About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

TJ serves CIO Professionals. His research focuses on the business of collaboration software, which includes adoption, business models, pricing, and positioning, and how information workers affect the adoption and deployment of collaboration software within their business. His research of the collaboration space also deals with how these technologies are applied to facilitate interactions between companies — vendor to partner, vendor to supplier, vendor to customer — for purposes of marketing, product development, and innovation. In addition, TJ researches serious gaming, which is the use of games and gaming dynamics for business or educational purposes and the use of virtual worlds for collaboration and training. His work helps professionals understand the technology and demographic trends that are affecting the markets they serve and provides guidance on how best to position their products to meet these challenges. TJ has been cited in ComputerWorld and the Financial Times.
Prior to joining Forrester, TJ was an analyst at a new product development firm, conducting voice of the customer and litigation-related market research for technology and other firms.
TJ has a B.S. in public relations and an M.S. in applied communication research from Boston University.
This report is designed to give sales enablement professionals an introduction to the sourcing and vendor management (SVM) role, as well as an overview of the general concerns facing people in this...

Not only the research results are excellent, by geography and by role, especially the interview highlights show pretty clear what the challenge actually is: From "it's all about us" (the vendors) to...
This report is designed to give sales enablement professionals an introduction of the infrastructure and operations (I&O) role, as well as an overview of the general concerns facing people in this...


The job title of most sales enablement (SE) professionals today should really be VP of Broken Things. The SE leaders with whom we engage often inherit a variety of seemingly disparate activities...
This document contains a run time player of a presentation with concepts and tips about how to run a sales enablement function as a business within a business.
Tech Marketers Optimize For Their Product Categories, Not Customers' Problems
Throughout the technology adoption life cycle, including scoping approaches, choosing products, and implementing solutions, business technologists initiate information gathering with search tools....
If you were at our Sales Enablement Forum this past week inSan Francisco - we challenged you to start writing your own HERO story. I'm interested in hearing from others what they are going to do -...
Introducing Forrester's Partner Profile Modeling Method For Channel Marketers
In Forrester's Q4 2009 North American B2B Marketing Organizations Online Survey, 19% of tech vendors report that spending on channel enablement and management will increase in 2010. Even so, only...
Local Input, Awareness, And Flexibility Drive Program Success
Tech companies once thought they could export channel models like they do products — that what worked in North America would work just fine globally. Today, the realities of diverse cultural...

Sales Enablement Is The Bridge Between Go-To-Market Strategy And Tactical Execution
Tectonic forces are at work transforming business relationships away from their traditional dependency on products and services toward a focus on business outcomes and results. Inefficiencies noted...
Despite Vendor Efforts To Marketing-Enable Their Partners, Partners Still View Channels As Implementers, Not Influencers
Is your channel marketing enablement program first-rate? Sorry to break it to you, but we have reason to believe it's not. Tech vendors are investing more than ever today to empower their channel as...

I would love to hear from people going to the upcoming Forum in Scottsdale. What are you most looking forward to? Who are you most excited to speak with?
Excellent! The headline "sales enablement defined" says exactly what it is: THE sales enablement benchmark for all professionals looking for a holistic view.
At our Sales Enablement Forum, I ended my keynote with theidea of being a "SIMPLTIST". This is a word I made up bycombining SIMPLE with SCIENTIST. We had a lot of debates about it. How it should be...
We have learned through sad experience (well, hopefully we have learned) that the issue in sales enablement is not a lack of content and deliverables. Too often, the problem is content overload and...
To accelerate the work of sales enablement professionals in overhauling sales battle cards, Forrester organized a group of experienced practitioners who helped create Forrester’s battle card...

This provisional lead-to-revenue process catalog is a companion tool for the processes module of Forrester's lead-to-revenue playbook. Designed to jump-start your own process documentation, it...

What is credibility?According to Wikipedia, “Credibility refers to the objective and subjective components of the believability of a source or message.” What does it mean to be credible with the...