Ted Schadler

Vice President, Principal Analyst serving CIOs

Ted serves CIOs. He has 24 years of experience in the technology industry, focusing on the effects of disruptive technologies on the workforce and workforce productivity. His research focuses on workforce technologies and the programs that support them, including smartphones, tablets, and their impact on productivity; social business and collaboration tools; cloud email and collaboration tools; and the consumerization of IT. 

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the consumerization of IT makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives — implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.

In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements.

Previous Work Experience

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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31 results in Reports

  • Infrastructure & Operations
  • Sourcing & Procurement
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Data Center Networking Solutions, Q1 2012

    The Data Center Networking Solutions Mimic I&O's Virtualization Maturity

    Over the past year, infrastructure and operations (I&O) professionals have focused their enterprise networking efforts on readying network infrastructure to support virtualization, consolidation,...

    • Downloads: 871
  • For Infrastructure & Operations Professionals

    Report:Source Effective Service Management And Automation Capabilities

    Build/Buy Capabilities: The Service Management And Automation Playbook

    This Forrester report provides infrastructure and operations (I&O) leaders and teams with a methodology to source their tools for effective service management and automation (SMA). This is...

    • Downloads: 1252
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Midrange Storage, Q3 2011

    Unified Storage Architectures Enable Private Cloud Environments

    The storage industry is undergoing a transition. Infrastructure and operations (I&O) execs know that storage is a core component of enabling private cloud environments. But to achieve cloud...

    • Downloads: 799
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Private Cloud Solutions, Q2 2011

    Five Solution Types To Choose From For Advancing Virtualization Maturity

    Over the past year, client inquiry questions have evolved from "What is cloud?" to "What vendors should I consider?" This market overview examines the landscape of vendors providing solutions...

    • Downloads: 2922
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  • For Infrastructure & Operations Professionals

    Report:Develop Your Road Map For Business Technology Resiliency Tools

    Road Map: The Business Technology Resiliency Playbook

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

    • Downloads: 1036
    • Comments: 2
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Source Business Technology Resiliency Capabilities

    Tools And Technology: The Business Technology Resiliency Playbook

    When anxious executives ask you to improve or maintain business resiliency across the enterprise, it's likely that you'll need help. The skills and expertise required to stay on top of key trends,...

    • Downloads: 905
  • For Infrastructure & Operations Professionals

    Report:Market Overview: IT Process Automation, Q3 2011

    Embrace IT Process Automation Technology As Your Foundation To Industrial IT

    The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and...

    • Downloads: 1062
  • For Infrastructure & Operations Professionals

    Report:File Storage Costs Less In The Cloud Than In-House

    We Calculate A 74% Cost Reduction, But It's Hard To Compare Apples To Apples

    There's a great deal of hype surrounding cloud delivery models of all flavors, with the assumption that it will usher in a new era of cheaper, better IT. But most I&O organizations struggle to...

    • Downloads: 1041
  • For Infrastructure & Operations Professionals

    Report:Cost Analysis Tool: Cloud Versus Internal Storage Deployment

    A customizable Forrester companion tool to the Economics of IT series docs.

    • Downloads: 81
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:An Infrastructure Can Only Be As Efficient As DNS, DHCP, And IP Address Management

    I&O Should Focus Its Energies On DDI Operations, Not Development

    When was the last time you heard of a company building its own personal computers for its employees? Cobbling together hard drives, CPUs, memory, and operating systems is not cost-effective or a core...

    • Downloads: 483
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Public IaaS Clouds, Q4 2011, Part 1

    How To Sift Through The Cloud Washing And Uncover True Value

    While cloud computing is still in the early adopter phase, you're under executive pressure to develop a cloud strategy. And it's up to you to sort through the cloud washing and not only understand...

    • Downloads: 1329
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:I&O Execs: It's Time To Rediscover BSM

    Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

    The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

    • Downloads: 391
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Disk Libraries, Q1 2012

    Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments

    The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...

