Downloads: 182
  • For Infrastructure & Operations Professionals

    Report:Client Virtualization Will Fail Without A Hybrid Approach

    I&O Leaders Must Recognize That Virtual Desktops Require Hybrid Skills And Tools

    Client virtualization does not replace physical clients as many seem to think. You still need a physical client device, creating a complex hybrid environment of both physical and virtual components,...

    • Downloads: 855
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Private Cloud Solutions, Q4 2013

    Three Vendors Rise To The Top Of The Private Cloud Market

    In Forrester's 61-criteria evaluation of private cloud solution vendors, we identified the 10 most significant software providers — ASG Software Solutions, BMC Software, CA Technologies, Cisco...

    • Downloads: 1156
  • For Infrastructure & Operations Professionals

    Report:Optimize IT Infrastructure Around Key Workloads

    Landscape: The IT Infrastructure Playbook

    The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

    • Downloads: 830
  • For Infrastructure & Operations Professionals

    Report:Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

    How Service Portfolio Management Transitioned Cisco IT To A Partner Player

    Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

    • Downloads: 323
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Application Performance Management, Q4 2011

    A Pragmatic Approach To Service Quality

    In today's challenging economic times, business productivity takes precedence over many other considerations. To achieve a quality of service that's in line with this goal, IT infrastructure and...

    • Downloads: 1385
  • For Infrastructure & Operations Professionals

    Report:Forrester's IT Infrastructure Maturity Assessment

    Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process,...

    • Downloads: 75
  • For Infrastructure & Operations Professionals

    Report:Case Study: Cornerstone OnDemand Makes End User Experience The Priority For IT Operations

    Companies with distributed operations often struggle with managing customer experience. This report summarizes some of the major lessons learned from Cornerstone OnDemand, a cloud-based talent...

    • Downloads: 151
  • For Infrastructure & Operations Professionals

    Report:Four Common Private Cloud Strategies

    Align Your Expectations With Your Strategy

    From surveys, interviews, and inquiry calls, Forrester is seeing an emergence of four private cloud approaches that are driven by very different strategies and thus have variant scope and results....

    • Downloads: 767
  • For Infrastructure & Operations Professionals

    Report:Evaluate New Converged Infrastructures To Underpin The Software-Defined Data Center

    The Next Evolution Of IT Infrastructure For Supporting Fully Virtualized Environments Takes A Storage-Centric Approach

    The transformation of virtual computing environments into fully software-defined data centers is disrupting the architecture of the underlying physical infrastructure. The recent wave of converged...

    • Downloads: 770
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Wireless Local Area Network Solutions, Q3 2014

    The 10 WLAN Solutions That Matter Most And How They Stack Up

    In Forrester's 58-criteria evaluation of vendors that offered wireless networking solutions, Forrester identified 10 significant solutions in this category — Aerohive Solution, Aruba...

    • Downloads: 17
  • For Infrastructure & Operations Professionals

    Report:Brief: The Future Of Mobile Device Management

    Enterprise Mobile Management Solutions Must Support, Secure, And Improve Employee Experience

    Mobile device management (MDM) is the common technology used by enterprises to enable their workforce to obtain the right access on their mobile devices. However, early solutions were only able to...

    • Downloads: 360
  • For Infrastructure & Operations Professionals

    Report:Avoid Tactical, Narrow IT Infrastructure Strategies

    Strategic Plan: The IT Infrastructure Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their IT infrastructure strategic plan for their facilities and the server, storage, and...

    • Downloads: 695
  • For Infrastructure & Operations Professionals

    Report:Develop Your Business Technology Resiliency Balanced Scorecard

    Performance Management: The Business Technology Resiliency Playbook

    This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...

    • Downloads: 610
  • For Infrastructure & Operations Professionals

    Report:Case Study: Waste Management Builds A True Private Cloud

    Secrets To Success: Designed With The Customer And Inspired By Public Cloud

    By building a private cloud the right way, Waste Management (WM) reduced resource deployment time from two and a half months to around 20 minutes and gave existing public cloud users a satisfactory...

    • Downloads: 218
  • For Infrastructure & Operations Professionals

    Report:Q&A: The Top Questions And Answers On Enterprise Storage In H1 2013

    Your Peers Seek Answers On Storage Efficiency, Modernization, Consumerization, Performance, And Vendor Selection

    In the first half of 2013, Forrester advised over 100 enterprise IT professionals on their most important storage decisions. After analyzing these engagements, we found that the five categories of...

    • Downloads: 347
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Enterprise Endpoint Backup And Recovery Solutions

    Protect And Enable The Anytime, Anywhere Worker With Client Data Protection

    The information workers of today look very different from those just a few years ago. Today, they work in more places on more devices and expect services to be available 24x7. They create data on...

    • Downloads: 109
  • For Infrastructure & Operations Professionals

    Report:Find The Sweet Spot For Your Bring-Your-Own-Device Program

    Continuous Improvement: The Workforce Enablement Playbook

    Infrastructure and operations (I&O) leaders have the opportunity to offload costs and responsibility while increasing productivity by launching formal bring-your-own-device (BYOD) programs that meet...

    • Downloads: 275
  • For Infrastructure & Operations Professionals

    Report:Converged Infrastructure Adoption Is Accelerating In China

    More Enterprises Are Turning To Converged Infrastructures To Fix Decaying Infrastructure And Operations

    Many multinational corporations (MNCs) and local firms in China are planning to revamp their existing IT infrastructure to support the demands of rapid growth and the complex applications that can...

    • Downloads: 126
  • For Infrastructure & Operations Professionals

    Report:10 Lessons Learned From Early Adopters Of Mobile Device Management Solutions

    Support For Tablets And Employee-Owned Devices Drives IT To Invest In Mobile Device Management Solutions

    Tablets and employee-owned devices are crippling infrastructure and operations (I&O) professionals' existing mobile strategies, tools, and people resources. I&O managers must now ensure the integrity...

    • Downloads: 1692