Ted Schadler

Vice President, Principal Analyst serving CIOs

Ted serves CIOs. He has 24 years of experience in the technology industry, focusing on the effects of disruptive technologies on the workforce and workforce productivity. His research focuses on workforce technologies and the programs that support them, including smartphones, tablets, and their impact on productivity; social business and collaboration tools; cloud email and collaboration tools; and the consumerization of IT. 

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the consumerization of IT makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives — implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.

In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements.

Previous Work Experience

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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322 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Mobile Management Takes A 180-Degree Turn

    Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

    The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

    • Downloads: 1214
  • For Infrastructure & Operations Professionals

    Report:Unified Communications And Collaboration Adoption Is Set To Grow In Asia Pacific

    Unified communications and collaboration (UC&C) solutions have been used in Asia Pacific for years, with isolated deployments in various industries — but few companies in the region have...

    • Downloads: 142
  • For Infrastructure & Operations Professionals

    Report:Best Practices: IT Asset Management

    Best Practices To Use For Starting Or Renewing Asset Management Programs

    For the past decade, technology management has been deploying critical business applications to enable other business divisions and executive management to better control and manage business...

    • Downloads: 334
  • For Infrastructure & Operations Professionals

    Report:Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013

    Landscape: The Business Technology Resiliency Playbook

    This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

    • Downloads: 723
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Enterprise Backup And Recovery Software, Q2 2013

    The Six Providers That Matter Most And How They Stack Up

    In Forrester's 61-criteria evaluation of enterprise backup and recovery software vendors, we identified the six most significant software providers — ASG, CommVault, EMC, HP, IBM, and Symantec...

    • Downloads: 559
  • For Infrastructure & Operations Professionals

    Report:Virtual Network Infrastructure

    Orchestrating The Right Services For Each User Requires I&O To Invest In A Scalable, Secure, Shared, Simplified, And Standardized Network Infrastructure

    Server virtualization started a chain reaction that is transforming infrastructure and operations (I&O). Your network infrastructure isn't immune, but the reaction has been delayed. Current...

    • Downloads: 787
  • For Infrastructure & Operations Professionals

    Report:Become Customer-Centric, Service-Focused, And Automated

    Future Look: The Service Management And Automation Playbook

    This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This...

    • Downloads: 1438
  • For Infrastructure & Operations Professionals

    Report:Key I&O Technology Trends To Watch In 2014, Part 2

    Embrace New Approaches To Radically Transform Business Resiliency

    To accelerate business growth, infrastructure and operations (I&O) professionals in Asia Pacific (AP) must understand and ultimately master four key I&O-related trends: 1) Continually consolidate and...

    • Downloads: 162
  • For Infrastructure & Operations Professionals

    Report:File Storage Costs Less In The Cloud Than In-House

    We Calculate A 74% Cost Reduction, But It's Hard To Compare Apples To Apples

    There's a great deal of hype surrounding cloud delivery models of all flavors, with the assumption that it will usher in a new era of cheaper, better IT. But most I&O organizations struggle to...

    • Downloads: 1068
  • For Infrastructure & Operations Professionals

    Report:Develop Your Road Map For Service Management And Automation Processes

    Road Map: The Service Management And Automation Playbook

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

    • Downloads: 1863
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Disk Libraries, Q1 2012

    Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments

    The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...

    • Downloads: 394
  • For Infrastructure & Operations Professionals

    Report:TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

    Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase

    In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring,...

    • Downloads: 252
  • For Infrastructure & Operations Professionals

    Report:Quick Take: OpenStack Summit, Q2 2014

    Atlanta Summit Features Icehouse Release

    Every six months, OpenStack hosts a summit to discuss its latest release while hosting its Design Summit and Ops Summit for its next release. OpenStack is the single largest open source solution in...