    • Downloads: 382
  • For Infrastructure & Operations Professionals

    Report:Updated Q2 2011: Are Converged Infrastructures Good For IT?

    I&O Teams Should Use Converged Infrastructure To Accelerate IaaS And Deploy Complete Application Solutions

    IT pros have most of the basic ingredients to cook up their own cloud-like infrastructure or support complex applications — but there's no recipe, and many ingredients just don't combine well....

    • Downloads: 961
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Public IaaS Clouds, Q4 2011, Part 3

    Cloud Platforms: Foundational Systems Could Strengthen Your Preferred Service Providers

    A growing number of public infrastructure-as-a-service (IaaS) clouds are coming to market that share the same underlying capabilities, technologies, and interfaces. Rather than build their clouds...

    • Downloads: 1002
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  • For Infrastructure & Operations Professionals

    Report:Huawei Takes On The Global Enterprise Market

    Regional Success Gives The Firm A Head Start, But The Global Enterprise Market Is A Whole New Ballgame

    Huawei Technologies officially entered the global enterprise market in 2011, aiming to grow its market share by leveraging its experience in the carrier network equipment market and broadening its...

    • Downloads: 123
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  • For Infrastructure & Operations Professionals

    Report:Source Your Network Architecture From A Strategic Partner

    Dual-Sourcing Your Network Just Results In Low-Cost, Low-Value Infrastructure

    Over the past few years in the networking industry, various vendors have claimed they offer clients a choice where there was none before. Really?! Over the past eight years, the networking industry...

    • Downloads: 474
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:Telecom Expense Management Vendor Selection Tool, Q3 2011

    This is Part 2 of 2 in the TEM Vendor Overview Series

    The ability to support and secure multiple device endpoints per user escalates to the point where mobile device management will be a required service within the TEM offering. Look for vendor...

    • Downloads: 44
  • For Infrastructure & Operations Professionals

    Report:Market Overview: On-Premises Mobile Device Management Solutions

    Support Empowered Workers Better By Managing Your Enterprise Mobility Strategy Efficiently And Securely

    To implement your enterprise mobile strategy, IT infrastructure and operations (I&O) professionals must invest in a mobile device management (MDM) solution. This essential technology allows I&O...

    • Downloads: 2122
    • Rating:
  • For Infrastructure & Operations Professionals

    Report:RFP Template For Software Asset Management Solutions

    This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...

    • Downloads: 50
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Application Performance Management, Q4 2011

    A Pragmatic Approach To Service Quality

    In today's challenging economic times, business productivity takes precedence over many other considerations. To achieve a quality of service that's in line with this goal, IT infrastructure and...

    • Downloads: 1349
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  • For Infrastructure & Operations Professionals

    Report:RFP Template For Telecom Expense Management Solutions

    This template is intended to provide a starting point for deciding which sections to include in an RFP for telecom expense management (TEM) support tools and implementation services. I&O...

    • Downloads: 72
  • For Infrastructure & Operations Professionals

    Report:Update 2011: Q&A: SharePoint Licensing Complexities

    Licensing SharePoint, And How Federation And Virtualization Play A Role

    Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

    • Downloads: 321
  • For Infrastructure & Operations Professionals

    Report:The Data Center Network Evolution: Three Core Network Management Tools

    I&O Must Invest In Configuration And Management, Monitoring, And Monitoring Aggregation To Accelerate Data Center Transformation And Automation

    Businesses are pushing their infrastructures to become a standardized, self-service, pay-per-use model giving users rapid access to powerful and more flexible IT capabilities. This means that I&O...

    • Downloads: 931
  • For Infrastructure & Operations Professionals

    Report:Oracle Versus HP: Customers Lose; Oracle And x86 Linux Vendors Win

    Oracle's Actions Punish Customers And Drive Migration To Linux

    Vendor acquisitions and strategy shifts continue to disrupt the world of enterprise IT. Few, however, have been as disruptive and one-sided in their impact as the recent decision by Oracle to...

    • Downloads: 339
    • Comments: 1
    • Rating: