Ted Schadler

Vice President, Principal Analyst serving CIOs

Ted serves CIOs. He has 24 years of experience in the technology industry, focusing on the effects of disruptive technologies on the workforce and workforce productivity. His research focuses on workforce technologies and the programs that support them, including smartphones, tablets, and their impact on productivity; social business and collaboration tools; cloud email and collaboration tools; and the consumerization of IT. 

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the consumerization of IT makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives — implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.

In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements.

Previous Work Experience

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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313 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Content Providers Are Disrupting China's Mobile Device Market

    Explosive 3G adoption in China over the past 24 months has made mobile Internet a much more competitive landscape, with new and unconventional market players entering the fray. Most of the activity...

    • Downloads: 170
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  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Enterprise Backup And Recovery Software, Q2 2013

    The Six Providers That Matter Most And How They Stack Up

    In Forrester's 61-criteria evaluation of enterprise backup and recovery software vendors, we identified the six most significant software providers — ASG, CommVault, EMC, HP, IBM, and Symantec...

    • Downloads: 499
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  • For Infrastructure & Operations Professionals

    Report:Case Study: Cornerstone OnDemand Makes End User Experience The Priority For IT Operations

    Companies with distributed operations often struggle with managing customer experience. This report summarizes some of the major lessons learned from Cornerstone OnDemand, a cloud-based talent...

    • Downloads: 139
  • For Infrastructure & Operations Professionals

    Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

    Good Practices When Migrating To An SaaS-Delivered ITSM Solution

    How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...

    • Downloads: 288
  • For Infrastructure & Operations Professionals

    Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

    Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

    In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

    • Downloads: 190
    • Comments: 1
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  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

    Distinct Competencies Separate The Core Vendors

    In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

    • Downloads: 790
    • Comments: 1
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  • For Infrastructure & Operations Professionals

    Report:Update 2011: Q&A: SharePoint Licensing Complexities

    Licensing SharePoint, And How Federation And Virtualization Play A Role

    Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

    • Downloads: 322
  • For Infrastructure & Operations Professionals

    Report:Best Practices: IT Asset Management

    Best Practices To Use For Starting Or Renewing Asset Management Programs

    For the past decade, technology management has been deploying critical business applications to enable other business divisions and executive management to better control and manage business...

    • Downloads: 230
  • For Infrastructure & Operations Professionals

    Report:Develop Your Service Management And Automation Balanced Scorecard

    Performance Management: The Service Management And Automation Playbook

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

    • Downloads: 825
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:The Software-Defined Data Center Is The Future Of Infrastructure Architecture

    Vision: The IT Infrastructure Playbook

    Over the last two decades, IT infrastructure and operations (I&O) teams have been in a race with complexity. As business requirements have mounted, generations of technology have been implemented...

    • Downloads: 1377
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  • For Infrastructure & Operations Professionals

    Report:This Isn't Your Grandfather's Service Desk

    How To Transform Your Service Desk To A Customer-Experience-Focused Organization

    While the service desk remains the primary point of contact for business customers with issues, questions, and challenges related to their hardware and software, the traditional metrics focus on...

    • Downloads: 265
  • For Infrastructure & Operations Professionals

    Report:Justifying The Business Case For Business Technology Resiliency

    Business Case: The Business Technology Resiliency Playbook

    This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

    • Downloads: 2269
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  • For Infrastructure & Operations Professionals

    Report:Updated Q4 2011: Cover Your Assets; Use IT Asset Life-Cycle Management To Control IT Costs

    The infrastructure and operations (I&O) organization is no different from any other business function. It employs a multitude of assets to create corporate value. However, I&O's ability to manage its...

    • Downloads: 794
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Case Study: Sanofi's Successful I&O Transformation Approach

    A Blueprint On How To Transform People, Process, And Technology Elements To Proactively Address Increasingly Complex Markets

    In 2010, Sanofi, a large multinational in the healthcare market, embarked on a business transformation in response to increasing market complexity. Similar market complexities are affecting most...

    • Downloads: 301
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

    How Service Portfolio Management Transitioned Cisco IT To A Partner Player

    Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

    • Downloads: 313
  • For Infrastructure & Operations Professionals

    Report:Deliver Technology Services Faster, Cheaper, And Better

    Executive Overview: The Service Management And Automation Playbook

    Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

    • Downloads: 935
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  • For Infrastructure & Operations Professionals

    Report:From Singapore To Tokyo: Choosing A Data Center Location In Asia Pacific

    Use A Structured Approach To Select The Site That Best Meets Your Needs

    Asia Pacific-based organizations and multinational corporations (MNCs) entering the region are fueling demand for data center resources, space, and power. A number of factors are accelerating this...

    • Downloads: 109
  • For Infrastructure & Operations Professionals

    Report:I&O Execs: It's Time To Rediscover BSM

    Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

    The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

    • Downloads: 392
  • For Infrastructure & Operations Professionals

    Report:The State Of Infrastructure-As-A-Service Cloud Standards

    Cloud adoption, particularly of infrastructure-as-a-service (IaaS), is still in the early-adopter phase, and as a result there are no set industry standards. For IT infrastructure and operations...

    • Downloads: 1113
    • Comments: 1
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  • For Infrastructure & Operations Professionals

    Report:How Vendors Will Accelerate The Move To Enterprise Mobility In Asia Pacific

    Increasing smartphone penetration and a growing number of mobile workers are making mobility strategies an imperative for Asian enterprises. To capture growing corporate demand for enterprise...

    • Downloads: 565
  • For Infrastructure & Operations Professionals

    Report:TechRadar™ For Infrastructure & Operations Professionals: Client Virtualization, Q3 2012

    Burdened With Consumerization Pressures, I&O Turns To Client Virtualization To Deliver Flexible Workforce Computing

    Over the past decade, seemingly every new year promised to be the year for client virtualization. But the market never exploded the way vendors and media predicted. Instead, I&O professionals viewed...

    • Downloads: 838
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  • For Infrastructure & Operations Professionals

    Report:Assess The Maturity Of Your Business Technology Resiliency Program

    Assessment: The Business Technology Resiliency Playbook

    This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. We...

    • Downloads: 448
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Navigating The Legal And Compliance Implications Of BYOD

    A Practical Guide For The I&O Professional

    Consumerization of IT helps drive better employee engagement and innovation because it gives people in your firm the freedom to choose the tools that work best for them and find better productivity....

    • Downloads: 311
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Case Study: News UK Transformed Its Data Center To Become More Agile

    In the past decade, news media companies have witnessed substantial disruptive changes in their marketplace, spurring them to significantly accelerate their IT transformation initiatives. As we have...

    • Downloads: 119
  • For Infrastructure & Operations Professionals

    Report:Five Steps To Improve Service Desk Effectiveness

    The service desk is your IT organization's first line of response to business user incidents and requests. Because these interactions shape your business' perception of IT, it's critical to not just...

    • Downloads: 601