    • Downloads: 133
  • For Infrastructure & Operations Professionals

    Report:Key I&O Technology Trends To Watch In 2014, Part 3

    Build Capabilities Around Hybrid Cloud Orchestration And Open Standards To Harness The Cloud

    To accelerate business growth, infrastructure and operations (I&O) professionals in Asia Pacific (AP) must understand and ultimately master four key I&O-related trends: 1) Continually consolidate and...

    • Downloads: 166
  • For Infrastructure & Operations Professionals

    Report:Quick Take: IBM's New eXFlash Delivers A Performance Boost For Data-Intensive Apps

    Emerging data-intensive applications continue to test the limits of available storage solutions, leaving infrastructure and operations (I&O) pros constantly looking for "the next big thing" to...

    • Downloads: 73
  • For Infrastructure & Operations Professionals

    Report:Source Business Technology Resiliency Capabilities

    Tools And Technology: The Business Technology Resiliency Playbook

    When anxious executives ask you to improve or maintain business resiliency across the enterprise, it's likely that you'll need help. The skills and expertise required to stay on top of key trends,...

    • Downloads: 926
  • For Infrastructure & Operations Professionals

    Report:Server And Data Center Predictions For 2013

    This report outlines Forrester's solution for infrastructure and operations (I&O) executives working on data center infrastructure. This report is designed to help you build a road map for 2013. As...

    • Downloads: 804
  • For Infrastructure & Operations Professionals

    Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

    Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

    In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

    • Downloads: 214
  • For Infrastructure & Operations Professionals

    Report:This Isn't Your Grandfather's Service Desk

    How To Transform Your Service Desk To A Customer-Experience-Focused Organization

    While the service desk remains the primary point of contact for business customers with issues, questions, and challenges related to their hardware and software, the traditional metrics focus on...

    • Downloads: 306
  • For Infrastructure & Operations Professionals

    Report:Quick Take: How Enterprises Should Approach Cloud Storage In The Wake Of Nirvanix Closure

    Enterprises Need A Data Mobility Strategy That Is Multi-Cloud And Hybrid Cloud

    On September 17, 2013, indications from press, partners, and customers have revealed that Nirvanix is shutting down its cloud storage services on September 30. While Nirvanix has not yet made a...

    • Downloads: 176
  • For Infrastructure & Operations Professionals

    Report:Software-Defined Storage Will Sound The Death Knell For Traditional Storage Provisioning

    Storage budgets are not keeping pace with the rapidly expanding data stores, and this is putting an extraordinary amount of pressure on storage administrators. Storage vendors have responded to new...

    • Downloads: 488
  • For Infrastructure & Operations Professionals

    Report:Tablet Market Dynamics In Asia Pacific And Japan, 2012 To 2016

    Growing Tablet Support By APJ Enterprises Presents Opportunities For Vendors Beyond The Tablet Makers Themselves

    Tablet usage is growing rapidly across the globe, including Asia Pacific including Japan (APJ). Features like large screen size, portability, and ease of use allow consumers to use tablets to access...

    • Downloads: 382
  • For Infrastructure & Operations Professionals

    Report:The Enterprise Wearables Journey

    How Wearable Computing Will Improve Your Business

    There's no doubt about it: The wearables market is suffering from a hype bubble. But consider that the Internet itself suffered from a hype bubble circa 1999, and yet the Internet turned out to be...

    • Downloads: 532
  • For Infrastructure & Operations Professionals

    Report:Guarantee Business Value From Technology Monitoring

    Introducing Forrester's Blueprint For Holistic Business Technology Monitoring

    Technology-based services fuel the business. The technology choices that the I&O organization makes are intrinsic to business capability performance and increasingly important to improving IT's...

    • Downloads: 290
  • For Infrastructure & Operations Professionals

    Report:People Are Bringing Macs To Work — It's Time To Repeal Prohibition

    An Empowered, Laissez -Faire Approach Will Forestall Insurrection

    Mac users are drinking furniture polish in back hallways, getting their fix from fellow bootleggers who have blazed the trails around IT's prohibition. End user computing professionals steeped in two...

    • Downloads: 756